Bilingual It Support Analyst

2 weeks ago

Richmond Hill ON, Canada Sym-Tech Dealer Services Full time

Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference We are currently recruiting for an IT Support Analyst to join our headquarters located in Thornhill, ON.

A career with us offers:

· A fun, fast paced culture

· Competitive wages and benefits

· On-going industry training programs and professional development opportunities

· A professional, collaborative and progressive work environment

· An empowering atmosphere where people are inspired to do great work

· The chance to work with some of the best in the business

Position Summary:

Reporting to the Manager, IT, this position provides support to our internal associates and the IT team.

Position Functions:

· Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications

· Configure and deploy desktops, laptops, phones (mobile & landline) and printers for new employees

· Provide mobile phone support (iPhones & Androids)

· Perform administration and training for WebEx users

· Troubleshoot basic connectivity issues, servers, and network equipment.

· Provision/Deactivate accounts on the domain

· Perform basic administration duties on the Cisco phone system

· Prepare monthly reports to identify upcoming expiration of domain registrations, software renewals, and hardware warranty renewals.

· Track software licensing counts

· Arrange for sale of old hardware

· Contribute to the knowledge base by creating user guides and documentation for known issue

· Gain a basic understanding of key business-specific applications in order to provide ‘value-add’ technical support

Minimum Qualifications:

· University or college degree in Computer Systems Technology or related field is an asset

· Basic knowledge of IT hardware including PCs, switches, printers, mobile devices

· Bilingual, English and French

· Experience with desktop operating systems and applications

· Basic Microsoft application support experience (i.E. Office, Dynamics NAV, Dynamics CRM, SharePoint)

· Basic network knowledge and network troubleshooting skills

· Working knowledge of a range of diagnostic utilities

· Experience in InTune, Carbon Black, SharePoint, and Xerox DocuShare are assets

· Strong written and oral communication skills

· Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills

· Ability to effectively prioritize and execute tasks in a fast-paced environment

· 2-3 years of experience in IT support

Poste :
Analyste bilingue de support informatique

Rend compte à :
Gestionnaire, TI

Célébrant 53 ans de croissance, Sym-Tech est chef de file de services financiers et d'assurance pour l'industrie automobile de détail. Chez Sym-Tech, nous recherchons des collaborateurs qui partagent notre passion pour l'innovation, la créativité et les résultats Nous sommes passionnés par la prestation d'un excellent service à la clientèle, d'une expérience exceptionnelle pour les associés et d'occasions d'apprentissage et de croissance professionnelle. Sym-Tech se développe rapidement et cela signifie qu'il y a de nombreuses façons de faire la différence Nous recrutons actuellement un(e) Analyste bilingue de support informatique pour rejoindre notre siège social situé à Thornhill, en Ontario.

Une carrière chez nous offre :

  • Une culture amusante et dynamique
  • Des opportunités de croissance et de développement de votre carrière
  • Des programmes de formation continue dans l'industrie et des possibilités de développement professionnel
  • Un milieu de travail qui favorise la diversité, l'équité et l'inclusion.
  • Une forte promotion des femmes dans l'industrie automobile
  • La possibilité de travailler avec certains des meilleurs dans l'industrie

Résumé du poste :

Relevant du Gestionnaire de l'informatique, ce poste apporte un soutien à nos Associés internes et à l'équipe informatique.

Fonctions du poste :

  • Effectuer des réparations pratiques au niveau des ordinateurs de bureau, y compris l'installation et la mise à niveau de logiciels, l'installation de matériel et la configuration de systèmes et d'applications.
  • Configurer et déployer des ordinateurs de bureau, des ordinateurs portables, des téléphones (mobiles et fixes) et des imprimantes pour les nouveaux employés.
  • Fournir une assistance pour les téléphones portables (iPhones et Androïdes).
  • Assurer l'administration et la formation des utilisateurs de WebEx.
  • Dépanner les problèmes de connectivité de base, les serveurs et l'équipement réseau.
  • Approvisionner/désactiver des comptes sur le domaine.
  • Effectuer des tâches d'administration de base sur le système téléphonique Cisco.
  • Préparer des rapports mensuels pour identifier l'expiration prochaine des enregistrements de domaines, des renouvellements de logiciels et des renouvellements de garanties matérielles.
  • Suivre le décompte des licences de logiciels.
  • Organiser la vente de l'ancien matériel.
  • Contribuer à la base de connaissances en créant des guides de l'utilisateur et de la documentation pour les problèmes connus.
  • Acquérir une compréhension de base des applications clés spécifiques à l'entreprise afin de fournir une assistance technique à valeur ajoutée.

Qualifications et compétences minimales :

  • Un diplôme universitaire ou collégial en technologie des systèmes informatiques ou dans un domaine connexe est un atout.
  • 2 à 3 ans d'expérience dans le domaine de l'assistance informatique.
  • Connaissance de base du matériel informatique, y compris les PC, les commutateurs, les imprimantes et les appareils mobiles.
  • Bilingue anglais-français.
  • Expérience des systèmes d'exploitation et des applications de bureau.
  • Expérience de base dans le support des applications Microsoft (i.E. Office, Dynamics NAV, Dynamics CRM, SharePoint).
  • Connaissance de base des réseaux et compétences en matière de dépannage des réseaux.
  • Connaissance pratique d'une série d'utilitaires de diagnostic.
  • L'expérience de InTune, Carbon Black, SharePoint et Xerox DocuShare est un atout.
  • Solides compétences en matière de communication écrite et orale.
  • Solides compétences interpersonnelles, axées sur l'établissement de relations, l'écoute et la capacité à poser des questions.
  • Capacité à établir des priorités et à exécuter des tâches dans un environnement en constante évolution.

  • Bilingual It Support Analyst

    2 weeks ago

    Richmond Hill, ON, Canada Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual IT Support Analyst

    2 weeks ago

    Richmond Hill, Canada Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual IT Support Analyst

    2 weeks ago

    Richmond Hill, Canada Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual IT Support Analyst

    2 weeks ago

    Richmond Hill, Ontario, York region, Canada Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual Business Analyst

    2 weeks ago

    Richmond Hill, ON, Canada Sym-Tech Dealer Services Full time

    Celebrating over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding employee experience and opportunities to learn and...

  • Bilingual Business Analyst

    2 weeks ago

    Richmond Hill, ON, Canada Sym-Tech Dealer Services Full time

    Celebrating over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding employee experience and opportunities to learn and...

  • Bilingual Customer Service Supervisor

    2 weeks ago

    North York, ON, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Service Supervisor Are you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. This is a unique opportunity to build and shape a high-performing team while gaining valuable...

  • Bilingual Customer Service Supervisor

    2 weeks ago

    North York, ON, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Service Supervisor Are you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. This is a unique opportunity to build and shape a high-performing team while gaining valuable...

  • Bilingual Order Entry Representatives

    2 weeks ago

    Vaughan, ON, Canada Bilingual Source Full time

    Job Title: Bilingual Order Entry Representative (French and English Required) Location: Vaughan Employment Type: Full-Time Hybrid: 3 in office (Tuesday; Thursday and 3rd day is rotated every 2 weeks) and 2 at home SALARY: 50-60 k + 2% (Incentive Plan) FEATURES: North of the city with low call volume and only business to business calls/emails....

  • Bilingual Order Entry Representatives

    2 weeks ago

    Vaughan, ON, Canada Bilingual Source Full time

    Job Title: Bilingual Order Entry Representative (French and English Required) Location: Vaughan Employment Type: Full-Time Hybrid: 3 in office (Tuesday; Thursday and 3rd day is rotated every 2 weeks) and 2 at home SALARY: 50-60 k + 2% (Incentive Plan) FEATURES: North of the city with low call volume and only business to business calls/emails....

  • Bilingual Business Analyst

    2 weeks ago

    Richmond Hill, Canada Sym-Tech Dealer Services Full time

    Celebrating over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding employee experience and opportunities to learn and grow...

  • Bilingual Business Analyst

    2 weeks ago

    Richmond Hill, Canada Sym-Tech Dealer Services Full time

    Celebrating over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding employee experience and opportunities to learn and grow...

  • Business Analyst

    2 weeks ago

    Richmond Hill, ON, Canada Sym-Tech Dealer Services Full time

    Celebrating over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results! We are currently recruiting for a Bilingual Business Analyst to join our team located in Richmond Hill, Ontario. On-going...

  • Analyste Informatique Bilingue de Support Technologique

    1 week ago

    Richmond Hill, Canada Sym-Tech Dealer Services Full time

    Étendre vos compétences en tant qu'analyste informatiqueNous recherchons un analyste bilingue d'IT pour rejoindre notre équipe. Vous travaillerez étroitement avec les associés internes et l'équipe IT pour fournir une assistance technique au niveau de la technologie.Fonctions clés :Résoudre des problèmes pratiques liés aux ordinateurs...

  • Bilingual Business Analyst

    2 weeks ago

    Richmond Hill, Ontario, York region, Canada Sym-Tech Dealer Services Full time

    Celebrating over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding employee experience and opportunities to learn and grow...

  • Analyste de Support Informatique Senior

    2 weeks ago

    Richmond Hill, Ontario, Canada Sym-Tech Dealer Services Full time

    Emploi : Analyste bilingue de support informatique• Sym-Tech est un leader dans les services financiers et d'assurance pour l'industrie automobile de détail. Nous sommes fiers de notre culture orientée vers la prestation d'un excellent service à la clientèle, d'une expérience exceptionnelle pour nos associés et d'occasions d'apprentissage et de...

  • Technicien Helpdesk Bilingue Français Anglais H/F

    2 weeks ago

    Richmond Hill, ON, Canada Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are currently recruiting for an IT Support Analyst to join our headquarters located in Thornhill, ON. On-going industry training...

  • Bilingual (Fr/en) Store and Corporate Support

    3 weeks ago

    Richmond Hill, Canada Staples Full time

    **Some of what you will do**: **Specifically, You Will**: - communicate with internal clients in both French and English using strong customer service skills. - Use excellent troubleshooting and diagnostic skills. - provide first level system support to all retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication,...

  • Customer Service Coordinator

    2 weeks ago

    North York, ON, Canada Bilingual Source Full time

    Bilingual Customer Service Supervisor Are you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. Growth Potential : Our client offers significant opportunities for advancement, with access to training programs,...

  • Analyste Bilingue de Support Informatique

    5 days ago

    Richmond Hill, Canada Sym-Tech Dealer Services Full time

    Découvrez une carrière en plein essorSym-Tech est un chef de file des services financiers et d'assurance pour l'industrie automobile de détail, célèbre pour 53 ans de croissance. Nous sommes passionnés par la prestation d'un excellent service à la clientèle, d'une expérience exceptionnelle pour nos associés et d'occasions d'apprentissage et de...