Part-Time Customer Service Agent

5 days ago

Northwestern Ontario, Canada Perimeter Aviation LP Full time

The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting check-in counter, and/or via telephone within the call centre with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.

This is a part-time position located in Thunder bay, ON (YQT)

Personal Characteristics
  • Able to investigate and troubleshoot customer service issues
  • Able to resolve conflicts, negotiate and manage customer issues professionally
  • Highly flexible, with the ability to respond quickly in a dynamic environment
  • Professional and respectful, with a positive work attitude
  • Timely with a high level of commitment to on-time performance is essential
  • Motivated with the ability to work independently and as part of a team
  • Effective verbal and written communication skills
  • Able to handle stressful situations in a calm and effective manner
  • Customer Service-oriented with a commitment to exceptional service
  • Strong attention to detail
  • Work well under pressure and exercise tact and patience when dealing with both employees and customers
  • High level of respect, understanding and regard for First Nations communities
Responsibilities and Accountabilities
  • Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy, and tact
  • Compute costs of tickets and issue baggage receipts for customers; collect excess baggage fees, service charges and provide receipts for customers
  • Balance and complete daily sales reports and submit to the accounting department including cash box float
  • Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter
  • Provide flight crew with accurate manifest and paperwork
  • Track Company aircraft movements via the Flight Operations Program
  • Meet and assist arriving customers/passengers an assist in boarding of flights
  • Assist customers/passengers in irregular operation situations, e.g. flight rebooking, transportation, meal vouchers, etc.
  • Act as a cargo acceptance agent in bases where none are present
  • Actively participate in the Company’s Safety Management System
  • Perform additional duties as assigned
Education and Experience
  • High school diploma or General Education Degree (GED) equivalent
  • Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
  • Experience using Microsoft Office Suite (Outlook, Excel, Word)
  • Previous customer service experience considered an asset
  • Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
  • Indigenous and Cultural Awareness Training considered an asset
Working Conditions
  • Physically able to perform all listed job duties
  • Travel by aircraft and other means as required by role
  • Manual dexterity required to use desktop computer and telephone
  • Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions
  • Able to lift and carry up to 50 lbs
  • Various shifts at a fast pace in order to meet service level requirements of the airline
#J-18808-Ljbffr

  • Allstate Sales Agent

    5 days ago

    Northwestern Ontario, Canada Allstate Canada Full time

    Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate...

  • Allstate Sales Agent

    5 days ago

    Northwestern Ontario, Canada Allstate Canada Full time

    Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate...

  • Food Services Associate Part-Time

    5 days ago

    Northwestern Ontario, Canada Horizon North Logistics Inc. Full time

    Food Services Associate Part-Time - Thunder BayPart-timeWHO ARE WE?We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and...

  • Food Services Associate Part-Time

    1 week ago

    Northwestern Ontario, Canada Horizon North Logistics Inc. Full time

    Food Services Associate Part-Time - Thunder BayPart-timeWHO ARE WE?We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and...

  • Part-Time Sales Help

    18 hours ago

    Northwestern Ontario, Canada Lids Full time

    General Position SummaryOur retail salespeople are the heartbeat and energy of the Lids brand. These cap experts are committed to fostering a passion for sporting and fashion goods by meeting the needs of our loyal customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride...

  • Part-Time Sales Help

    8 hours ago

    Northwestern Ontario, Canada Lids Full time

    General Position SummaryOur retail salespeople are the heartbeat and energy of the Lids brand. These cap experts are committed to fostering a passion for sporting and fashion goods by meeting the needs of our loyal customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride...

  • Part-Time Sales Help

    2 days ago

    Northwestern Ontario, Canada Lids Inc Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Store # - Mall Name:  7729 - Intercity Shopping Centre For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed...

  • Part-Time Sales Help

    2 days ago

    Northwestern Ontario, Canada Lids Inc Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Store # - Mall Name:  7729 - Intercity Shopping Centre For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed...

  • Agent / Advisor

    1 week ago

    Ontario, Canada GoldTree Mortgage Full time

    GoldTree Mortgage is an award-winning brokerage dedicated to providing exceptional service and innovative solutions for our clients. Since our founding in 2019, we have built a strong community-focused entity with a unique corporate responsibility initiative of planting 100 trees for every mortgage funded. We are committed to providing mortgages with purpose...

  • Agent / Advisor

    2 weeks ago

    Ontario, Canada GoldTree Mortgage Full time

    GoldTree Mortgage is an award-winning brokerage dedicated to providing exceptional service and innovative solutions for our clients. Since our founding in 2019, we have built a strong community-focused entity with a unique corporate responsibility initiative of planting 100 trees for every mortgage funded. We are committed to providing mortgages with purpose...

  • Agent / Advisor

    3 weeks ago

    Ontario, Canada GoldTree Mortgage Full time

    GoldTree Mortgage is an award-winning brokerage dedicated to providing exceptional service and innovative solutions for our clients. Since our founding in 2019, we have built a strong community-focused entity with a unique corporate responsibility initiative of planting 100 trees for every mortgage funded. We are committed to providing mortgages with purpose...

  • Dubai Metro Careers 2022 – Customer Service Agent – Orillia

    5 days ago

    Central Ontario, Canada Dubai Metro Full time

    Job Description: Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking...

  • Dubai Metro Careers 2022 – Customer Service Agent – Orillia

    1 week ago

    Central Ontario, Canada Dubai Metro Full time

    Job Description: Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking...

  • Customer Service Team Member

    1 week ago

    Eastern Ontario, Canada Petawawa Employment Service Full time

    Customer Service Team Member Michaels of Canada, ULC. Full job description Store – PEMBROKE, ON Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including...

  • Customer Service Team Member

    5 days ago

    Eastern Ontario, Canada Petawawa Employment Service Full time

    Customer Service Team Member Michaels of Canada, ULC. Full job description Store – PEMBROKE, ON Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including...

  • Food Services Associate Full-Time

    1 week ago

    Northwestern Ontario, Canada Horizon North Logistics Inc. Full time

    Food Services Associate Full-Time - Thunder BayPart-timeWHO ARE WE?We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and...

  • Food Services Associate Full-Time

    5 days ago

    Northwestern Ontario, Canada Horizon North Logistics Inc. Full time

    Food Services Associate Full-Time - Thunder BayPart-timeWHO ARE WE?We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and...

  • Regular Part-time

    5 days ago

    Northwestern Ontario, Canada Kenora Association for Community Living Full time

    Regular Part-Time 2 Community Support WorkerDo you have the energy and determination to make a positive impact in the lives of others? Join us, and make it happen.Why KACL?Since 1960, KACL has promoted inclusion and social justice in our community. We are a not-for-profit, charitable organization made up of some of the most compassionate, caring, and...

  • Regular Part-time

    5 days ago

    Northwestern Ontario, Canada Kenora Association for Community Living Full time

    Regular Part-Time 2 Community Support WorkerDo you have the energy and determination to make a positive impact in the lives of others? Join us, and make it happen.Why KACL?Since 1960, KACL has promoted inclusion and social justice in our community. We are a not-for-profit, charitable organization made up of some of the most compassionate, caring, and...

  • Frito Lay Dryden Part-Time Sales Merchandiser

    1 week ago

    Northwestern Ontario, Canada PepsiCo Deutschland GmbH Full time

    OverviewThe sales merchandiser contributes to the success of Frito Lay Canada by providing exceptional customer service to various large and small accounts, such as supermarkets and variety stores. This includes merchandising products, freshness rotation, display set up and maintenance, storage room organization and movement of product from storage to the...