Dubai Metro Careers 2022 – Customer Service Agent – Orillia

3 days ago


Central Ontario, Canada Dubai Metro Full time
Job Description:

Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.

[ads1] Job Responsibilities:
  • Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.
  • Distributes and verifies application forms for accuracy and completeness.
  • Escalates customer concerns and redirects customers to other government agencies, when required.
  • Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.
  • Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.
  • Investigates problems or errors in licence records and initiates corrections.
  • Collects applicable fees accurately.
  • Contacts members of the public to communicate information and correct errors.
  • Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.
  • Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.
Job Requirements:
  • Must have and maintain an acceptable driving record.
  • Must pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check
  • Touch-typing and data entry.
  • Valid Ontario class “G” of licence is required.
  • 1-4 years of customer service experience in a service environment is preferred to include
  • Must have at least four (4) years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.
  • Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and existing vehicles up to 30 times per shift.
  • Intermediate-level computer skills in Microsoft Office are required.
Job Details:

Company:Dubai Metro

Vacancy Type: PartTime

Job Location:Orillia, ON, CA

Application Deadline: N/A

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