Operational Risk Lead Analyst
2 weeks ago
Please note: This is a 12 Months contract with possibility of extension. This position will be based out of our Mississauga Head Office working 1-2 days on-site in a week.
Key Responsibilities:
Change Management:
Review Changes, checking for accuracy, completeness and compliance
Facilitate the change management process which includes coordinating Change Advisory Board (CAB) calls and scheduling the CAB meetings
Prepare CAB agenda and completing Change Management reporting and metrics
Communicate the outcomes of CAB and Change Management events to stakeholders
Manage stakeholders’ participation and engagement within Change Management. This extends to internal and external customer and external vendor stakeholders.
Create and foster an environment of open discussions around CAB and Change Management to ensure outcomes consistent with best practices.
Define success metrics and performance measurements for Change Management and Disaster Recovery activities
Maintain and provide Change Management process/tool training
Own, maintain and ensure continuous improvement of Change Management template assets.
Follow-up on Emergency Changes to ensure they are categorized correctly
Participate in monthly Change Review and Validation meeting with IT and PMO
Own, review and provide dynamic and annual updates to the Change Management SOP
Support and guide the Project Management and IS Teams in the development of change management plans for projects
Test validation and support for any Cherwell or Incident Management Tool changes related to Change Management
Participate in internal and external audits, as required
Release Management:
Participate in implementation planning meetings
Ensure completeness and accuracy of Release Implementation plans
Communicate the outcomes of Releases to stakeholders
Own, maintain and ensure continuous improvement of Release Management template assets
Business Continuity:
Develop and lead Business Continuity plan tabletop and Disaster Recovery strategies for restoring critical business systems.
Provides recommendations and solutions on how to mitigate the exposure to potential risk and develops risk management tactics and plans to prevent business disruptions; estimates budget and planning costs associated with the implementation of the strategy.
Leads and develops regular and periodic testing exercises and a maintenance schedule to validate the capability of the recovery and contingency plans; implements approved solutions and reports back on the results.
Leads the IT recovery and contingency plan efforts and actual event management, including organizing and leading a team of professionals from across the enterprise in the event of a disaster, communicating the summary information to all internal and external IT recovery support groups, identifying the appropriate level of resources to maintain continuity of essential functions, and tracking the overall recovery process.
Develops and manages the Business Continuity risk analysis process and provide progress updates, advice, and information to the Business Resiliency Program.
Develops and maintains all policies, procedures, methodologies, and documentation, including the Disaster Recovery plan and information and technology recovery run books. Establishes and manages a central online Disaster Recovery repository to house and maintain all information.
Recommends and sponsors critical IT recovery performance targets and ensures effective monitoring systems are developed and in place.
Provides training and education of the Disaster Recovery management program and Business Continuity Plan/Disaster Recovery industry best practices; maintains awareness of industry recovery standards and potential issues.
Qualifications:
Related University Degree or College diploma in Computer Science or related field
3 to 5 years of Business Continuity/Disaster Recovery/ Change Management experience required
Business Continuity/Disaster Recovery certification (ABCP, CBCP, or MBCI)
ITIL foundation certification is required
Knowledge, Skills and Abilities required:
Working knowledge of Business Impact Assessments and Risk Impact Assessments
Working knowledge of Emergency Notification Tools
Working knowledge of SharePoint
Working knowledge of Microsoft Office Software (Word, Excel, PowerPoint, Visio)
Strong organizational skills and effective communicator in both written and verbal interactions
Ability to prioritize workload
Ability to work effectively with other groups / departments
Excellent written and verbal communication skills
Ability to work a flexible schedule, sometimes outside of normal business hours, to accommodate project deadlines, change releases and crisis events.
NOTE: Internal candidates should apply before May 15, 2024.
Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: Do not email for an update on your application or to provide your resume as you will not receive a response. #J-18808-Ljbffr
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