Technical Training Instructional Designer

3 weeks ago


Montreal, Canada Coveo Solutions inc. Full time
Turn learning into a positive daily experience


As a Coveo Instructional Designer, you'll collaborate in a dynamic SaaS environment with a team of passionate tech enthusiasts to create engaging and effective training materials. Your role is pivotal in developing pedagogically sound content that empowers employees, customers, and partners to fully leverage Coveo solutions. With a rigorous and innovative mindset, you'll simplify complex concepts and adapt seamlessly to evolving priorities. As part of our Global Enablement team, you'll contribute to scalable, learner-centric content that drives success for our customers, partners, and employees, supporting company growth across technical and commercial enablement.

As an Instructional Designer, you will:
  • Master Coveo’s suite of AI products - our key technology & concepts. 
  • Adhere to and participate in prioritization of content focus based on audience needs and business objectives. 
  • Collaborate with Product SMEs to develop engaging, customer-facing learning materials, primarily focused on technical enablement.
  • Engage with other enablement team members and Coveo teams, and partners to understand the customer audience, their priorities, and the effectiveness of current enablement strategies.
  • Conduct needs analysis, recommend learning strategies and activities, and develop materials in multiple formats for courses and programs.
  • Analyze learning material consumption, engagement and feedback data to help prioritize ongoing enhancements.
  • Create, and support stakeholders in creating courses in our LMS.
Here is what will qualify you for the role:
  • A bachelor’s degree (or equivalent) in IT/IS, software design, a technology-related field, instructional design, educational technology, or a related field.
  • Minimum of five years of experience in instructional design, particularly focusing on creating materials for customer-facing and technical teams, including instructor-led and facilitator-led training. Your experience should demonstrate an understanding of how technical content is best consumed. OR at least five years of experience mastering technologically complex concepts in a SaaS environment, explaining and presenting these in technical and layman’s terms to various audiences. 
  • Experience in the technology sector, preferably with SaaS/PaaS or software.
  • Strong communication and presentation-building skills, the ability to explain complex concepts clearly and intuitively, and a passion for sharing ideas collaboratively.
What would make you stand out:
  • A deep understanding of adult learning principles and the ability to use Bloom’s Taxonomy to create learning objectives and assessments.
  • Proficient with typical learning technologies and tools for audio/video recording and editing (Adobe Premiere Pro and Audition, Camtasia), visual editing (Figma, Adobe Illustrator and Photoshop), animation (Adobe After Effects), course creation (Adobe Captivate, Articulate Rise and Storyline, PowerPoint), and content management using an LMS.
  • Experience managing projects from planning to deployment using Agile methodologies.
  • Familiarity with project management tools such as JIRA, Confluence, and Asana.

 

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you Join the Coveolife 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.



  • Montreal, Quebec, Canada Coveo Solutions inc. Full time

    Turn learning into a positive daily experience As a Coveo Instructional Designer, you'll collaborate in a dynamic SaaS environment with a team of passionate tech enthusiasts to create engaging and effective training materials. Your role is pivotal in developing pedagogically sound content that empowers employees, customers, and partners to fully leverage...


  • Montreal, Quebec, Canada Coveo Solutions inc. Full time

    Turn learning into a positive daily experience As a Coveo Instructional Designer, you'll collaborate in a dynamic SaaS environment with a team of passionate tech enthusiasts to create engaging and effective training materials. Your role is pivotal in developing pedagogically sound content that em


  • Montreal, Quebec, Canada Coveo Solutions inc. Full time

    Turn learning into a positive daily experienceAs a Coveo Instructional Designer, you'll collaborate in a dynamic SaaS environment with a team of passionate tech enthusiasts to create engaging and effective training materials. Your role is pivotal in developing pedagogically sound content that empow


  • Montreal, Canada Coveo Solutions inc. Full time

    Turn learning into a positive daily experience! As a Coveo Instructional Designer, you'll collaborate in a dynamic SaaS environment with a team of passionate tech enthusiasts to create engaging and effective training materials. Your role is pivotal in developing pedagogically sound content that empowers employees, customers, and partners to fully leverage...


  • Montreal, Canada Coveo Solutions inc. Full time

    Turn learning into a positive daily experience! As a Coveo Instructional Designer, you'll collaborate in a dynamic SaaS environment with a team of passionate tech enthusiasts to create engaging and effective training materials. Your role is pivotal in developing pedagogically sound content that empowers employees, customers, and partners to fully leverage...


  • Montreal, Canada Coveo Solutions inc. Full time

    Turn learning into a positive daily experience! As a Coveo Instructional Designer, you'll collaborate in a dynamic SaaS environment with a team of passionate tech enthusiasts to create engaging and effective training materials. Your role is pivotal in developing pedagogically sound content that empowers employees, customers, and partners to fully leverage...


  • Montreal, Canada Coveo Solutions inc. Full time

    Turn learning into a positive daily experience!As a Coveo Instructional Designer, you'll collaborate in a dynamic SaaS environment with a team of passionate tech enthusiasts to create engaging and effective training materials. Your role is pivotal in developing pedagogically sound content that empowers employees, customers, and partners to fully leverage...


  • Montreal, Canada Coveo Solutions inc. Full time

    Turn learning into a positive daily experience! As a Coveo Instructional Designer, you'll collaborate in a dynamic SaaS environment with a team of passionate tech enthusiasts to create engaging and effective training materials. Your role is pivotal in developing pedagogically sound content that empowers employees, customers, and partners to fully leverage...


  • Montreal, Quebec, G4F, CA Coveo Solutions inc. Full time

    Turn learning into a positive daily experience! As a Coveo Instructional Designer, you'll collaborate in a dynamic SaaS environment with a team of passionate tech enthusiasts to create engaging and effective training materials. Your role is pivotal in developing pedagogically sound content that empowers employees, customers, and partners to fully...


  • Montreal, Canada Coveo Solutions inc. Full time

    Turn learning into a positive daily experience! As a Coveo Instructional Designer, you'll collaborate in a dynamic SaaS environment with a team of passionate tech enthusiasts to create engaging and effective training materials. Your role is pivotal in developing pedagogically sound content that empo


  • Montreal, Quebec, Canada Clarity Consultants Full time

    We have partnered with a pharmaceutical client and are looking for an Instructional Designer/Facilitator to create and lead a crucial training session.Work with subject matter experts to design and deliver an engaging training program in Montreal.Ensure the training encourages participants to actively engage customers using questioning techniques and...


  • Montreal, Quebec, Canada ICAO - International Civil Aviation Organization Full time

    Work LocationMontrealExpected duration11 monthsDuties and ResponsibilitiesTHE ORGANIZATIONAL SETTING The Global Aviation Training (GAT) Section is responsible for the planning, management, and coordination of all ICAO aviation training activities ensuring the efficient, effective, and harmonized implementation of the ICAO Training Policy and response to...


  • Montreal, Canada Clarity Consultants Full time

    We are partnering with a pharmaceutical client to identify an Instructional Designer/Facilitator who will create and lead a pivotal training session. This session aims to establish effective communication objectives for customer meetings, equipping the team to build strong connections with customers through effective questioning prompts that gather critical...


  • Montreal, Canada Clarity Consultants Full time

    We are partnering with a pharmaceutical client to identify an Instructional Designer/Facilitator who will create and lead a pivotal training session. This session aims to establish effective communication objectives for customer meetings, equipping the team to build strong connections with customers through effective questioning prompts that gather critical...


  • Montreal, Quebec, Canada Clarity Consultants Full time

    We are partnering with a pharmaceutical client to identify an Instructional Designer/Facilitator who will create and lead a pivotal training session. This session aims to establish effective communication objectives for customer meetings, equipping the team to build strong connections with customers through effective questioning prompts that gather critical...


  • Montreal, Canada CAE Full time

    About This Role CAE is seeking an experienced Instructional Systems Designer to join our team. As an ISD, you will be joining a group of dedicated training professionals who develop interactive eLearning content for Defense and Security clients around the globe. At CAE, the role of ISD is multifaceted and central to our training development approach. As...


  • Montreal, Canada Clarity Consultants Full time

    We are partnering with a pharmaceutical client to identify an Instructional Designer/Facilitator who will create and lead a pivotal training session. This session aims to establish effective communication objectives for customer meetings, equipping the team to build strong connections with customers


  • Montreal, Quebec, Canada Clarity Consultants Full time

    We are partnering with a pharmaceutical client to identify an Instructional Designer/Facilitator who will create and lead a pivotal training session. This session aims to establish effective communication objectives for customer meetings, equipping the team to build strong connections with customers


  • Montreal, Quebec, Canada Clarity Consultants Full time

    We are collaborating with a pharmaceutical client to find an Instructional Designer/Facilitator for a crucial training session. This session will focus on setting effective communication goals for customer meetings, empowering the team to establish strong connections with customers through strategic questioning techniques to gather important...


  • Montreal, Canada ICAO - International Civil Aviation Organization Remote Work Freelance Full time

    Work Location Montreal Expected duration 11 months Duties and Responsibilities THE ORGANIZATIONAL SETTING The Global Aviation Training (GAT) Section is responsible for the planning, management, and coordination of all ICAO aviation training activities ensuring the efficient, effective, and harmonized implementation of the ICAO Training Policy...