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Service Desk Analyst
4 months ago
Our client in Mississauga is looking for a Service Desk Analyst to join their collaborative team
Who you are:
As a Service Desk Analyst, you'll be an integral part of the IT team. You will be responsible for providing frontline support for desktop hardware, software, and applications, ensuring smooth operations for 130 users. You'll excel in responding to support tickets promptly, coordinating repairs efficiently, and installing equipment and software seamlessly. With your strong customer service orientation and effective communication skills, you'll thrive in this role, resolving issues and providing exceptional support to our client’s users.
Work Type:
- Hybrid – 3 days in a week in the office
- Location: Downtown, Toronto
- Working Hours: 9 am to 5 pm, Monday to Friday
Company Culture:
Our client believes in cultivating a close-knit, family-like atmosphere where strong relationships are built on trust, respect, and collaboration. They consider honesty and integrity paramount, guiding all interactions. They prioritize results over politics, fostering a collaborative team environment where egos are set aside. Their culture emphasizes loyalty, respect, and the Golden Rule, ensuring everyone is treated with fairness and dignity. Our client promotes a healthy work-life balance, and value entrepreneurial spirit. And above all, they believe in enjoying work and creating a fun, supportive atmosphere for all employees.
How you will impact:
- Installing, configuring, administering and troubleshooting a wide range of desktop hardware and software including Microsoft's core business applications
- This role encompasses working with a range of technologies, including Helpdesk Systems, End User Equipment, Software, Enterprise Systems, Meeting Rooms, and other third-party applications.
- network login credentials and user rights.
- and install equipment and software for new and existing users.
- working knowledge of Windows operating systems
- Assemble, image, and configure client workstations, servers, printers, scanners, mobile devices, and other peripherals.
- Support services for Microsoft-related technologies: Windows Server, Exchange, SharePoint, etc.
- Administration of Office 365: User administration, identity, access 365 license administration Office 365 policy compliance, configuration.
- Understanding of cybersecurity principles, methodologies, vulnerability management and best practices.
- Assist in IT security investigations and projects.
What you will bring:
- 3+ years of experience in IT support, with proven technical, analytical, and problem-solving skills.
- An in-depth knowledge of concepts relating to Active Directory, Servers, Windows, Firewalls, Hardware troubleshooting, and Cyber Security.
- Proficient in installing and maintaining computer hardware and software, specializing in Operating Systems (Windows 11/10), Microsoft Office 365, Printers, Mobile devices, and Common Enterprise applications.
- Dynamic individual with exceptional interpersonal skills and a proven ability to effectively build and manage friendly relationships within teams.
- Certification and ITIL Foundation knowledge are assets.
- to manage multiple projects with attention to detail.
- Ability to effectively communicate complex concepts to non-technical employees in simple, understandable terms.
- Ability to lift computer equipment as required.
Compensation:
- Salary: $60,000 to $65,000
- Paid time off
- Bonus
- RRSP
