Current jobs related to Centralized Call Centre Representative - Markham - Black & McDonald Limited

  • Nightshift Centralized Call Centre Representative

    3 months ago

    Markham, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Night Shift Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to...

  • Bilingual Call Centre Representative

    1 week ago

    Markham, Ontario, Canada Black & McDonald Full time

    About This OpportunityThe Centralized Call Centre Representative reports to the Call Centre Supervisor, supporting work order creation for the FMO and Service departments to ensure high-quality facility services to customers. This role responds effectively to serve customers by determining requirements, answering inquiries, and resolving problems, fulfilling...

  • Bilingual Call Centre Representative

    1 week ago

    Markham, Ontario, Canada Black & McDonald Full time

    About This OpportunityThe Centralized Call Centre Representative reports to the Call Centre Supervisor, supporting work order creation for the FMO and Service departments to ensure high-quality facility services to customers. This role responds effectively to serve customers by determining requirements, answering inquiries, and resolving problems, fulfilling...

  • Bilingual Call Centre Representative

    2 weeks ago

    Markham, Ontario, Canada Black & McDonald Full time

    About This OpportunityThe Centralized Call Centre Representative reports to the Call Centre Supervisor, supporting work order creation for the FMO and Service departments to ensure high-quality facility services to customers. This role responds effectively to serve customers by determining requirements, answering inquiries, and resolving problems, fulfilling...

  • Bilingual Call Centre Representative

    2 weeks ago

    Markham, Ontario, Canada Black & McDonald Full time

    About This OpportunityThe Centralized Call Centre Representative reports to the Call Centre Supervisor, supporting work order creation for the FMO and Service departments to ensure high-quality facility services to customers. This role responds effectively to serve customers by determining requirements, answering inquiries, and resolving problems, fulfilling...

  • Bilingual Call Centre Representative

    3 days ago

    Markham, Ontario, Canada Black & McDonald Full time

    About This OpportunityThe Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high-quality facility services to our customers. This position will respond effectively to serve customers by determining...

  • Bilingual Call Centre Representative

    3 days ago

    Markham, Ontario, Canada Black & McDonald Full time

    About This OpportunityThe Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high-quality facility services to our customers. This position will respond effectively to serve customers by determining...

  • Bilingual Call Centre Representative

    10 hours ago

    Markham, Ontario, Canada Black & McDonald Full time

    About This OpportunityThe Centralized Call Centre Representative (bilingual) plays a key role in supporting work order creation for the FMO and Service departments. This position is responsible for ensuring the delivery of high-quality facility services to our customers. The successful candidate will respond effectively to customer inquiries, resolve...

  • Bilingual Call Centre Representative

    1 day ago

    Markham, Ontario, Canada Black & McDonald Full time

    About This OpportunityThe Centralized Call Centre Representative (bilingual) plays a key role in supporting work order creation for the FMO and Service departments. This position is responsible for ensuring the delivery of high-quality facility services to our customers. The successful candidate will respond effectively to customer inquiries, resolve...

  • Customer Care Representative

    5 months ago

    Markham, Canada Metergy Solutions Inc. Full time

    **Our Mission**: Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption. **Position Summary**: This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who...

  • Customer Care Representative

    5 months ago

    Markham, Canada Metergy Solutions Inc. Full time

    About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital,...

  • Material Centre Representative

    1 week ago

    Markham, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Material Centre...

  • Customer Care Representative

    3 months ago

    Markham, Canada Metergy Solutions Inc. Full time

    **Our Mission**: Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption. **Location**: 8133 Warden Ave (Near Warden and Enterprise) Markham, ON In-Office during training period (3 months+) Hybrid once fully trained Monday - Friday **Position...

  • Bilingual Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Black & McDonald Full time

    About This Career OpportunityThe Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the Facilities Management Office and Service departments to ensure the delivery of high-quality facility services to our customers. This position will respond effectively to serve...

  • Bilingual Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Black & McDonald Full time

    About This Career OpportunityThe Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the Facilities Management Office and Service departments to ensure the delivery of high-quality facility services to our customers. This position will respond effectively to serve...

  • Call Centre Representative

    4 months ago

    Markham, Canada Combined Insurance Full time

    **PRIMARY DUTIES** - Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference - Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner - Meets or exceeds productivity and...

  • Monitoring Call Centre Operator

    4 months ago

    Markham, Canada Firetronics 2000 Inc. Full time

    **Overview** At Firetronics 2000 Inc. safety is our number one concern. We specialize in installing, maintaining and monitoring ULC fire alarm systems. We stand by our services and products, ensuring adherence to all applicable regulations, industry standards and guidelines. One of our principal goals is to be a dependable and trusted partner to our...

  • Monitoring Call Centre Operator

    3 months ago

    Markham, Canada Firetronics 2000 Inc. Full time

    **Overview** At Firetronics 2000 Inc. safety is our number one concern. We specialize in installing, maintaining and monitoring ULC fire alarm systems. We stand by our services and products, ensuring adherence to all applicable regulations, industry standards and guidelines. One of our principal goals is to be a dependable and trusted partner to our...

  • Call Centre Representative

    4 months ago

    Markham, Canada Jonas Software Full time

    **JONAS SOFTWARE - CONSTRUCTION DIVISION** **What is the opportunity?** **What will you do?** - Analyze data and user process to find deficiencies in process, reports or software functionality - Have the ability to keep composure under stressful situations - Harness time management skills to effectively and efficiently resolve multiple client issues - Be...

  • National Call Centre Dispatcher

    3 months ago

    Markham, Canada Unity Connected Solutions Full time

    Unity Connected Solutions is a full-service Communications Company providing consulting, design, implementation, and support for best of breed communications solutions. A trusted name in the industry our dedication to excellence is exemplified by our advanced technology products coupled with the Company’s in-house highest standards customer service. With...

Centralized Call Centre Representative

3 months ago

Markham, Canada Black & McDonald Limited Full time

ABOUT THIS CAREER OPPORTUNITY

The Centralized Call Centre Representative is located in Markham and reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining and monitoring the work database of the Computerized Maintenance Management System (CMMS).

This is a remote position

  • Answer telephones, order taking, file organization, and operation of office equipment
  • Handle internal and external customer inquiries both by telephone and by email
  • Fulfill requests by clarifying desired information, researching appropriate response, completing transactions, and/or forwarding requests
  • Identify and escalate issues according to contract and/or priority
  • Maintain CMMS database including equipment history and status, generation of work orders, monitoring and tracking of unscheduled or open work orders, and overall operation of CMMS
  • Follow up on customer calls where necessary
  • Pass on customer complaints to respective project managers
  • Document all call information according to standard operating procedures, including but not limited to the call software or call logs
  • Produce call reports as required
  • Organize and maintain various filing systems
  • Assist in “working alone” procedure or site personnel
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests
  • Explore opportunities to add value to job accomplishments
  • Update job knowledge by participating in educational opportunities

COMPETENCY REQUIREMENTS

  • Maintains a professional demeanour at all times with fellow employees, vendors, sub-contractors, and clients
  • Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive
  • Portrays a positive image and motivates colleagues at all times to ensure continued success
  • Embraces change and always willing to adopt new practices
  • Holds self and others accountable
  • Ability to approach problems logically, under pressure and seek innovative solutions
  • Communicates effectively (verbally and written) at all levels within an organization and with external parties including enforcing authorities
  • Understands the needs and perspectives of both internal and external customers
  • Promotes teamwork and collaboration
  • Values and respects others, encourages and supports diversity
  • Ability to work independently with limited supervision

WORK EXPERIENCE REQUIREMENTS

  • 2-3 years of related call centre, customer service, or dispatching experience

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

  • Due to many mandatory vaccination requirements at client projects / facilities, in order to provide substantial employment by ensuring compliance with our clients mandates, the successful candidate will be required to validate full vaccination prior to hire.
  • Must be available and open and flexible to working different shifts
  • Must be able to effectively communicate
  • Proficient in Microsoft Office including Excel, Outlook, and SharePoint
  • JD Edwards experience is an asset
  • Ability to type a minimum of 50 WPM accurately

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

#J-18808-Ljbffr