Field Support Trainer/Coordinator Retail ·

2 weeks ago

Kingston, Canada WS Audiology USA Full time

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey. Join the team that’s changing lives

We’re seeking a full-time, permanent Field Support Coordinator/Trainer to support our growing team This role will support a territory consisting of Eastern Ontario (Quinte, Kingston, Ottawa and surrounding areas) and Atlantic Canada. The ideal candidate will be based in Ottawa and will work in a hybrid environment. Travel will be required within the assigned regions, additionally, some infrequent company-related travel to our Burlington head office and events will be expected.

What it’s all about:

Reporting to the Divisional Sales Director, the Field Support Coordinator/Trainer will support the day-to-day sales and operations of our hearing centres through superb training and communication with our front-line coordination teams. This is a multi-faceted role which will interact with our Training, Operational, and Sales teams. The ideal candidate will have an organized, meticulous approach and provide dedicated training to our new and existing team members.

What you'll be responsible for:

  • Facilitate a positive and effective experience through onboarding, training, and shadowing support to new employees. Provide ongoing post-training follow up for new employees and address any training-related concerns.
  • Deliver and motivate trainees through effective training methodologies (on-the-job, simulation, knowledge-based, and experiential) via virtual, ILT, e-learning, and blended.
  • Assist in the development and implementation of training programs and content.
  • Provide coverage for administrative/front desk reception duties when team members are on vacation, sick, or require additional assistance.
  • Assess onboarded talent risks to identify potential challenges and gaps in the onboarding process and post-training care.
  • Create & maintain Standard Operating Procedures by assisting in ensuring best practices are adhered to at centre level such as schedule management, patient recall process, patient database and files.
  • Act as a subject matter expert (SME) on HearCANADA's policies, procedures, and systems.
  • Participate in required travel the assigned territory (including some out of province travel to Atlantic Canada via plane) which can involve some overnight travel

What we are looking for:

  • Secondary school education (or equivalent) combined with relevant experience; post-secondary education would be considered a bonus
  • 1+ year of experience in a multi-site or territory training position, ideally within a high-volume administrative/clinic environment or within a retail setting
  • 3+ years of experience in a client-facing role
  • Clinic, medical, and/or healthcare experience would be a definite asset, though not a requirement
  • Direct experience with KPIs (key performance indicators) related to sales targets and client service
  • Technical acumen and comfortability in learning and adopting new software; MS Office Suite is required, experience with EMR/EHR platforms and/or LMS platforms would be a definite asset
  • Proven ability to build strong relationships with internal/external customers and other stakeholders
  • Exceptional people skills and ability to train and influence
  • Excellent written and oral communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.)
  • Access to a vehicle and a valid drivers license is required; willingness to travel within the assigned territory is required which can include some air travel to Atlantic Canada and some overnight commitments for multi-day trips

What’s in it for you?

  • Attractive compensation package with profit-sharing opportunities
  • Benefits starting on your first day
  • RRSP program + employer matching
  • Educational Assistance and Health & Wellness programs
  • Generous travel allowances and mileage for applicable roles
  • Mentorship and professional development opportunities

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

#J-18808-Ljbffr

  • Field Support Trainer/Coordinator Retail ·

    Found in: Jooble CA O C2 - 1 week ago

    Kingston, ON, Canada WS Audiology USA Full time

    HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. We’re seeking a full-time, permanent Field Support Coordinator/Trainer to support our growing team! This role will support a territory consisting of Eastern Ontario (Quinte, Kingston, Ottawa and surrounding areas) and ...

  • Field Support Trainer/Coordinator Retail ·

    Found in: Jooble CA O C2 - 1 week ago

    Kingston, ON, Canada WS Audiology USA Full time

    HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey. Join the team that’s changing...

  • Principal Trainer

    4 days ago

    Kingston, Canada Kingston Health Sciences Centre Full time

    **Title: Principal Trainer** **Department**:Training** - **Lumeo Operations Team **Position #**: 50071375 **Hours of Work**: Temporary** **Full-time position, Days (Approximately 21 months) **Pay Band: Class 5 - **$40.94 - $49.13 per hour **Union**:Non-Union **Location**:Virtual/Remote** **(with some regional travel) **_Note_**_: Kingston Health...

  • Rh23-07 Underground Mining Trainer

    2 days ago

    Kingston, Canada CANADIAN ROYALTIES INC. Full time

    **UNDERGROUND MINING TRAINER** **Permanent position** **position to fill** **1** **Code** **RH23-07** The place of work is in - **Nunavik** The normal work schedule is on a rotation of 4 weeks: 2 weeks worked (77 hours per week, 7 days a week) followed by 2 weeks of rest. **Privileges & benefits** - Competitive salary including bonuses and a full range...

  • Applications Specialist/trainer

    6 days ago

    Kingston, Canada St. Lawrence College Full time

    **Job ID**: SUPP-23/24-116 - **Location**:Tri-Campus - **Deadline**:August 18, 2023 - **Job Type**:Support - **Start Date**:Immediately - **Department**: IT Systems - **Positions**: 1 : **Qualifications**: **Education and Experience**: A minimum of 3-years of a diploma/degree in the field of computer science or information systems. An additional requirement...

  • Khsc Local Trainer

    3 days ago

    Kingston, Canada Kingston Health Sciences Centre Full time

    **Title**:KHSC Local Trainer (RHIS Implementation)** **Department**:KHSC Local Lumeo Program **Hours of Work**:Temporary Full-Time Positions (July - December 2024) **Salary**:Class 03 - **$32.10 - $38.52 per hour** **Union**:Non-Union **Location**:Kingston Health Sciences Centre site. In-person, some remote. **PRIMARY FUNCTION** The Kingston Health...

  • Khsc Local Trainer

    1 day ago

    Kingston, Canada Kingston Health Sciences Centre Full time

    **Title**:KHSC Local Trainer (RHIS Implementation) **Department**:KHSC Local Lumeo Program **Hours of Work**:Temporary Full-Time Positions (Approximately 14 Months) **Salary**:Class 03 - $28.22 - $33.86 per hour **Union**:Non-Union **Location**:Kingston Health Sciences Centre site. In-person, some remote. **PRIMARY FUNCTION** The Kingston Health...

  • #ss-22-23-146-cpt: Custodial Program Trainer

    2 days ago

    Kingston, Canada Algonquin and Lakeshore Catholic District School Board Full time

    Location Site FTE Assignment Kingston, ON Loyola School of Continuing Education Temporary Position October 6, 2023 - April 2, 2024 4 hours/day, 5 days per week 8am - 12pm - Two weeks paid time prior to program start for program planning Loyola School of Adult and Continuing Education is piloting a Custodian Training Program in collaboration with...

  • #ss-22-23-146-cpt: Custodial Program Trainer

    1 day ago

    Kingston, Canada Algonquin and Lakeshore Catholic District School Board Full time

    **Location** **Site** **FTE** **Assignment** **Kingston, ON** **Loyola School of Continuing Education** **Temporary Position** **October 6, 2023 - April 2, 2024*** **4 hours/day, 5 days per week*** **8am - 12pm*** - **Two weeks paid time prior to program start for program planning*** **Loyola School of Adult and Continuing Education is piloting a...

  • Corporate Services Coordinator

    4 days ago

    Kingston, Canada CFMWS Full time

    **WHO WE ARE** CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Field Service Technician

    1 week ago

    Kingston, Canada Diebold Nixdorf Full time

    **Position Overview** Diebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment. We are currently seeking a Firstline Field Service Technician. Within your assigned area of responsibility, as a Firstline Field Service Technician, you will perform basic installation and minor repairs on all Diebold Nixdorf products and...

  • Aquatics & Wellness Program Coordinator

    Found in: beBee jobs CA - 6 days ago

    Kingston, Ontario, Canada City of Kingston Full time

    Position Summary Reporting to the Supervisor, Aquatics, the Aquatics & Wellness Program Coordinator will coordinate the aquatic programs delivery to meet the needs of the community and assists with training staff on programs and development.Key Duties & Responsibilities Ensure a safe aquatic environment for the public and staff in accordance with applicable...

  • Aquatics & Wellness Program Coordinator

    Found in: beBee S CA - 6 days ago

    Kingston, Canada City of Kingston Full time

    Position Summary Reporting to the Supervisor, Aquatics, the Aquatics & Wellness Program Coordinator will coordinate the aquatic programs delivery to meet the needs of the community and assists with training staff on programs and development.Key Duties & Responsibilities Ensure a safe aquatic environment for the public and staff in accordance with applicable...

  • Retail Loss Prevention Officer

    2 days ago

    Kingston, Canada Loss Prevention Services Limited Full time

    Work Term: Permanent - Work Language: English - Hours: 32 to 44 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work site environment**: - Air conditioned **Work setting**: - Shopping centre or mall - Retail service establishment **Tasks**: - Produce...

  • Aquatics & Wellness Program Coordinator

    Found in: Talent CA 2 C2 - 2 weeks ago

    Kingston, Canada City of Kingston Full time

    Opening Statement We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern...

  • Patient Care Coordinator

    6 days ago

    Kingston, Canada InspiAIR Full time

    InspiAIR Inc. was founded in 2005 to raise the clinical standard for support and education in the growing therapeutic fields of Obstructive Sleep Apnea and Home Oxygen Therapy. We have developed best-in-class proprietary Clinical Protocols & implemented advanced respiratory therapies using state-of-the-art respiratory equipment. InspiAIR is a Canadian...

  • Patient Care Coordinator

    2 days ago

    Kingston, Canada InspiAIR Full time

    InspiAIR Inc. was founded in 2005 to raise the clinical standard for support and education in the growing therapeutic fields of Obstructive Sleep Apnea and Home Oxygen Therapy. We have developed best-in-class proprietary Clinical Protocols & implemented advanced respiratory therapies using state-of-the-art respiratory equipment. InspiAIR is a Canadian...

  • High-risk Youth Worker

    5 days ago

    Kingston, Canada Pinnacle Support Full time

    Pinnacle Support is searching for experienced and motivated Youth Workers to assist with our In-Home and Residential services. Applicants should have a strong foundational knowledge of mental health, trauma-informed approaches, conflict management, and verbal de-escalation techniques. Applicants must possess a completed degree relevant to the field (Child &...

  • Service Coordinator

    1 week ago

    Kingston, Canada Black & McDonald Limited Full time

    **BUILD YOUR CAREER AT BLACK & MCDONALD** With a solid foundation, anything is possible. Building something from nothing is in your blood, and it's in ours too. It's why we choose to do meaningful work that transforms the world we live in. Like you, we can't wait to get our hands on exciting, diverse projects that make a difference in our communities. We're...

  • Field Data Collector

    4 days ago

    Kingston, Canada MOBIA Technology Innovations Full time

    Kingston, Ontario. MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband & Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity, and Application and Data Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed strategic...