3rd Line Support Engineer

4 weeks ago

Cape St George, Canada DevFinders Full time

Company Overview:

Our client, a fast-growing IT services company, is committed to delivering exceptional technical support to a diverse clientele across various sectors, including finance, healthcare, and education. Their mission is to provide tailored IT solutions that enhance operational efficiencies and drive innovation for their clients.

As the demand for remote work solutions surges, our client is poised for growth, and they are actively seeking an experienced 3rd Line Support Engineer to bolster their team. This position plays a pivotal role in their strategy to deliver top-tier IT services, helping clients navigate the complexities of modern technology.

The ideal candidate will possess a deep understanding of advanced IT support, demonstrating expertise in resolving intricate technical issues that can range from network connectivity problems to software malfunctions. By leveraging their skills, the 3rd Line Support Engineer will ensure that the clients' IT infrastructures are resilient and capable of supporting their business objectives. This role requires not only technical proficiency but also a commitment to excellent customer service, as you will be interacting directly with clients to understand their challenges and provide timely, effective solutions.

Position Summary:
The 3rd Line Support Engineer will play a critical role in providing high-level technical support, ensuring the stability and efficiency of clients' infrastructure. The ideal candidate will have a minimum of 3 years of experience in a 3rd line support role with robust knowledge of both Windows and Linux operating systems, as well as virtualization technology and cloud-based platforms.

Key Responsibilities:

  • Provide advanced technical support and troubleshooting for complex issues related to Windows and Linux operating systems.
  • Maintain and optimize cloud solutions, including Office 365, Redstor, and Barracuda infrastructure for both clients and in-house systems.
  • Oversee and document network schematics, ensuring that all network-related documentation is up-to-date and accurate.
  • Collaborate with clients to facilitate and implement infrastructure and cloud projects, ensuring successful execution and satisfaction.
  • Act as the second-in-command to the Department Head, contributing to the growth and development of the department.
  • Conduct research on new technologies and solutions that meet client needs and requirements, staying current with industry trends and advancements.
  • Ensure that redundant systems are tested regularly and remain functional, maintaining a trusted and reliable infrastructure.
  • Engage with clients directly, providing professional and courteous communication, both verbally and in writing.
  • Work flexibly, including evenings and weekends as necessary, to meet client support needs.

What We Offer:

  • Salary: R18000-R24000 per month depending on experience
  • 40 days leave per year
  • A dynamic and supportive work environment with a diverse team of professionals.
  • Full remote work

Remote Work Requirements:
As a remote employee, you should have access to a reliable internet connection, a suitable workspace, and your own device (laptop/PC). This is a full-time position, and you will be required to work UK hours 08:30 to 17:00. You should also be able to communicate effectively with team members through various virtual communication tools.

Requirements:

  • Minimum of 3 years of experience in a 3rd line support role.
  • Certification in Computer Science, Information Technology, or a similar field is an advantage.
  • Strong knowledge of Windows and Linux operating systems, virtualization technology, and cloud-based platforms.
  • Experience with a wide range of networking technologies, such as LAN, WAN, WLAN, VPN, and DNS.
  • Sound knowledge of networking concepts, including TCP/IP, DHCP, DNS, WAN, and FTTP/FTTC.
  • Demonstrated understanding of router, switch, and access point configurations and diagnostics.
  • Self-motivated with effective initiative and accountability to maintain the highest standards of support.
  • Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
  • Strong communication skills, both verbal and written, with the ability to interact with clients in a professional and courteous manner.
  • A willingness to work flexible hours, including weekends and evenings, to provide support to clients as needed.
  • Certifications such as MCSE, CCNA, or ITIL are highly desirable.
#J-18808-Ljbffr

  • Power Engineering Operators

    4 weeks ago

    Fort St. John, Canada Techmation Electric & Controls Ltd Full time

    Job Opportunity: Power Engineering Operators - 3rd & 4th ClassTechmation Electric & Controls Ltd. is seeking motivated and skilled individuals for the role of 3rd & 4th Class Power Engineering Operators. Candidates should possess a solid understanding of contemporary Occupational Health and Safety regulations and be well-versed in the industry standards that...

  • 3rd Cook

    1 month ago

    Fort St. John, Canada Atco Full time

    Who We Are: Like our country, ATCO Frontec is built on a Frontier Spirit of being agile, robust, ready to go to the most challenging places and push the boundaries. Do YOU have the Frontier Spirit? If the answer is yes, you should probably work with us. Description: ATCO Frontec is seeking a 3rd Cook to join our kitchen team at the Two Rivers Lodge near...

  • Power Engineering Operators

    4 weeks ago

    Fort St John, BC, Canada Techmation Electric & Controls Ltd Full time

    Job Opportunity: Power Engineering Operators - 3rd & 4th Class Techmation Electric & Controls is seeking dedicated and skilled Power Engineering Operators at the 3rd and 4th Class levels for an upcoming project. Candidates should possess a solid understanding of current Occupational Health and Safety regulations and be familiar with the industry standards...

  • Power Engineering Technician

    4 weeks ago

    St Anthony, NL, Canada Work Global Canada Inc. Full time

    Power Engineering Technician (3rd and 4th Class) Employer: Work Global Canada Inc. Job Type: Full Time, Permanent NOC: 92100 Vacancy: 2 Location: St. Anthony, Newfoundland and Labrador Key Responsibilities: Efficiently manage and uphold the company's refrigeration, steam, and ice systems while adhering to the Boiler & Pressure Vessel Act and...

  • Senior Systems Engineer

    3 days ago

    Cape St. George, Canada DevFinders Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Systems Engineer to join our team at DevFinders. As a key member of our technical team, you will play a critical role in ensuring the smooth operation of our cloud infrastructure and providing exceptional technical support to our clients.Key ResponsibilitiesTechnical Support: Provide...

  • Senior Systems Engineer

    3 days ago

    Cape St. George, Canada DevFinders Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Systems Engineer to join our team at DevFinders. As a key member of our technical team, you will play a critical role in ensuring the smooth operation of our cloud infrastructure and providing exceptional technical support to our clients.Key ResponsibilitiesTechnical Support: Provide...

  • 2nd/3rd or 4th Year Apprentice Power Line Maintainer

    3 months ago

    St. Thomas, Canada The MEARIE Group Full time

    **2**nd**/3**rd** or 4**th** Year Apprentice** **Power Line Maintainer** **St. Thomas, Ontario** **(Internal/External Posting)** **Entegrus Powerlines** operates and maintains electricity distribution systems for over 60,000 customers in Southwestern Ontario. We are committed to operating with local values in mind, while delivering safe, reliable, and...

  • IT Helpdesk

    2 days ago

    Cape St. George, Canada DevFinders Full time

    As an IT & Network Specialist, you will be responsible for designing, implementing, maintaining, and optimizing an organization's computer networks and information technology systems. You possess a deep understanding of networking concepts, hardware, software, and security protocols. Key responsibilities include troubleshooting network issues, ensuring data...

  • IT and Network Specialist

    4 days ago

    Cape St. George, Canada DevFinders Full time

    As an IT & Network Specialist, you will be responsible for designing, implementing, maintaining, and optimizing an organization's computer networks and information technology systems. You possess a deep understanding of networking concepts, hardware, software, and security protocols. Key responsibilities include troubleshooting network issues, ensuring data...

  • 3rd or 2nd Class Power Engineer

    3 months ago

    Fort St. John, Canada Roska DBO Inc. Full time

    A major oil and gas company is looking for an experienced 3rd or 2nd Class Power Engineer / Gas Plant Operator out of the Fort St John area on a 7/7 rotation. The plant process includesifpexol refrigeration,sulphinol sweetening,acid gas injection,condensate stabilization,gas driven power generation, andcompression and generation driven by 3600 cat engines....

  • 3rd or 2nd Class Power Engineer

    3 months ago

    Fort St. John, Canada Roska DBO Inc. Full time

    A major oil and gas company is looking for an experienced 3rd or 2nd Class Power Engineer / Gas Plant Operator out of the Fort St John area on a 7/7 rotation. The plant process includesifpexol refrigeration,sulphinol sweetening,acid gas injection,condensate stabilization,gas driven power generation, andcompression and generation driven by 3600 cat engines....

  • IT and Network Specialist

    3 days ago

    Cape St. George, Canada DevFinders Full time

    Job DescriptionJob Title: IT and Network SpecialistJob Summary:DevFinders is seeking a highly skilled IT and Network Specialist to join our team. As an IT and Network Specialist, you will be responsible for designing, implementing, maintaining, and optimizing an organization's computer networks and information technology systems.Key Responsibilities:Network...

  • IT and Network Specialist

    3 days ago

    Cape St. George, Canada DevFinders Full time

    Job DescriptionJob Title: IT and Network SpecialistJob Summary:DevFinders is seeking a highly skilled IT and Network Specialist to join our team. As an IT and Network Specialist, you will be responsible for designing, implementing, maintaining, and optimizing an organization's computer networks and information technology systems.Key Responsibilities:Network...

  • 3rd or 2nd Class Power Engineer

    3 months ago

    Fort St. John, Canada Roska DBO Full time

    A major oil and gas company is looking for an experienced 3rd or 2nd Class Power Engineer / Gas Plant Operator out of the Fort St John area on a 7/7 rotation. The plant process includesifpexol refrigeration, sulphinol sweetening, acid gas injection, condensate stabilization, gas driven power generation, and compression and generation driven by 3600 cat...

  • 3rd or 2nd Class Power Engineer

    3 months ago

    Fort St. John, Canada Roska DBO Full time

    A major oil and gas company is looking for an experienced 3rd or 2nd Class Power Engineer / Gas Plant Operator out of the Fort St John area on a 7/7 rotation. The plant process includesifpexol refrigeration, sulphinol sweetening, acid gas injection, condensate stabilization, gas driven power generation, and compression and generation driven by 3600 cat...

  • Technical Support Engineer

    3 months ago

    Cape Breton Highlands National Park, Canada KBM RESOURCING LTD Full time

    Are you an experienced support engineer who is looking for a new and rewarding opportunity. One of KBM’s long standing clients are looking for a Technical Support Engineer to come join them on a full-time, permanent basis. You will have the opportunity to join a rewarding organisation who have their employees at the heart of everything they do. We are...

  • Technical Support Engineer

    3 months ago

    Cape Breton Highlands National Park, Canada KBM RESOURCING LTD Full time

    Are you an experienced support engineer who is looking for a new and rewarding opportunity. One of KBM’s long standing clients are looking for a Technical Support Engineer to come join them on a full-time, permanent basis. You will have the opportunity to join a rewarding organisation who have their employees at the heart of everything they do. We are...

  • 3rd or 2nd Class Power Engineer

    3 months ago

    Fort St. John, Canada Roska DBO Full time

    A major oil and gas company is looking for an experienced 3rd or 2nd Class Power Engineer / Gas Plant Operator out of the Fort St John area on a 7/7 rotation. The plant process includes ifpexol refrigeration, sulphinol sweetening, acid gas injection, condensate stabilization, gas driven power generation, and compression and generation driven by 3600...

  • Technical Support Engineer

    1 month ago

    Cape Breton Highlands National Park, Nova Scotia, CA KBM RESOURCING LTD Full time

    Are you an experienced support engineer who is looking for a new and rewarding opportunity. One of KBM’s long standing clients are looking for a Technical Support Engineer to come join them on a full-time, permanent basis. You will have the opportunity to join a rewarding organisation who have their employees at the heart of everything they do. We are...

  • Engineering Support Specialist

    4 weeks ago

    St. Albert, Alberta, Canada Government of Alberta Full time

    Key Responsibilities The Government of Alberta is seeking an Engineering Support Specialist to contribute to the Alberta First Responders Radio Communications System (AFRRCS), a vital two-way voice communication network designed for public safety. This system enhances the safety of first responders and the general public by ensuring seamless communication...