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IT and Network Specialist
2 months ago
Job Title: IT and Network Specialist
Job Summary:
DevFinders is seeking a highly skilled IT and Network Specialist to join our team. As an IT and Network Specialist, you will be responsible for designing, implementing, maintaining, and optimizing an organization's computer networks and information technology systems.
Key Responsibilities:
- Network Design and Implementation: Design and implement network infrastructures for medium to large-scale organizations, ensuring seamless communication, data transfer, and overall efficiency.
- Technical Support and Troubleshooting: Provide advanced technical support and troubleshooting for complex issues related to Windows and Linux operating systems, ensuring prompt resolution and minimal downtime.
- Cloud Solutions and Infrastructure: Maintain and optimize cloud solutions, including Office 365, Redstor, and Barracuda infrastructure for both clients and in-house systems, ensuring scalability and reliability.
- Network Documentation and Schematics: Oversee and document network schematics, ensuring that all network-related documentation is up-to-date and accurate, facilitating efficient network management and troubleshooting.
- Client Collaboration and Project Execution: Collaborate with clients to facilitate and implement infrastructure and cloud projects, ensuring successful execution and satisfaction.
- Departmental Support and Growth: Act as the second-in-command to the Department Head, contributing to the growth and development of the department, driving innovation and excellence.
- Research and Development: Conduct research on new technologies and solutions that meet client needs and requirements, staying current with industry trends and advancements.
- Infrastructure Maintenance and Testing: Ensure that redundant systems are tested regularly and remain functional, maintaining a trusted and reliable infrastructure.
- Client Communication and Support: Engage with clients directly, providing professional and courteous communication, both verbally and in writing, ensuring exceptional client satisfaction.
- Flexibility and Availability: Work flexibly, including evenings and weekends as necessary, to meet client support needs, demonstrating a commitment to delivering exceptional service.
On Offer:
- Salary: R R25000 per month depending on experience
- Leave and Benefits: 40 days leave per year, a dynamic and supportive work environment with a diverse team of professionals, and full remote work.
Remote Work Requirements:
As a remote employee, you should have access to a reliable internet connection, a suitable workspace, and your own device (laptop/PC). You will be required to work UK hours 08:30 – 17:00 and communicate effectively with team members through various virtual communication tools.
Minimum Requirements:
- Minimum of 3 years of experience in a 3rd line support role.
- Certification in Computer Science, Information Technology, or a similar field is an advantage.
- Strong knowledge of Windows and Linux operating systems, virtualization technology, and cloud-based platforms.
- Previous experience designing and configuring network infrastructures for medium to large-scale organizations.
- Previous experience with server products from manufacturers like Dell, HP, or Lenovo.
- Experience with a wide range of networking technologies, such as LAN, WAN, WLAN, VPN, and DNS.
- Sound knowledge of networking concepts, including TCP/IP, DHCP, DNS, WAN, and FTTP/FTTC.
- Demonstrated understanding of router, switch, and access point configurations and diagnostics.
- Self-motivated with effective initiative and accountability to maintain the highest standards of support.
- Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
- Strong communication skills, both verbal and written, with the ability to interact with clients in a professional and courteous manner.
- A willingness to work flexible hours, including weekends and evenings, to provide support to clients as needed.
- Certifications such as MCSE, CCNA, or ITIL are highly desirable.
