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Hospitality & Engagement Harm Reduction Specialist

3 months ago

Markham, Canada Evergreentreatment Full time

Job Title: Hospitality & Engagement Harm Reduction Specialist

Company: Evergreen Treatment Services - REACH

Location: Belltown office, Downtown Seattle, WA

Hours: 8:30-4:30 M-F

This is a non-exempt full-time role

The annual salary: $79,000 to $81,000

ETS strives to achieve pay equity and transparency as part of our goal to create an equitable workplace.

Working at Evergreen Treatment Services makes a big difference in our community

  • ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
  • Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
  • Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members.

REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach, relationship, healing interventions, and systems advocacy for people who use drugs. REACH provides outreach-based care coordination, multidisciplinary clinical services, and supports to access and maintain housing.

This dynamic position plays an important role in helping ETS accomplish our mission

Job Summary:

The REACH Hospitality & Engagement Harm Reduction Specialist will support our Integrated Care Milieu Team by providing focused and compassionate overdose response and fatality prevention by building deeper relationships with people who are actively using drugs in and around our drop-in spaces and intentionally integrating harm reduction best practices into our milieu work.

What you contribute to this role – Responsibilities:

Client Engagement & Milieu Management:

  • Build trusting relationships with clients who are living outside and using drugs in the immediate vicinity of the REACH office, emphasizing harm reduction practices.
  • Maintain up-to-date knowledge of community resources and provide information and referral services to clients and staff as needed in the milieu.
  • Orient new clients to the milieu, including client rights and responsibilities.
  • Help orient new staff to the milieu and support all REACH staff in utilizing trauma-informed harm reduction best practices.
  • Collaborate with Care Managers to set up self-care and crisis intervention plans for all REACH clients.
  • Maintain order in the office by staffing the front desk and checking clients into AGENCY.
  • Facilitate flow of clients through the REACH milieu space.
  • Help coordinate and facilitate support groups, client and staff trainings, outings, special events, and other group activities.

Overdose Prevention & Crisis Response:

  • Educate clients on safer drug use practices, overdose prevention, and accessing harm reduction resources.
  • Act as milieu-sited liaison to the REACH Drug User Health Team, including providing support and coordination of site-based drug checking services.
  • Act as the milieu point person for responding to overdoses and behavioral health crises that occur in and around the REACH office.

Documentation and Administrative Tasks:

  • Document all relevant client and community interactions in AGENCY according to program requirements.
  • Attend REACH Program staff meetings and other required meetings.

What you bring to this role – Qualifications:

  • High school diploma or equivalent required. Undergraduate degree preferred.
  • Minimum of three years of direct client service experience in mission-driven programs serving the unhoused community.
  • Knowledge of local resources, community services, harm reduction, and overdose prevention principles.
  • Strong interpersonal and written/verbal communications skills.

Physical Conditions and Requirements:

  • The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions.
  • The employee must occasionally lift and/or move up to 30 pounds.

Inclusivity and Reasonable Accommodation:

Evergreen Treatment Services is an Equal Opportunity Employer.

Check Out ETS’ Excellent Benefits - Part of Your Total Rewards Package in this Role

  • Medical and Dental benefits.
  • 403b Retirement Plan with employer match starting at 2% at 1 year.
  • Employee Assistance Program (EAP).
  • Vacation (starting at 2 weeks/year at 6 months).

Explore Working at ETS and Apply for This Position

To apply for this position, click here. ETS HR staff will respond to your application soon.

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