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Manager, Infrastructure Services

1 month ago

Burnaby, Canada E-Comm 911 Full time

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at www.ecomm911.ca

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the

many communities that we proudly serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are looking for a highly skilled and experienced Manager, Infrastructure Services to join our growing team. With a commitment to innovation and excellence, you will lead the teams responsible for the 24x7x365 health of our critical systems and infrastructure.

Reporting to the Director of Information Management & Information Technology, you will be primarily responsible for overseeing the day-to-day operations, support and maintenance of our organization's IT infrastructure. You will lead a team of skilled professionals to ensure the reliability and scalability of our enterprise wide database, on-prem server, storage, and network infrastructure, as well as developing, implementing and maintaining consistent support processes and related quality assurance standards and reporting. The ideal candidate will have a strong background in IT infrastructure management, a passion for technology, and the ability to make technical recommendations and decisions based on recent and relevant infrastructure experience.

You are known as an established supportive and collaborative leader with the ability to build, mentor, coach and lead a team of IT professionals.

Key responsibilities in this role include:

Promoting and managing the development, implementation and maintenance of consistent Information Technology Infrastructure Library (ITIL) processes in the Infrastructure Services area

Leading the maintenance, troubleshooting and support of technology infrastructure

Implementing and maintaining a security plan in support of defined security parameters from our in-house Security Team related to all systems, infrastructure hardware and software, outsourced infrastructure services and associated information

Managing technology infrastructure quality assurance, service and security standards, and reporting aligned with internal and external client standards and agreements

Providing leadership oversight to a team of unionized and non-unionized Infrastructure Services employees

Developing and maintaining effective working relationships with contractors, vendors and senior staff in other departments; consulting and negotiating service level and maintenance agreements with internal and external clients and external service providers to ensure service standards and agreements are delivered and fulfilled

Recommending and managing section Operating Budgets; monitoring and reviewing expenditures related to infrastructure services, operations and maintenance, and conducting ongoing resource and cost-benefit analyses.

WHAT YOU BRING:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering or a related field
  • Minimum of 5 years of experience in IT infrastructure management, with at least 2 years in a leadership/management role, large enterprise environment
  • Strong recent and relevant technical expertise in network infrastructure, server administration, virtualization, cloud computing
  • Proficiency in ITIL framework and best practices for IT service management
  • Proven leadership abilities, including team building, coaching, conflict resolution, and decision-making
  • Ability to establish and maintain effective working relationships and strategic partnerships with internal and external stakeholders and vendors and to represent the department in various meetings, working groups and committees
  • Extensive experience working closely with cross function teams (Dev, Security & Support)
  • ITIL Foundation v3 or later accreditation is preferred

SECURITY REQUIREMENTS:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

WHAT WE OFFER:

  • Meaningful work - work with a sense of purpose, supporting the public and first-responders
  • Competitive salary - with the opportunity for increases
  • Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
  • 100% paid extended health and dental benefits
  • Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan
  • Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

JOB DETAILS:

  • Number of positions: 1
  • Job status: Regular Full-Time
  • Hours of work: Monday to Friday, 40 hours per week
  • Wage/Salary: up to $140,000 depending on experience
  • Employee Group: Exempt

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email talent@ecomm911.ca

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