Hospitality Agent
5 months ago
Your mission on the boat
Under the responsibility of the Hospitality Supervisor, the Hospitality Agent is responsible for welcoming and taking care of the customer according to high-end customer service requirements.
The upcoming challenges of the Hospitality Agent
- Greet the customer at his arrival onsite;
- Take care of the customer and clearly explain instructions and rules;
- Provide the customer with valuable insights to insure a successful experience at Bota Bota;
- Manage customers check-in and check-out;
- Be responsive to customers questions or concerns and ensure their satisfaction in a professional and courteous manner;
- Promote the offered services and packages available;
- Makes sure is workstation is clean.
Why hop on board?
- Exceptional place of work: Bota Bota, spa-sur-l’eau is in the heart of the Old Port of Montreal;
- Be part of a growing company that offers multiple opportunities for change;
- Work schedule: full time 30-40h / week, available on Friday, Saturday and Sunday;
- Competitive salary and benefits;
- Free access to the spa;
- Employee discounts on all massages, treatments, products and gift cards;
- Employee discounts at the spa’s restaurant '' La Traversée '';
- Various discounts as an employee of a partner of the Old Port of Montreal.
Want to know more about our crew apply today
The competencies we are looking for:
- Attention to detail and ability to multitask efficiently in a short time;
- Enthusiastic and master customer service skills;
- Love to work with the public and favors a friendly and professional approach;
- Autonomous and resourceful;
- Rigorous punctuality;
- Excellent team spirit;
- Exercise discretion and show respect for confidentiality.
The skills we are looking for:
- Required 2-3 years of experience in customer service;
- Studies in the tourism field, an asset;
- Bilingual in French and English, both oral and written.
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