Branch Manager

4 days ago

Calgary, Canada Fuze HR Solutions Full time

Come join an international luxury brand retailor that is at the ultimate top of its league, we’re seeking experienced high-end retail Store Managers in Calgary, Alberta. If retail management is your passion, you are driven for premium client care experiences and are a top achiever, metrics driven and at the top of your league, this is the dream employer

Responsibilities:

People development, management, and team building:

  • Elevate and hire top talent to ensure a successful team and create a best-in-class service and success by developing and motivating a performance driven sale team.
  • Consistently coach and encourage employee learning with continuous product training, objectives, and the effective management
  • enthusiastically train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
  • Provide strategies and opportunities for succession goal planning by conducting monthly one-on-one’s with staff and leadership team and creating individual development plans for their continued growth.
  • Demonstrate superior communication and customer service skills by communicating successes, opportunities, and solutions to drive employee engagement
  • Participate in country-wide management meetings, conferences and seminars
  • Promote and Maintain high level of business acumen, best practices and promote company values

Store Operations

  • Fully grasp and maintain all daily operational procedures and ensure the successful operation of the store in all areas.
  • Identify improvements and new ways to execute efficiencies and best practices.
  • Excellent mastery of scheduling according to store budget, sales trends, & special events and trending items to maximize every opportunity.
  • Ensure the team successfully reaches sales goals and metrics: Sales, Conversion, presence, Turnover etc..
  • Ensure compliance with company Health and Safety measures across the store and employees

Planning and Merchandising

  • Oversee the Visual Merchandising team and ensure the merchandising directives are efficiently carried out as per HQ
  • Deliver on punctual planning and execution of merchandise launches.
  • Communicate qualitative and quantitative statistics and feedback to the District Manager, VM Manager on products & visual merchandising to drive results
  • Effective management of product inventory from Back of House to floor

Qualifications

  • Minimum of 3 years' experience or more in a luxury/ high-end retail leadership role with a focus in retail operations, budgeting, planning, customer service, sales and people leadership and management, with acute understanding of financials and reporting.
  • Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
  • Proficient in Microsoft Office products and retail business systems
  • Self-motivated to build, grow, lead and manage high-performing teams, with strong coaching and mentoring abilities
  • Ability to work weekends, evenings and holidays as needed.
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