Bilingual Coordinator
1 month ago
We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year.
Duties and Responsibilities
Primary Responsibilities
- Answer high volume of incoming emails and calls proactively in order to ensure that customers, partners and vendors inquiries are effectively resolved
- Answer all Partner requests r eceived and coordinate/dispatch the services accordingly.
- Daily use of Salesforce to place all request
- Ensure that all invoices are submitted by the dates established
- Follow through on requests to ensure work has been completed.
- Ensure request for repairs are billed to Partners in a timely and accurate manner.
- Ensure effective client communication and immediate response to client concerns.
- Ensure internal and external customer satisfaction.
- Provide support to team and act as a point of contact.
- Generate reports as per manager’s request.
- Responsible for collections in assigned territory
- Meet Accounting department month end deadlines by having all costs/revenue entered in system .
Additional Responsibilities
- Perform all daily functions in alignment with company mission, vision, and values
- Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners
- Adhere to all company policies, procedures, and labour laws
- Actively participate in and contribute during meetings, sessions, or company projects
- Protect company assets from damage and misuse
- Perform other related duties as may be required from time to time
Job Requirements/Expectations
- Requires general understanding of business processes plus basic accounting knowledge.
- Problem analysis and problem solving skills
- Must have accurate data entry skills & superior knowledge of Word/Excel.
- Ability to work effectively with Accounting Packages.
- Excellent customer service abilities.
Skills
- Effective planning, organizing and time management skills.
- Spanish is an asset
- Detailed oriented. Ability to work with minimal supervision under tight deadlines.
- Attention to detail and accuracy
- Strong verbal and written communication skills
- Problem analysis and strong problem solving abilities.
- Initiative and confidentiality
- Ability to multitask and prioritize in a fast paced environment
- Information gathering and information monitoring skills
- Basic mathematical skills
- Knowledge of basic accounting
- 2 + years PC experience including spreadsheets and MS Office
- Excellent interpersonal skills
- Knowledge of basic accounting
- Self-motivated.
Education and Experience
- Post-secondary education preferably and 2 + years’ experience in an administrative role.
- Minimum 2 + years’ experience in customer service/office administration related field.
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