Bilingual Coordinator

1 month ago


Brampton, Canada United Services Group Full time

We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year.

Duties and Responsibilities

Primary Responsibilities

  • Answer high volume of incoming emails and calls proactively in order to ensure that customers, partners and vendors inquiries are effectively resolved
  • Answer all Partner requests r eceived and coordinate/dispatch the services accordingly.
  • Daily use of Salesforce to place all request
  • Ensure that all invoices are submitted by the dates established
  • Follow through on requests to ensure work has been completed.
  • Ensure request for repairs are billed to Partners in a timely and accurate manner.
  • Ensure effective client communication and immediate response to client concerns.
  • Ensure internal and external customer satisfaction.
  • Provide support to team and act as a point of contact.
  • Generate reports as per manager’s request.
  • Responsible for collections in assigned territory
  • Meet Accounting department month end deadlines by having all costs/revenue entered in system .

Additional Responsibilities

  • Perform all daily functions in alignment with company mission, vision, and values
  • Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners
  • Adhere to all company policies, procedures, and labour laws
  • Actively participate in and contribute during meetings, sessions, or company projects
  • Protect company assets from damage and misuse
  • Perform other related duties as may be required from time to time

Job Requirements/Expectations

  • Requires general understanding of business processes plus basic accounting knowledge.
  • Problem analysis and problem solving skills
  • Must have accurate data entry skills & superior knowledge of Word/Excel.
  • Ability to work effectively with Accounting Packages.
  • Excellent customer service abilities.

Skills

  • Effective planning, organizing and time management skills.
  • Spanish is an asset
  • Detailed oriented. Ability to work with minimal supervision under tight deadlines.
  • Attention to detail and accuracy
  • Strong verbal and written communication skills
  • Problem analysis and strong problem solving abilities.
  • Initiative and confidentiality
  • Ability to multitask and prioritize in a fast paced environment
  • Information gathering and information monitoring skills
  • Basic mathematical skills
  • Knowledge of basic accounting
  • 2 + years PC experience including spreadsheets and MS Office
  • Excellent interpersonal skills
  • Knowledge of basic accounting
  • Self-motivated.

Education and Experience

  • Post-secondary education preferably and 2 + years’ experience in an administrative role.
  • Minimum 2 + years’ experience in customer service/office administration related field.
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