Director/ Infrastructure

2 weeks ago

Old Toronto, Canada Trent University Full time

Trent University is actively committed to creating a diverse and inclusive campus community and encourages applications from all qualified candidates. Trent University offers accommodation for applicants with disabilities in its recruitment processes. If you require accommodation during the recruitment process or require an accessible version of a document/publication, please contact Human Resources.

JOB PURPOSE:

The Director of Infrastructure and Operations at Trent University is a senior leadership position within the Information Technology department. This role is responsible for overseeing the design, implementation, and management of the university's IT infrastructure to ensure its reliability, security, and performance. The Director will lead a team of IT professionals, manage infrastructure projects, and collaborate with various university departments to support their technology needs.

KEY ACTIVITIES:

  • Develop and implement IT infrastructure strategy aligned with Trent University's goals and industry best practices for long-term sustainability and security.
  • Lead infrastructure projects, including data center upgrades and network expansion, ensuring smooth operation and alignment with IT goals.
  • Apply change control and project management methodologies to major projects, including information security and client services.
  • Implement and maintain security measures to protect the university's infrastructure from internal and external threats, compliant with industry standards.
  • Develop disaster recovery and business continuity plans to minimize disruption during emergencies.
  • Implement cloud strategy, selecting providers and optimizing cost management while ensuring security.
  • Manage virtualization infrastructure to support academic research and administrative operations efficiently.
  • Oversee IAM systems for secure access control and develop policies for user provisioning and data security.
  • Ensure compliance with regulations and data protection laws, collaborating with the information security team.
  • Manage voice and data networks for reliable communication services, adopting advanced technologies.
  • Provide leadership to ensure information sharing and integration of university computing systems.
  • Develop policies, standards, and controls for operational efficiency, compliance, and risk mitigation.
  • Address functional challenges impacting the university community and develop relationships with stakeholders.
  • Act as the university’s representative to regional and national agencies and organizations.
  • Oversees and ensures that all human resource practices and processes are complied with and develops leadership strength in functional areas by coaching reporting leaders and staff in the development of critical competencies and by modelling valued leadership behaviours.
  • Provides career planning advice to staff and creates development plans to help staff achieve their career goals including assigning work which leverages their skills and capabilities and provides them with opportunities for learning.
  • Directs the preparation, control, and administration of budgets for reporting areas and approves major expenditures.
  • Maintain professional designations and stay updated on current IT techniques.

EDUCATION REQUIRED:

  • Master’s degree required.
  • Honours Bachelor’s Degree in Business Administration, Engineering, Computer Science, or related area from a recognized University with Canadian accreditation.

EXPERIENCE/QUALIFICATIONS REQUIRED:

  • Over eight (8) years of progressive IT leadership experience in higher education or similar complex organizations.
  • Proven expertise in aligning IT infrastructure strategies with organizational goals and industry standards.
  • Successful track record in leading infrastructure projects, including data center upgrades, network expansion, and cloud migrations.
  • Strong background in cybersecurity, disaster recovery planning, virtualization, and telecommunications management.
  • Effective engagement with diverse stakeholders, including university leadership, faculty, staff, and vendors.
  • Excellent communication skills for conveying technical concepts and strategic alignment.
  • Strategic thinking to align technology initiatives with institutional goals and anticipate future needs.
  • Adaptability to evolving technological landscapes and changing priorities.
  • Strong analytical and problem-solving skills, along with demonstrated leadership in team development.
  • Efficient management of IT budgets and resources, with desirable certifications like CISSP, PMP, or ITIL.
  • Some Equity, Diversity, and Inclusion training or background may be advantageous.

Technical:

  • Proficiency in identity and access management, compliance, and negotiating service-level agreements.
  • Strong background in cybersecurity, disaster recovery planning, virtualization, and telecommunications management.
  • Effective stakeholder engagement with university leadership, faculty, staff, and vendors, ensuring adherence to university standards.
  • Advanced analytical and problem-solving abilities, demonstrated in team development, budget management, and fiscal responsibility.
  • Desirable certifications like CISSP, PMP, or ITIL, and awareness of market trends in enterprise applications and emerging technologies.
  • Recognition of the importance of continuous learning and commitment to professional development, including principles of Equity, Diversity, and Inclusion.

Competency:

  • Customer Service: Leads customer-centric IT strategies, excels in stakeholder engagement and communication, exceeds service benchmarks, minimizes disruptions, and fosters innovation.
  • Collaboration: Improves communication, shares credit, monitors and enhances team effectiveness, influences team strategy positively, and demonstrates commitment under challenging situations.
  • Communicating for Results: Engages with leaders, seeks consensus, debates opinions, resolves conflicts, explains complex situations, and solicits expert perspectives for decision-making.
  • Problem-Solving: Anticipates risks, forecasts trends, defines innovative solutions, and gains senior leadership approval for critical issues.
  • Leading Self: Manages emotions, reflects on setbacks, seeks feedback, adapts to change, and positively influences others.
  • Leading Others: Supports learning and development, mentors talent, ensures equitable opportunities, fosters diversity, and promotes effective conflict resolution.
  • Leading the Organization: Understands technology trends, champions alliances, provides support for strategic direction, and fosters a culture of continuous transformation.
  • Strategic Technology Planning: Develop plans aligning with organizational needs, incorporating emerging technologies and economic viability.
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