Head of Engineering

2 weeks ago

Eastern Ontario, Canada Benbria Full time
Benbria's mission is to help organizations be loved by their customers and employees alike. Benbria helps brands build meaningful relationships with customers and employees by collecting valuable insights, engaging in real-time, automating action, analyzing experiences and closing the loop on feedback.

Benbria is a leader in Real-Time Experience Management (RTXM) technology, helping the world's most customer-centric brands deliver a superior experience that goes above and beyond their competitors.

Using a variety of channels of engagement, the Loop Experience Platform enables brands to capture feedback and insights related to their experiences. This includes measuring loyalty, satisfaction and effort, real-time engagement, resolution, root cause analysis, upselling, motivating frontline employees, and reducing customer churn.

With over 10 years of experience in over 20 countries and a network of partners, Benbria offers both global reach and local expertise across a variety of industries.

Benbria is seeking a Head of Engineering in Kanata, Ontario to lead an onsite engineering team, develop enterprise software, manage infrastructure and work alongside other product stakeholders including product managers and product owners as part of a product-led organization.

Roles and Responsibilities

Software Development & Architecture (60%)
  • Oversee both back-end and front-end development leveraging the latest technologies.
  • Actively contribute to the codebase in a material way as it relates to core domains.
  • Establish and maintain Tactical Domain-Driven Development (DDD) guidelines.
  • Develop and maintain a Context Map in support of an architecture-first culture and DDD.
  • Drive key technology decisions related to languages, frameworks and architecture.
DevOps (20%)
  • Manage a Kubernetes cluster hosted in Amazon Web Services (AWS).
  • Manage build pipelines in support of continuous integration and deployment (CI/CD).
  • Manage infrastructure expenses and optimize regularly for cost containment.
  • Ensure that all environments are effectively separated and maintained.
Management (20%)
  • Manage the engineering team and related engineering budget.
  • Drive the QA process including automated testing to ensure a high degree of quality.
  • Hire engineers, coordinate their training and provide career development opportunities.
  • Establish and report back on engineering metrics related velocity, quality and uptime.
  • Design and align engineering Objectives and Key Results (OKRs) on a quarterly basis.
  • Actively promote Benbria’s culture in terms of its value skills and behaviors.
Skills
  • Ability to work effectively within a product-led organization.
  • Ability to work under pressure and still deliver desired good results within tight deadlines.
  • Ability to solve complex problems and keep things simple.
  • Ability to work effectively as part of a team with the same common goal.
  • A practical understanding of Domain-Driven Development (DDD) or willingness to learn.
  • Excellent project management and time management skills.
  • Excellent communication skills both written and verbal.
  • Experience with application frameworks such as NestJS.
  • Experience with javascript technologies and frameworks such as Angular and React.
  • Experience with distributed systems including microservices architectures.
  • Exposure to NoSQL databases such as MongoDB.
  • Exposure to cross-platform mobile technologies such as React Native.
  • Excellent understanding of agile methodologies including Scrum.
  • Excellent leadership skills with the ability to motivate and inspire team members.
Qualifications
  • A minimum of 10 years of relevant work experience in a hands-on engineering capacity.
  • A proven track record in designing, developing and deploying practical systems.
  • Extensive experience with cloud technologies and cloud-native applications.
  • Hands-on experience in back-end and front-end development.
  • BSc/MSc in Software, Computer or Electrical Engineering or Computer Science.
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