Claims Representative II, Property

3 weeks ago Be among the first 25 applicants

Company: CGIC

Department: Claims

Employment Type: Regular Full Time

Work Model: Hybrid

Language: This role operates in English.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As a Field Claims Representative II, Property you will be responsible for the investigation, negotiation and resolution of intermediate property, farm and commercial claims. In this role, you will have the opportunity to grow your expertise in more complex claims and policies while also delivering exceptional support to our clients over the phone and in person. Your daily interactions with clients and support of client-centric innovative solutions will be impactful to contributing to our client service culture.

How You Will Create Impact

• Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve intermediate property, farm and commercial claims.
• Evaluating damage and preparing estimates on property losses, including attending the scene of the loss.
• Collaborating with vendors and government officials to facilitate settlement of the loss.
• Coaching, training, and providing technical support to the claims team.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
  
  

• You are committed to continuous improvement, to grow our business of the future and exceed client expectations.
• You execute critical thinking skills to identify problems and are accountable to finding proactive solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support your peers.
  
  

• You have 3+ years of property claims experience or related industry experience.
• You have or are open to work towards Chartered Insurance Professional (CIP) designation.
• You have a passion for assessing and solving customer centric problems and are skilled in priority management.
• Having knowledge of construction, estimating and estimating systems is an asset.
  
  

• You will travel regularly.
• You have a valid driver’s license, vehicle and clear driving record.
• You will be responsible for on-call rotational coverage.
• This role involves direct contact with clients and/or service providers in their environment.
• Extended work hours, including evenings and weekends, will be required during peak periods and major events.
• Potential exposure to health and safety hazards including chemicals, noise, dust and debris.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
  
  

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance and Sales

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