Counter Sales Representative

6 days ago

Ottawa, Canada Ceridian HCM, Inc. Full time

8 Milner Ave, Toronto, ON M1S 3P8, Canada Req #96

Wednesday, June 26, 2024

Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team.

Under the direction of the Branch Manager, the incumbent is responsible for taking care of customer demands (i.e., product information, quotation request, order entry, and customer returns) from beginning to end; received directly or indirectly from the customer or via the Outside Sales Representative. Individuals will interact directly with customers providing excellent customer service while interpreting customer requests and handling requests accordingly.

  • Customer returns
  • Order Entry
  • Contacting vendors for pricing, stock checks, RMAs
  • Order Picking
  • Accurately enter customer requests for quote/orders/customer returns into IMS’s ERP system as requested by customer and management;
  • Providing accurate information to customers and troubleshoot when required;
  • Providing customers with a positive experience delivering the best possible service with complete solution alternatives that includes involving peers and specialists to meet customer expectations;
  • Working cooperatively with Inside Sales peers and with other individuals and departments within the Company;
  • Developing relationships with vendors that will create favourable business conditions (greater margin and accurate delivery dates) for Independent Mechanical Supply;
  • Developing relationships with customers that positions Independent Mechanical Supply as their first choice for purchasing material;
  • Coordinating customer returns with the customer and our vendors to minimize the negative impact to the customer and vendor while maximizing profitably for Independent Mechanical Supply;
  • Working with other departments (Heating/Project Quotations/Order Desk/Warehouse) to ensure customers’ orders/quotes are timely completed to our best ability and accuracy;
  • Participate and support all Inside Sales promotions;
  • Following up on customer orders and helping to maintain and update the “Open Order Report”
  • Maintaining a professional, respectful and collaborative attitude towards customers and co-workers
  • Participate in educational opportunities within the requirements of the position
  • Complete all assigned duties from the “Daily Counter Checklist”
Secondary/Less Frequent Responsibilities:
  • Accurately and efficient detailing and receiving of inbound material, re-stocking, and putting away of material
  • Stock Put Away (Counter Returns/Received Counter Po’s)
  • Loading and unloading delivery and courier vehicles (as required)
  • Work with the supervisor team to ensure great communications, collaboration, and smooth responsibility hand-offs from one functional group to the other, (i.e., shipping, receiving, and counter Sales.
  • Use of a forklift when required
  • Pipe fabrication such as cutting, threading, and/or grooving
  • Pick outgoing orders in an accurate and timely manner
  • Identify inventory discrepancies and facilitate investigation
  • Assist Warehouse with other tasks when required
  • Work closely with members of the Outside Sales Team
  • Accurately and efficient detailing and receiving of inbound material, re-stocking, and putting away of material
  • Stock Put Away (Counter Returns/Received Counter Po’s)
  • Loading and unloading delivery and courier vehicles (as required)
  • Work with the supervisor team to ensure great communications, collaboration, and smooth responsibility hand-offs from one functional group to the other, (i.e., shipping, receiving, and counter Sales.
  • Use of a forklift when required
  • Pipe fabrication such as cutting, threading, and/or grooving
  • Pick outgoing orders in an accurate and timely manner
  • Identify inventory discrepancies and facilitate investigation
  • Assist Warehouse with other tasks when required
  • Work closely with members of the Outside Sales Team
Other
  • Other duties as assigned
  • Other duties as assigned
Mandatory Requirements
  • Years of Industry Experience (plumbing and heating product knowledge): 2+
  • Education:High School diploma
  • Able to enter orders on the computer proficiently
  • Able to communicate with customers professionally and effectively both in writing and verbally
  • Excellent customer service skills
  • Ability to manage multiple priorities in a deadline driven fast paced environment
  • Able to be highly organized, efficient, and to pay attention to detail
  • Ability to work one half Saturday a month

Nice to Have

  • Basic Excel, AS400 experience
IMS is a mid-sized company with a small-company feel. We’re professional, but relaxed, and strive to maintain an open work environment with an accessible senior leadership team. We also value giving our people opportunities to advance. If you’re interested in learning and growing, this is the place for you. Independent Mechanical Supply is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process. #J-18808-Ljbffr

  • Counter/inside Sales Representative

    2 weeks ago

    Ottawa, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for a **Counter/ Inside Sales Representative **to join our branch in **Ottawa.** **Scope of the Position** The Inside Sales/Counter Representative is responsible for looking after all customers coming into the facility to place/ pick up an order, incoming customer calls, handling customer orders, and communicating...

  • Counter/inside Sales Representative

    4 weeks ago

    Ottawa, Canada Robertson Electric Wholesale Full time

    **Scope of the Position** The Inside Sales/Counter Representative is responsible for looking after all customers coming into the facility to place/ pick up an order, incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. Duties also include checking inventory for product availability,...

  • Counter/inside Sales Representative

    4 weeks ago

    Ottawa, Canada Robertson Electric Wholesale Full time

    **Scope of the Position** The Inside Sales/Counter Representative is responsible for looking after all customers coming into the facility to place/ pick up an order, incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. Duties also include checking inventory for product availability,...

  • Counter/inside Sales Representative

    1 week ago

    Ottawa, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for a **Counter/ Inside Sales Rep** to join our branch in **Ottawa.** **Scope of the Position** The Inside Sales/Counter Representative is responsible for looking after all customers coming into the facility to place/ pick up an order, incoming customer calls, handling customer orders, and communicating with...

  • Counter/inside Sales Representative

    3 weeks ago

    Ottawa, Canada Robertson Electric Wholesale Full time

    **Scope of the Position** The Inside Sales/Counter Representative is responsible for looking after all customers coming into the facility to place/ pick up an order, incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. The Inside Sales/Counter Rep will prepare and maintain sales order...

  • Counter/inside Sales Representative

    7 days ago

    Ottawa, Canada Robertson Electric Wholesale Full time

    **Scope of the Position** The Inside Sales/Counter Representative is responsible for looking after all customers coming into the facility to place/ pick up an order, incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. The Inside Sales/Counter Rep will prepare and maintain sales order...

  • Temporary Front Counter Sales Representative

    4 weeks ago

    Ottawa, Canada Kal Tire Full time

    **Temporary Front Counter Sales Representative** - Ottawa, ON** Are you on the lookout for a company that appreciates your hands-on skills and offers you paid training & and flexible hours? Look no further! At Kal Tire, we are excited to welcome Temporary Front Counter Sales Representatives to join our team at our Ottawa location. Your positive mindset,...

  • Temporary Front Counter Sales Representative

    1 week ago

    Ottawa, Canada Kal Tire Full time

    **Temporary Front Counter Sales Representative** - Ottawa, ON** Are you on the lookout for a company that appreciates your hands-on skills and offers you paid training & and flexible hours? Look no further! At Kal Tire, we are excited to welcome Temporary Front Counter Sales Representatives to join our team at our Ottawa location. Your positive mindset,...

  • Counter/inside Sales Representative

    2 weeks ago

    Ottawa, Ontario, Canada Robertson Electric Wholesale Full time

    Scope of the PositionThe Inside Sales/Counter Representative is responsible for looking after all customers coming into the facility to place/ pick up an order, incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. Duties also include checking inventory for product availability, providing...

  • Temporary Front Counter Sales Representative

    2 weeks ago

    Ottawa, Ontario, Canada Kal Tire Full time

    Temporary Front Counter Sales Representative - Ottawa, ON**Are you on the lookout for a company that appreciates your hands-on skills and offers you paid training & and flexible hours? Look no furtherAt Kal Tire, we are excited to welcome Temporary Front Counter Sales Representatives to join our team at our Ottawa location.Your positive mindset, sales & and...

  • Counter Sales Representative

    2 weeks ago

    Ottawa, Canada Chados New Auto Parts Full time

    Chados New Auto Parts is expanding their team and is looking for counter sales associates. Must have experience in the automotive industry and can work under pressure in a fast paced environment. Requires quick learning and fast manoeuvring on computer. As counter guy, you are tasked to deal with customers either face to face or on the phone and take orders...

  • Front Counter Sales Representative, Ottawa, On

    7 days ago

    Ottawa, Canada Kal Tire Full time

    **Front Counter Sales Representative**, **Ottawa**, **ON** **Role Description** Are you seeking a diverse role where you’ll work with your hands and provide awesome customer service while adding to your skills in the automotive industry? Kal Tire is hiring a Front Counter Service Advisor at our Ottawa, On location. If you have prior sales experience,...

  • Counter Sales Representative

    2 weeks ago

    Ottawa, Ontario, Canada Chados New Auto Parts Full time

    Chados New Auto Parts is expanding their team and is looking for counter sales associates. Must have experience in the automotive industry and can work under pressure in a fast paced environment. Requires quick learning and fast manoeuvring on computer.As counter guy, you are tasked to deal with customers either face to face or on the phone and take orders...

  • Front Counter Sales Representative, Ottawa, On

    2 weeks ago

    Ottawa, Ontario, Canada Kal Tire Full time

    Front Counter Sales Representative, Ottawa, ONRole DescriptionAre you seeking a diverse role where you'll work with your hands and provide awesome customer service while adding to your skills in the automotive industry?Kal Tire is hiring a Front Counter Service Advisor at our Ottawa, On location.If you have prior sales experience, like working hands-on, and...

  • Travel Sales Representative

    2 weeks ago

    Ottawa, Ontario, Canada Kognitive Sales Solutions Full time

    Travel Sales RepresentativeOTTAWA, ON (FULL-TIME, ONSITE POSITION) | VEHICLE NEEDED and MUST be willing to travel 1-2 hours outside of Ottawa, ON as per client needsKognitive Sales Solutions, in partnership with Canadian Tire is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a...

  • Automotive Front Counter Representative

    3 weeks ago

    Ottawa, Canada LKQ Corporation Full time

    Do you want to work with people who are passionate about the automotive industry? Are you customer-service driven? Do you love speaking and interacting with people? If so, **LKQ Canada** is now looking for an **Front Counter Representative **to join our team!. **Who are we?** LKQ Corporation is a fast-growing Fortune 300 company and the leader in the...

  • Counter Sales

    3 weeks ago

    Ottawa, Canada O'Dell Associates Full time

    Salary + benefits - Full-time Permanent - Business hours (7:30am-4:30pm) O’Dell Associates is a well-established heating, ventilating, and air conditioning (HVAC) equipment representative that works across Ontario with engineers, building owners, mechanical and sheet metal contractors in both commercial and industrial settings. In your **Counter Sales &...

  • Counter Sales Associate

    4 weeks ago

    Ottawa, Canada Lennox International Full time

    Company Profile: **Lennox International** **(LII)** is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader...

  • Counter Sales Associate

    3 weeks ago

    Ottawa, Canada Lennox International Full time

    Company Profile: **Lennox International** **(LII)** is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader...

  • Counter Sales

    4 weeks ago

    Ottawa, Canada O’Dell HVAC Group Full time

    O’Dell HVAC Group is a well-established heating, ventilating, and air conditioning (HVAC) equipment representative that works across Ontario with engineers, building owners, mechanical and sheet metal contractors in both commercial and industrial settings. **_ Core Focus, Vision & Culture:_** At O’Dell HVAC Group our purpose and passion is to build...