![Canucks](https://media.trabajo.org/img/noimg.jpg)
Manager, IT Service Desk
4 days ago
Department: Information Technology
Reports to: Director, Technology
Position Summary
The Aquilini Group (AG) encompasses a wide range of businesses, among them Canucks Sports & Entertainment (CSE). The Manager, IT Service Desk will lead the service desk team and play a crucial role in planning and coordinating the provision of user applications and systems essential for smooth business operations.
The Manager, IT Service Desk leads a service desk team that provides exceptional customer service for both AG and CSE on technical issues. The incumbent will be the subject matter expert regarding all end-user applications within the organization’s infrastructure, including technology training, software and hardware procurement, and spearheading customer-focused initiatives. This role works with a diverse group of important clients, visitors, and internal contacts at all levels; independent judgement is required to plan, prioritize, and organize a diverse workload.
This Role Will Focus On
- Leading and managing the IT Service Desk team, fostering a culture of excellent customer service and high performance
- Overseeing a team responsible for maintaining optimal functionality of user components, including computers, laptops, and mobile devices
- Developing and implementing comprehensive IT training initiatives for new hires and ongoing staff development for AG and CSE employees
- Acting as the initial point of escalation for unresolved calls, technical issues, and complex requests, providing effective resolutions and support
- Proactively monitoring and managing the Help Desk ticket system queue, ensuring timely resolution of issues and efficient ticket handling
- Collaborating in the procurement process of IT resources for various AG divisions
- Coordinating event support scheduling, working with event managers to ensure seamless IT support during events
- Providing expert first- and second-level support for computer hardware and software issues on both Microsoft and Apple platforms
- Maintaining a comprehensive hardware and software inventory to facilitate efficient asset management
- Providing support outside normal business hours, including events at Rogers Arena and at various offsite locations
- A team you can belong to and believe in
- A fun, high energy environment
- An open mind for new ideas
- The opportunity to embark on a career development journey
- Lots of fun staff events throughout the year
- Onsite gym underground parking
- At least four years of experience within the Information Technology industry in a support capacity
- A post-secondary degree or diploma in a technical field
- Strong competence in the Microsoft Ecosystem (Office365, Exchange 2013/16, Remote Desktop, Server, and Desktop OS)
- Strong knowledge of MacOS and iOS devices
- Ability to thrive in a fast-paced, team-oriented environment
- Strong attention to detail and organization skills, with the ability to balance priorities and multitask
- Exceptional communication and customer service skills, with an ability to interact in a professional and friendly manner with end users at all levels within the organization
- Solid problem-solving and troubleshooting skills coupled with a willingness to learn
- A valid driver’s license and access to a vehicle
- Ability to work flexible, extended hours
- A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM)
- Onsite role at our office in downtown Vancouver
- Previous experience with Point-of-Sale hardware and software
This position will remain open until filled. #J-18808-Ljbffr
-
Virtual Medical Office Coordinator
6 days ago
Vancouver, Canada Ginger Desk Full time**Virtual Medical Office Coordinator** **Ginger Desk gets practitioners back to doing what they love. Treating patients.** Ginger Desk provides Virtual Assistants (VAs) who are pre-trained, trusted professionals in medical administration. We pride ourselves on delighting patients and practitioners. We have the efficiency of an automated service, **but with...
-
Virtual Medical Administrative Coordinator
4 days ago
Vancouver, Canada Ginger Desk Full time**Virtual Medical Administrative Coordinator** **Ginger Desk gets practitioners back to doing what they love. Treating patients.** Ginger Desk provides Virtual Assistants (VAs) who are pre-trained, trusted professionals in medical administration. We pride ourselves on delighting patients and practitioners. We have the efficiency of an automated service,...
-
Virtual Medical Administrative Coordinator
4 days ago
Vancouver, Canada Ginger Desk Full time**Virtual Medical Administrative Coordinator** **Ginger Desk gets practitioners back to doing what they love. Treating patients.** Ginger Desk provides Virtual Assistants (VAs) who are pre-trained, trusted professionals in medical administration. We pride ourselves on delighting patients and practitioners. We have the efficiency of an automated service,...
-
Virtual Medical Office Coordinator
2 weeks ago
Vancouver, British Columbia, Canada Ginger Desk Full timeVirtual Medical Office CoordinatorGinger Desk gets practitioners back to doing what they love. Treating patients.Ginger Desk provides Virtual Assistants (VAs) who are pre-trained, trusted professionals in medical administration. We pride ourselves on delighting patients and practitioners. We have the efficiency of an automated service, but with much more...
-
Virtual Medical Administrative Coordinator
2 weeks ago
Vancouver, British Columbia, Canada Ginger Desk Full timeVirtual Medical Administrative CoordinatorGinger Desk gets practitioners back to doing what they love. Treating patients.Ginger Desk provides Virtual Assistants (VAs) who are pre-trained, trusted professionals in medical administration. We pride ourselves on delighting patients and practitioners. We have the efficiency of an automated service, but with much...
-
Manager, Service Desk
1 week ago
Vancouver, Canada QuadReal Property Group Full time**About QuadReal Property Group** QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $67.1 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in...
-
Manager, Service Desk
2 weeks ago
Vancouver, British Columbia, Canada QuadReal Property Group Full timeAbout QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $67.1 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and...
-
Customer Sales and Support Representative
1 week ago
North Vancouver, Canada Ginger Desk Full time**Ginger Desk** is disrupting the healthcare industry, one task at a time. Ginger Desk is a fast-scaling company, offering Virtual Assistant services to allied healthcare practitioners. In a short period of time, Ginger Desk has quickly become known as the most trusted VA service for health professionals in North America. We are woman-driven and woman-led....
-
Service Desk Manager
2 weeks ago
Vancouver, British Columbia, Canada Eminence Organic Skin Care Full timeRole SummaryAs the Service Desk Manager, you will oversee the Service Desk Team and ensures that end users receive appropriate assistance. In this role, you are responsible for planning, designing, and analyzing Eminence's Service Desk according to best practices while ensuring high levels of customer service quality and availability. You are also...
-
Service Desk Manager
3 weeks ago
Vancouver, Canada E-Comm 9-1-1 Full timeAt E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve. **Service Desk Manager** We are seeking a technical expert, who brings a “cool under pressure” attitude to the role, exceptional people skills and the ability to communicate with all levels of the...
-
Manager, IT Service Desk
2 weeks ago
Vancouver, British Columbia, Canada Canucks Full timePosition: Manager, IT Service Desk Department: Information Technology Reports to: Director, Technology POSITION SUMMARY: The Aquilini Group (AG) encompasses a wide range of businesses, among them Canucks Sports & Entertainment (CSE). The Manager, IT Service Desk will lead the service desk team and play a crucial role in planning and coordinating the...
-
Manager, IT Service Desk
2 weeks ago
Vancouver, British Columbia, Canada Canucks Full timePosition: Manager, IT Service Desk Department: Information Technology Reports to: Director, Technology POSITION SUMMARY: The Aquilini Group (AG) encompasses a wide range of businesses, among them Canucks Sports & Entertainment (CSE). The Manager, IT Service Desk will lead the service desk team and play a crucial role in planning and coordinating the...
-
Manager, IT Service Desk
3 weeks ago
Vancouver, Canada Canucks Full timePosition: Manager, IT Service Desk Department: Information Technology Reports to: Director, Technology POSITION SUMMARY: The Aquilini Group (AG) encompasses a wide range of businesses, among them Canucks Sports & Entertainment (CSE). The Manager, IT Service Desk will lead the service desk team and play a crucial role in planning and coordinating the...
-
Service Desk Manager
2 weeks ago
Vancouver, British Columbia, Canada E-Comm 9-1-1 Full timeAt E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.Service Desk ManagerWe are seeking a technical expert, who brings a "cool under pressure" attitude to the role, exceptional people skills and the ability to communicate with all levels of the organization.In this position...
-
Manager, IT Service Desk
2 weeks ago
Vancouver, British Columbia, Canada Vancouver Full timePOSITION SUMMARY : The Aquilini Group (AG) encompasses a wide range of businesses, among them Canucks Sports & Entertainment (CSE). The Manager, IT Service Desk will lead the service desk team and play a crucial role in planning and coordinating the provision of user applications and systems essential for smooth business operations. The Manager, IT...
-
Manager, IT Service Desk
2 weeks ago
Vancouver, Canada Vancouver Full timePOSITION SUMMARY : The Aquilini Group (AG) encompasses a wide range of businesses, among them Canucks Sports & Entertainment (CSE). The Manager, IT Service Desk will lead the service desk team and play a crucial role in planning and coordinating the provision of user applications and systems essential for smooth business operations. The Manager, IT...
-
Executive Assistant
4 weeks ago
Vancouver, Canada Ginger Desk Full time**About Us**: Ginger Desk, a virtual assistant company for health practitioners and a diverse and inclusive workplace, is seeking an Executive Assistant to be the right hand of our CEO. In this pivotal role, you will provide essential support to our CEO, helping manage the administrative needs of our growing organization. As we continue to scale Ginger Desk,...
-
Manager, IT Service Desk
3 weeks ago
Vancouver, Canada Doctors of BC Full timeAt Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward. Together, we make a difference so our doctors can make theirs. Join us today! **THE JOB**:Manager, IT...
-
Manager, IT Service Desk
3 weeks ago
Vancouver, Canada Canucks Full time**Position**: Manager, IT Service Desk **Department**: Information Technology **Reports to**: Director, Technology ***: **This role will focus on**: Leading and managing the IT Service Desk team, fostering a culture of excellent customer service and high performance Overseeing a team responsible for maintaining optimal functionality of user components,...
-
Manager, IT Service Desk
3 weeks ago
Vancouver, Canada Canucks Sports & Entertainment Full time**Position**:Manager, IT Service Desk **Department**:Information Technology **Reports to**:Director, Technology ***: This role will focus on: - Leading and managing the IT Service Desk team, fostering a culture of excellent customer service and high performance - Overseeing a team responsible for maintaining optimal functionality of user components,...