Event Services Supervisor

2 weeks ago

Vancouver, Canada Hyatt Hotels Corporation Full time

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Hyatt Regency Vancouver is seeking a dedicated, hardworking, customer service focused individual to join the Event Services team as Regular Supervisor (Captain) who is available to work various shifts including weekends and holidays.

The Event Services Supervisor is responsible for making the function space visually appealing and presenting the menu offering for the event. This may include linen and table setting, food station design, and beverage service. Other duties include oversight of the general banquet preparation, room refreshes, and maintaining a sanitary environment. This person may assist in scheduling required staff for banquet functions.

Other responsibilities include:

  • Ability to run banquet functions from start to finish
  • Coordinate with other departments (Culinary, Events, Stewarding, Sales, Outlets and Rooms) in regard to functions
  • Supervise and direct Event Services Servers and Convention Services Associates
  • Conduct pre and post inspections of event rooms
  • Prepare requisitions, bills, maintenance reports, closing shift and payroll
  • Conduct pre-service meetings and check in conversations with associates
  • Prepare and plan, accordingly, resetting the event space accordingly
  • Coaching and counseling employees to reflect Hyatt service standards and procedures
  • Provide guidance to Event Services associates on the floor
  • The position is a key component in achieving high scores in overall event phase satisfaction

Salary Range: $29 - $32 per hour.

ABOUT HYATT REGENCY

Being part of our Hyatt Regency Vancouver family means always having space to be you. We are passionate about diversity, equity and inclusion. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people so they can be their best.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications

Qualifications

  • A true desire to satisfy the needs of others in a fast-paced environment
  • At least 2 years' experience in food and beverage industry, preferably with experience in Events / Banquets
  • Must have experience and proven ability to manage associates
  • Must have the availability and flexibility to work various shifts including weekends and holidays (morning, afternoon and evening)
  • Experience in a unionized environment considered an asset
  • Must have Serving it Right certificate
  • Must have Food Safe certificate
  • Must have previous customer service experience
  • Must have strong customer service skills
  • Must possess excellent organizational skills
  • Must be able to prioritize different tasks
  • Must have excellent time management skills
  • Must have strong leadership skills with the ability to coach, train and motivate a diverse group of individuals
  • Must have the ability to make logical decisions
  • Must be able to communicate in professional manner with all levels of the organization
  • Must have good computer skills

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Frequent lifting, pushing, pulling and carrying a moderate amount of weight
  • Occasional kneeling and bending
  • Occasional ascending or descending stairs and ramps
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