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Sr. Manager, Cloud Operations

3 months ago

Mississauga, Canada 1200 Merge Healthcare Solutions Inc. (US) Full time

Sr. Manager, Cloud Operations page is loaded Sr. Manager, Cloud Operations Apply locations Mississauga, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00949

Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

Seeking a highly skilled and motivated Cloud Operations Manager to lead and oversee our cloud infrastructure operations team. As a Sr. Manager of Cloud Operations team, you will play a critical role in ensuring the reliability, performance, and security of our cloud-based services. Need a strong background in cloud technologies, proven leadership experience, and a passion for optimizing cloud operations.

Responsibilities:

  • Operational Leadership : Lead and manage the day-to-day operations of the cloud infrastructure and solutions install ation team, ensuring the continuous availability and performance of cloud services.

  • Team Management : Build, mentor, and lead a high-performing team of cloud operations professionals, fostering a culture of collaboration, innovation, and excellence.

  • Infrastructure Monitoring and Maintenance : Oversee the monitoring of cloud infrastructure performance, proactively identifying and resolving issues to maintain optimal service levels.

  • Security and Compliance : Work closely with the security team to implement and enforce security measures, ensuring compliance with industry standards and regulations.

  • Automation and Efficiency : Drive initiatives for automation and efficiency improvements in cloud operations, leveraging Infrastructure-as-Code ( IaC ) and other relevant technologies.

  • Documentation and Knowledge Sharing : Ensure comprehensive documentation of cloud architecture, processes, and configurations, and promote knowledge sharing within the team

  • Capacity Planning : Collaborate with cross-functional teams to conduct capacity planning and scalability assessments, ensuring the infrastructure can support current and future business needs.

  • Cost Management : Monitor and optimize cloud infrastructure costs, identifying opportunities for cost savings without compromising performance or security.

  • Incident Management : Develop and implement incident response procedures, ensuring timely resolution of incidents and minimizing impact on business operations.

  • Disaster Recovery and Business Continuity : Develop and maintain robust disaster recovery and business continuity plans for cloud-based services.

Basic Qualifications

  • 7+ years of experience in cloud operations, with a focus on managing complex cloud environments, with minimum 4 years’ experience working with Azure.

  • Extensive knowledge of cloud platforms such as Azure, and hands-on experience with cloud services, virtualization, and containerization technologies.

  • Good working knowledge of Azure Policy and understanding of cloud governance.

  • Significant experience working with storage technology such as NetApp and Azure cloud storage services .

  • Experience with Infrastructure-as-Code ( IaC ) and automation tools.

  • Experience with Kubernetes, automating its deployment and configuration (manifests/helm/Docker/etc.)

  • Experience managing High Availability/Fault Tolerant Systems

  • Experience with monitoring tools.

  • Experience with Windows and Linux platforms

  • Knowledge of security best practices and experience implementing security measures in cloud environments.

  • Familiarity with incident response procedures and capacity planning.

  • Proven leadership experience, with the ability to build and lead high-performing teams.

  • Excellent communication and collaboration skills.

  • Proficient at multitasking and proactive in work responsibilities

  • Excellent troubleshooting, technical problem-solving skills, and decision-making abilities

  • Certification in cloud technologies (e.g., Azure Administrator) is a plus.

  • Working experience with JavaScript Frameworks (Angular), RESTful APIs, JSON and XML is a plus.

About Us

Merative is a place to grow. We offer opportunities to apply your skills — and develop new ones — with colleagues who have deep expertise in health and technology. At Merative we’re driven and professional, but treat each other with compassion and respect. Roles at Merative include product design and development, technology innovation, product and account management, sales and consulting, communications and marketing, management, operations and more. 

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