Human Resources Advisor

4 weeks ago

Ottawa, Canada Hydro Ottawa Full time
Please Note:

If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.

By generating and distributing power, each person at Hydro Ottawa is part of empowering the lives of people in the communities we serve. Our work means all the activities that make up our lives – at home, at work, at play – are there when we need them. That purpose unites us and fuels our work. And if joining us in this essential work energizes you too, we may have the opportunity for you.

SUMMARY

The Human Resources Advisor is the first point of contact for providing Human Resources services to internal clients and is responsible for effectively resolving employee inquiries in a timely manner and with considerable independence, discretion, judgement and initiative. The Human Resources Advisor is also responsible for ensuring client satisfaction is at the core of every decision and behavior.

MAJOR RESPONSIBILITIES
  1. Serve as a first point-of-contact through telephonic, electronic (email, text, chat), or paper-based
  2. Follow communication “scripts” when handling different topics
  3. Identify client’s needs, clarify information, research every issue and provide solutions and/or alternatives utilizing applicable policies, procedures and guidelines
  4. Support employees and People Leaders with employee benefits, pension enrollment, beneficiary designation, recruitment process, absence, labor relations, safety, training and any other HR key processes
  5. Perform basic HR transactions with quality assurance in HR Technology (including Workday) as required
  6. Escalate client’s inquiries to Tier 3 Centre of Expertise Specialist or in other cases to the HR Partner as per established procedures
  7. Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures
  8. Seize opportunities to promote self-serve portals as well as Human Resources programs, policies, and procedures
  9. Build sustainable relationships and engage clients by going the extra mile
  10. Maintain an effective “bring forward” system to support the day-to-day inquiries to ensure timely follow up
  11. Update job knowledge by reading HR policies, procedures and participating in educational opportunities
  12. Ensure calls are answered as per established service delivery standards
  13. Perform data analysis and reporting
  14. Keep abreast of changes to policies, processes, and procedures
  15. Maintain key data for reporting purposes
  16. Perform other related duties as required
EDUCATION/EXPERIENCE

Post-secondary education in a related field, preferably Human Resources or Business Administration

Minimum 1 year of relevant experience preferably in a Human Resources environment

Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements

Previous experience in a client support role

General knowledge of Human Resources policies, processes, and systems

Experience in providing excellent client service

Effective communication skills including active listening skills

Familiarity with Service Centre call tracking system and practices

Familiarity with HR processes and systems

This is a management group opportunity and salary will be commensurate with qualifications.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position-specific, the details of which the hybrid model will be discussed with successful candidates.

Location: Ottawa, ON

Pay Range Minimum: $58,456.35

Pay Range Maximum: $87,739.37

Posting End Date (if applicable): June 4, 2024

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs. Applicants must be legally entitled to work in Canada.

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