Business Analyst
1 month ago
Term: 2 Permanent, Full-Time
Division/Branch: Information and Information Technology (I&IT) Division / Business Optimization and Insights (BOI) Branch
Application Deadline: May 17, 2024
Level: Level 8
Salary Range: Min: $72,822 to Max: $85,675
Work Location: Head Office, Toronto, ON; Hybrid
The Alcohol and Gaming Commission of Ontario (AGCO) is a regulatory agency that reports to the Ministry of the Attorney General. The AGCO is responsible for regulating the alcohol, gaming, horseracing, and private cannabis retail sectors in Ontario, in accordance with the principles of honesty and integrity, and in the public interest.
The Information and Information Technology (I&IT) division of the AGCO has an exciting opportunity within the Business Optimization and Insights (BOI) team for a Business Analyst. Reporting to the Manager, Digital Product Planning, you will conduct business analysis, process optimization, develop requirement definitions, and facilitate discussion of solution options for AGCO's Digital Products supported by BOI. You will work closely with business and project leader(s), external vendors, business users, I&IT and other BOI team members in the development and implementation of business process, system changes and improvements.
In this role, the successful candidate will:
- Analyze and document clearly business requirements for projects related to process optimization initiatives and changes requested for AGCO's digital enterprise solutions. These enterprise solutions include AGCO's core regulatory system, Contact Center solution (on Salesforce integrated with Amazon Web Services), ERP solution supporting AGCO's Financial and Procurement functions (on Oracle Fusion) and other in-house solutions built on SharePoint, PowerAutomate, .NET etc.
- Elicit business requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
- Analyze and critically evaluates information gathered from multiple sources, reconciles conflicts and converts high-level information into details to determine alternate solutions.
- Model and document current and future state business processes in sufficient detail to inform analysis and support implementation, using standard modeling notation.
- Deliver informative, well-organized presentations, and delivers sensitive/difficult information tactfully.
- Lead and/or support release planning activities across various product roadmaps.
- Identify and develop solutions to issues where the business requirements/processes and software capabilities are misaligned.
- Collaborate with developers and subject matter experts (SMEs) to establish the technical vision and analyze tradeoffs between usability, wants and actual needs.
- Support the review, prioritization, sizing of change requests and configuration of AGCO's digital products.
- Professional education in IT, Economics or Engineering field accompanied with a minimum of 3+ years of relevant experience.
- Expert knowledge of standard BABOK methodologies and very good understanding of Software Development Life Cycle (SDLC).
- Superior analytical skills with experience in reengineering business processes.
- Experience in coordinating multiple product releases using product management tools like MS-Project, Jira and DevOps.
- Functional knowledge of various SaaS solutions like Salesforce (Contact Center module integrated with Amazon Web Services) and Oracle Fusion (Finance, Procurement, HRIS modules).
- Experience with determining cause and effect relationships.
- Experience with Business Process Modeling Notation (BPMN) and associated tools
- Expert knowledge of Visio, Excel, PowerPoint and Outlook.
- Practical knowledge of Agile methodologies is an asset.
- The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.
The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario's Human Rights Code.
Disability related accommodation during the recruitment process is available upon request.
Other details
- Pay Type Salary
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