Technical Service Representative

4 weeks ago

Old Toronto, Canada AkzoNobel Full time

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Technical Service Representative - Heavy Industrial Coatings

Date: May 15, 2024

Location: Toronto, CA

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

  • Annual base Salary of $80,000.00 to $95,000.00
  • 15% Bonus based on personal and corporate performance ($12,000.00 to $14,250.00)
  • Vehicle Allowance of $800/monthly + KM reimbursement
  • 3 weeks' vacation + 5 personal/Sick days + company determined floater days.
  • Pension Plan
  • Benefits including Drug, Medical, Life Insurance, Paramedical (including massage) an more.
  • Employee Assistance Program
  • Physical Fitness reimbursement
     
Job Purpose

The Technical Service Representative (TSR) provides a differential marketing advantage for AkzoNobel by delivering technical services to all customers within an assigned area. They support the sales team by conducting technical reviews, product trials and providing consultative services to customers, distributors, and prospects. They also provide both technical analysis, process analysis, and recommendations where appropriate. 
 

Job Placement and Work Location

In your this commercial role, the job holder will work remotely from a specified territory and are not required to report to a designated AkzoNobel site. This position involves approximately 50% travel to customer sites. The successful candidate will help support all of Eastern Canada, primarily Ontario but will have some activities from Ontario to the Atlantic provinces. The ideal Candidate would live in Southern Ontario approximately 1 hour or less away from a major airport.

Key Accountabilities
  • Assist customers on best coating and painting application practices.
  • Generate and maintain accurate records and applications reports of company products. This includes day to day environmental conditions as well as surface preparation and relevant coating application information.
  • Attends scheduled inspections; verify specification and standard adherence, perform quality checks of surface preparation, and the application steps in the painting process.
  • Participates in the selling process by assisting with product trials. 
  • Monitor customers/applicators in the proper application of coatings and paint systems in accordance with company specifications.
  • When conditions are identified not within company specifications or application guidelines, advise the customer and or applicator and their immediate supervisor to acquire resolution. When conditions are not resolved to meet specification document accordingly with exception report.
  • Troubleshoot customer application issues.
     
Level of autonomy (decision making and independent judgement)

This is a role that requires the job holder to make all day-to-day decisions independently. The job holder will be advising customers on the use of AkzoNobel brands. The TSR helps the customer, achieves expected results on time, Understands the need to learn and keep abreast of technology, is open to new ideas and fulfills the responsibilities of the job independently and professionally with the support of the team when needed. Their input helps AkzoNobel’s decision to move forward with a new product or brand launch in the market. 

Requirements
  • Hands on experience of coating applications, techniques and parameters for Heavy Industrial, Oil and Gas industry (3 to 5 years preferred)
  • NACE I, II or III (Preferred all may apply)
  • 5 years basic technical/sales experience
  • Good computer skills, well versed in Microsoft Office (Word and Excel) and is computer literate enough to navigate user friendly web-based programs.
  • Approximately 50% travel required. Must be able to travel to the USA.
  • Bilingualism is a strong asset.
  • Physical Requirements:
    • Must be able to lift 25KG with ease.
    • Must be able to climb very tall ladders.
    • Must be able to go into tight fitting/enclosed spaces.
       

AkzoNobel is committed to fostering an inclusive and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made. If you require information in a format that is accessible to you, please contact CanadaHR@akzonobel.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
 

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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