Customer Engagement Manager
2 weeks ago
TaxPay is a new entrant into the accounting world, revolutionizing the tax industry by providing innovative solutions that streamline tax processes and enhance the advisor/client experience. We use AI to help accountants, businesses, and individuals pay their taxes. It isn’t sexy, but it’s critical work and we’re growing
Mission:
It's TaxPay’s mission to support accountants — so their clients can focus on their business. From accountants to businesses, partners, and individuals, we build frictionless technology and experiences to support those who need to focus on their day to day.
Job Description:
As a Customer Engagement Manager at TaxPay, you will be responsible for fostering strong relationships with our customers, ensuring their satisfaction, and driving long-term loyalty. You'll work closely with our sales, marketing, and product teams to deliver exceptional customer experiences and maximize retention. If you have a passion for customer success and are skilled at building rapport and addressing customer needs, we want you to join our team
Roles and Responsibilities:
- Develop and implement strategies to enhance customer satisfaction and retention.
- Serve as the main point of contact for customer inquiries, issues, and escalations, and ensure timely resolution.
- Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling products and services.
- Gather customer feedback and insights to inform product development and improvement efforts.
- Plan and execute customer engagement initiatives such as webinars, workshops, and user groups.
- Monitor key performance indicators related to customer satisfaction, retention, and lifetime value, and identify areas for improvement.
- Stay up-to-date with industry trends and best practices in customer success and apply them to enhance our customer engagement strategies.
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