Manager, Supplier Engagement

4 weeks ago

Ottawa, Canada Assent Full time
Job Description

Position Summary

The Manager, Supplier Engagement at Assent is responsible for leading a team dedicated to enhancing the Supplier-Customer relationship by acting as trusted advisors and educating them on regulatory compliance and quality data submission. This role involves daily interaction with suppliers and clients, strategic team development in communication and problem-solving skills, and oversight of operational effectiveness. The manager collaborates closely with senior management to refine service delivery methods, ensuring optimal team performance and fostering a culture of innovation and efficiency within the Supplier Success team.

  • Establish the foundation of the Strategic Supplier program to optimize the experience of suppliers, and convert to potential Assent customers.

  • Oversee the daily functions of the Strategic Supplier Engagement team, ensuring efficient management of business operations.

  • Monitor and analyze business KPIs to identify trends and insights, facilitating strategic decision-making.

  • Conduct capacity planning to effectively prioritize, manage, and allocate team resources.

  • Lead performance management efforts through regular feedback, recognition, and development plans for team members.

  • Drive innovations and enhancements in business processes and workflows to improve overall quality, efficiency, and productivity.

  • Coordinate weekly team meetings and bi-weekly one-on-one sessions; act as a point of escalation for Strategic Supplier issues, ensuring thorough investigations and resolutions.

  • Update and create work instructions and processes; identify training needs and provide targeted training to new and existing team members.

  • Recruit, mentor, and cultivate a high-performing team that delivers a premier supplier experience.

  • Foster a cooperative, productive, and service-oriented environment within the Supplier Success team.

  • Engage with all related teams within the Professional Services department to bridge training gaps and enhance process understanding.

  • Evaluate and enhance the team's capabilities in executing tasks and managing projects.

  • Stay updated with regulatory changes and ensure compliance with corporate security policies.


Qualifications

Your Knowledge, Skills and Abilities

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

  • Possess exceptional oral and written communication skills in English, with a high degree of professionalism, maturity, and emotional intelligence, capable of concise and tactful interaction across diverse groups.

  • Bring a minimum of 5 years of progressive, customer-facing experience preferably within a SaaS environment, at least 3 years leading a team. Additional experience in sustainability, supply chain, or compliance is advantageous but not mandatory.

  • Hold a university degree, college diploma, or postgraduate certificate in Business or a related field.

  • Mentorship skills, ability to successfully transfer knowledge and skills to developing team members;

  • Passionate interest in supporting the development of others, and the ability to provide feedback and guidance



Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.  

 

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