Interim Manager, Diagnostic Services

Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.

The Manager of Diagnostic Services will be responsible for directing and coordinating the technical, quality, legislative and administrative activities of Diagnostic Services to meet and exceed the expectations of internal and external stakeholders and staff responsible for patient care. The Manager utilizes clinical and management experience to ensure quality of care for patients, planning human and material resources, adhering to corporate and professional standards and organizational policies and procedures. The Manager of Diagnostic Services will be the first point of contact for communicating with internal and external stakeholders, external governing, accrediting and regulatory bodies, the medical community and professional associations.

PRIMARY RESPONSIBILITIES:
• Supports and implements the mission and vision of the organization in his/her relations with internal and external stakeholders (local, regional and provincial) in partnership with the Director
• Demonstrates excellent interpersonal skills and the ability to communicate with all levels of staff in the organization as well as patients and family members.
• Responsible for payroll, equipment and inventory management, service maintenance contracts and partnership agreements within Diagnostic Services
• Coordinates the implementation, monitoring and reporting of the quality management system and promote staff commitment to continuous quality improvement (CQI) programs and maintaining ISO 15189 compliance
• Investigates and resolves complaints and quality occurrences in a timely and efficient manner, lead internal and external auditing, continuous quality improvement initiatives and implement service improvement plans when required and in accordance with the quality management system
• Supports and facilitates the execution of imaging exams in accordance with the quality management system, organizational and clinician expectations
• Prepares cost estimates, budget recommendations and service level recommendations while monitoring and controlling the expenditures of the department.
• Procure and maintains equipment and associated inventory processes in alignment with the quality management system and legislated safety and operating standards
• Maintains statistical data and records as prescribed by the quality management system and program director
• Leads department meetings and participates in organizational and regional committees as directed
• Provides leadership in the sourcing and delivery of continuing education initiatives to promote an environment of continuous learning, professional development and good practice
• Performs other duties assigned by the Director of Diagnostic and Therapeutic Services

HUMAN RESOURCE MANAGEMENT
• Innovates creative and non-traditional approaches to training and staffing imaging modalities
• Facilitates recruitment, onboarding and orientation of new team members
• Fosters and maintain a positive climate within departments including participation in staff engagement activities and championing team education
• Manages performance of team members including ongoing coaching, mentoring, counseling and performance management
• Monitors staffing patterns, surge patterns and overtime requests to ensure department is adequately staffed to meet workload demands
• Foster strong communication, collaboration and team engagement within the department through regularly scheduled meetings and huddles
• Engages external stakeholders in consultation as required in labour relations management including grievance resolution, formal complaint/dispute resolution processes and administering the provisions of the applicable collective agreements
• Ensures personnel records are up to date including orientation records, competency audits, safety training, educational records, performance evaluations, license renewals, competency assessment and other pertinent data

HEALTH AND SAFETY/ENVIRONMENT AWARENESS
• Accountable to the Ministry of Labour for practices and safety within the departments and is the main contact person
• Performs workplace inspections, able to identify and correct risks and hazards that may cause injury/illness and follows through with corrective actions
• Conducts department information sessions pertaining to health and safety (safety talks, staff meetings) and ensures departmental and organizational safety training is completed
• Complies with the Occupational Health & Safety Act & Regs., Sec. 25, 26, 27.

Education:
• Diploma in Medical Radiation Technology is required.
• Degree in Health Care related field or successful completion of a health care leadership training program is required
• Member in good standing with the College of Medical Radiation and Imaging Technologists of Ontario (CMRITO) is required
• Education/Experience with ISO 15189 QMS is preferred
• Successful completion of a certificate in process optimization training (LEAN) is preferred

Experience:
• A minimum of ten (10) years of experience as a technologist in the hospital setting is required
• Previous leadership experience with management competency is required
• Good working knowledge of hospital EMR, PACS, Informatics and Applications and WTIS system is preferred

Competencies:
• Demonstrated leadership skills and ability to problem solve independently and collaborate with organization leadership when required
• Demonstrated ability to organize, prioritize and multi- task efficiently and effectively.
• Demonstrated excellent communications skills in English, both written and verbal.
• Demonstrated computer literacy and knowledge of Medical Information Systems (e.g. PACS, EMR, HL7)
• Demonstrated knowledge of ISO 15189 requirements and experience implementing and maintaining a quality management system
• Demonstrated working knowledge of Ontario Wait Time as it applies to Healthcare efficiencies.
• Demonstrated ability to work independently with stringent time frames and in a team environment.
• Demonstrated accountability and reliability.
• Demonstrated ability to delegate where necessary
• Demonstrated commitment to continued professional and personal growth and development through Continuing Education Programs and self-directed learning opportunities

• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development

OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.

Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.

OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.

As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital's Occupational Health and Safety department.

OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital. As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.

If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.