Property Manager
2 months ago
Overview
Reporting to the Director, Residential Operations, the Senior Property Manager is responsible for the professional management, administration, and leasing for a portfolio of residential rental properties in Montreal, QC.
The Senior Property Manager is accountable for the management of all related resources, contracts, tools, and supplies to ensure Centurion Asset Management Inc. | Centurion Property Associates Inc. real property assets are effectively and efficiently managed to established standards and within established budgets.
Responsibilities
Relationship Development
Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of staff, Contractor, Vendor, and Consultant performance issues.
Customer Service
Professionally and courteously handle all Resident inquiries, feedback, complaints, or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission, and Values. Promote a strong sense of community.
Ongoing Operations
Operate properties consistent with the expectations of the management contract and approved annual budgets. Be responsible for ensuring all Centurion Property Associates’ policies and procedures are adhered to; constantly motivate and develop site staff, managing performance to established standards. Authorize Work Orders and Purchase Orders to approved limits, being cognizant of year-to-date expenditure and approved annual budgets. Review and approve invoices according to standard policies and procedures. Review and approve new leases according to established approval criteria. Ensure the timely collection of rent; initiate follow-up where payments are not made and initiate and attend to legal and collection as required. Continually review and evaluate the market rates for each property, ensuring revenues are optimized in the competitive environment. Complete regular site inspections of properties including vacant apartments, building common areas, and plant operations to identify opportunities, and report any concerns or deficiencies promptly to Property and Asset Management. Ensure preventative maintenance is scheduled and completed. Set and monitor performance and quality targets for site maintenance; monitor service contract performance. Ensure compliance with all legislation, including but not limited to: the Residential Tenancies Act, Labour Relations Act, Fire Code, and Occupational Health and Safety Act. Complete other tasks as assigned.
Administration and Reporting
Complete required operating and financial reporting including detailed monthly property reports and variance analysis. Complete weekly availability and traffic reporting as required. Develop and remit quarterly re-forecasts and annual budgets according to established timelines; assist the Director, Technical Services and Project Managers with preparation of capital budgets including the development of five-year capital plans for each site. Maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence. Assist with any Asset Management analysis and reporting as required. Review and approve monthly Superintendent expenses, ensuring accuracy of the Expense Form. Complete any other reporting consistent with requirements of the property management contract.
Capital Project Management
Review apartments at turnover and prepare a scope of work consistent with established renovation standards. Inspect renovated apartments at completion and follow-up to ensure any/all deficient items are addressed in a timely manner and the Resident is satisfied. Assist the Director, Technical Services with the implementation and management of annual capital expenditure work at each site. Prepare all capital notices that are to be posted on site for approval by the Director, Fixed Asset Management and Innovation.
Risk Management
Ensure ongoing compliance with current codes, technical safety standards, and legislation. Assist with effective and prompt resolution of municipal and provincial work orders. In cooperation with insurance entities, assist with the completion of quarterly or annual risk assessments, incorporate into capital or operations planning and implement as required to mitigate risk.
Requirements
- A passion for excellence in customer service delivery;
- Minimum 3-5 years property management experience is required; Multi-Residential operations experience with a national portfolio considered an asset;
- Exceptional written and oral communication skills;
- Excellent organizational skills with a strong ability to multi-task;
- Strong interpersonal skills;
- Strong command of MS Office products: Word, Excel, PowerPoint;
- Detail-oriented; able to resolve problems using facts, sound reasoning, and common sense;
- Forward-thinking with an ability to develop creative strategic solutions to issues;
- Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and
- Experience with Yardi property management systems considered an asset.
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