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Supply Chain Management Support Analyst

3 months ago

Calgary, Canada InSync Full time

We are looking for a Supply Chain Management Support Analyst for a 12-month contract position, with possible extensions in Calgary, Alberta. Must be legally entitled to work in Canada.


Hybrid schedule, at least 4 days in the office. 8 hours a day, 40 hours a week. It is NOT a remote role.


Responsibilities
  1. Receive, analyze and resolve incoming Supply Chain Management related application/process requests from suppliers, Business Units, and internal users as Tier 1 support. Including but not limited to; invoice, payment, rate validation, and all Procure to Pay (P2P) inquiries.
  2. Utilize the ServiceNow ticket management system to respond to inquiries, monitor tickets, and action response times to ensure resolution achieves defined metrics, undertaking appropriate escalation procedures when required.
  3. Provide Tier 1 support of P2P applications including SAP, OpenInvoice for PO and Non-PO transactions, Ariba, Maximo, and ServiceNow.
  4. Support the execution of P2P process improvements to suppliers and internal users in collaboration with SCM Shared Services, Accounts Payable, Category Management, Master Data, Taxation, and other departments to ensure the organization has a best-in-class P2P processes.
  5. Assess the requirements of internal and external customers to determine possible solutions to business issues and recommend enhancement/development of business processes.
  6. Report issues and request enhancements in conjunction with the SCM Systems & Automation Team, IT and external offshore resources.
  7. Help manage SAP Staging Table and workflow delays/issues. Assist in identifying root cause and coordinating resolution.
  8. Drive Stakeholder Engagement and Business Unit (BU) relationship development.
  9. Reject or redirect OpenInvoice Service Receipts/invoices.
  10. Resend Service Entry Sheet and Goods Receipt to OpenInvoice.
  11. Provide support to other functions within the SSC.
Required Skills and Experience
  1. Minimum of 3+ years of experience in procure to pay or related business.
  2. Excellent understanding of procure to pay systems, data and processes.
  3. Solid skills in Microsoft Excel.
  4. Ability to identify the root cause of processing issues.
  5. Previous experience with SAP MM (ECC) / SAP FICO (ECC & S/4).
Desired Skills and Experience
  1. Post-Secondary education in Supply Chain, Finance, Business or related fields.
  2. Supply Chain Management diploma/certificate/degree.
  3. Experience with OpenInvoice (PO, Price Book, Field Ticket, and Invoice), Maximo (Procurement), Ariba (Sourcing & Contract Management), and ServiceNow.

Please note that while all applications are appreciated, only candidates selected for interview will be contacted.


InSync Systems Inc. is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.

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