Manager, procurement north america, travel operations

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

The opportunity

The Manager Procurement, Travel Management, is responsible for handling the supplier contracts and data flow for the travel program for North America and the UK. The incumbent will manage travel vendor contract performance, partner compliance and collaborate with the sourcing group and operations to contract with new and incumbent vendors.

Responsibilities

• As the Manager Procurement, Travel Management you:

• Manage contracts and data for Travel vendors for North America and UK
• Attend meetings with strategic vendors to identify issues, perform data analysis and identify areas for potential savings and efficiencies.
• Initiate and monitor progress with internal subject matter experts and external vendors on action items such as employee support and technology configuration improvements.
• Manage travel vendor billing process to ensure accuracy and timely payments.
• Manage relationships, contract performance and service levels to optimize the value of each contract with preferred transactional travel vendors such as airlines, hotels, ground transportation, rail and re-shopping.
• Collaborate with Managers of Travel Operations and Meetings & Events Operations, along with internal partners to:
  • Identify operational efficiencies.
  • Design processes in support of new programs or program components
  • Produce, and collaborate on the analysis of data and production of management reports for the travel and meeting & event programs.
• Collaborate with operations and sourcing groups by, representing business partners requirements necessary to evaluate and propose new vendors or when renewing incumbent contracts.
• Solicit feedback and requirements from business partners necessary to evaluate and select travel suppliers.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• A minimum of 6 years of experience with contract management and handling corporate travel program and vendors.

• Good working knowledge of corporate travel industry and associated regulations
• Demonstrated analytical skills and reporting experience.
• Experience driving policy compliance.
• Customer service and problem-solving skills are essential.
• Familiarity with Concur Travel and Expense.
• Proficiency with Microsoft products, especially Excel, PowerPoint, Reporting and analytics tools and Outlook
• Expertise and confidence working with and analyzing travel and expense data.
• Familiarity with setting and tracking KPIs
  

Strong assets:

• Business degree
• Project Management & Data analytics
• Knowledge of meetings & events industry and technology, including Cvent.
• Cvent administrative experience and certification
• Knowledge of relevant legislative and regulatory requirements relating to management of third party outsourcing in the jurisdictions in which Manulife operates
• Understanding procurement and vendor management principles
• Experience and expertise with supplier contractual terms and conditions to mitigate legal and business risk

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-Hybrid
#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.