Provisioning Coordinator

3 weeks ago

Kamloops, Canada Kaizen Lab Inc. Full time
What You Will Do

The Provisioning Coordinator works collaboratively with Operations and Support to implement customer requests relating to voice and data services, including building the required technology platform within specifications and deploying the solution. Additionally, the Provisioning Coordinator will provide technical support for internal customers as well as perform tests, prepare documentation and prioritize tickets/requests according to urgency and importance.

  • Manage provisioning tasks, including Move, Add, Change, and Delete (MACD), as well as internal support tickets, ensuring timely resolution.
  • Collaborate with customers to determine and deploy voice service requirements, conduct PBX demonstrations, and provision phone and hardware while providing necessary training.
  • Provision data hardware for customer deployments according to predefined templates or instructions.
  • Develops, tests, implements, maintains and documents automation tools for provisioning.
  • Coordinate with Service Delivery to implement the hardware for new services in accordance with the project plan, reporting and resolving issues to prevent delays.
  • Offer pre and post-implementation support, troubleshooting, updates, and training for technical solutions.
  • Research, document and deploy new company systems, maintain technical and business documents and track problems and metrics
  • Manage operating systems and employee hardware during onboarding and offboarding processes.
  • Stay updated on current and emerging technologies to provide innovative solutions and source superior hardware when needed.

Why iTel

We're growing rapidly and we're excited about it. We have our sights set high as we've built the largest business internet, voice, and data footprint in Canada. We are using our extensive network to connect people and workplaces across Canada while pushing the boundaries of what is possible combining Canada's largest network with an extensive portfolio of next-generation technologies.

As a leader in innovative technology solutions, we're using the best tools available to empower the close-knit teamwork and supportive, interactive culture that's been key to our success.

Qualifications

Post-secondary degree in computer science, physical science, engineering or related field plus a minimum of two years of recent, related experience. An equivalent combination of education, skills and experience may be considered.

Skills and Abilities
  • Possesses integrity, confidentiality and high ethical standards
  • Demonstrates initiative, judgment and adaptability; takes a solution-based approach to problems and resolves problems quickly and effectively
  • Possesses strong analytical and critical thinking skills
  • Strong project management skills
  • Ability to organize work, be accurate, set priorities, multi-task and work with minimal direction; ability to meet strict deadlines
  • Ability to thrive in a dynamic, fast-paced environment
  • Ability to work as a team, or independently
  • Ability to be creative and innovative to respond to the business and technical support needs
  • Ability to build and maintain strong relationship skills and provide exceptional customer service to internal and external clients
  • Excellent knowledge of Microsoft suite applications
  • Familiar with basic networking concepts (LAN, DHCP, TCP/IP, Subnetting, NAT)
  • Familiar with basic voice concepts (SIP, PBX)

This is an in-office position in Kamloops, BC. Ability to travel to the office on a daily basis is required.

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