Senior IT Applications Manager

Senior IT Applications Manager page is loaded Senior IT Applications Manager Apply locations Toronto time type Full time posted on Posted 4 Days Ago job requisition id MED01594

About Us:

Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:

We are seeking a Senior IT Applications Manager to join our growing Technology team at Medcan. This role provides pivotal support to Medcan’s digital transformation and clinic expansion efforts, as well as provides the technology backbone that supports our day-to-day clinic and business operations. In this role, you’ll be responsible for our electronic medical records application, finance management application and tools, HRMS, and enterprise integration platform. You will collaborate directly with business and technology stakeholders to identify, recommend, develop, implement, and support cost-effective technology solutions to support our business.

Accountabilities:

• Managing an application portfolio and associated projects while prioritizing team workload and capacity.
• Identifying opportunities for application optimization, redesign, or process improvement - focused on collaboration systems and internal tools.
• Partnering with business stakeholders, vendors, and IT management to provide a strategic vision for new and supported applications and create system roadmaps and business processes.
• Addressing stakeholder groups’ various needs, concerns, and expectations in planning and executing projects, meeting requirements, and creating project deliverables.
• Balancing competing project constraints, including but not limited to scope, quality, schedule, budget, resources, and risks to accommodate the needs of each user/customer.
•  Building a robust technical culture around our business systems that emphasizes technical excellence, rapid iteration, robust security, and frictionless user experiences.
• Partner with the business to continuously improve, optimize and enhance processes and their use of applications to maximize the benefits of investments in technology.
• Provide and own inputs to financial and capital planning processes.
• Ensure the continuous delivery of IT services through oversight of service level agreements with end users and monitoring of systems performance.
• Review software acquisition and maintenance contracts and assist with establishing master agreements to capitalize on economies of scale.
• Assess and communicate risks associated with applications within the portfolio and understand the total cost of ownership for technology investment decisions.
• Develop business cases and cost/benefit analyses for IT application spending and initiatives. This includes build vs buy, cloud vs on-prem, and insource vs outsource.
• Direct the team on consultation with stakeholders to define business and systems requirements for new technology implementations.
• Evaluate market trends in healthcare technology and emerging integrations with provincial systems.
• Ensure documentation is maintained or developed to support QA activities, solution design and knowledge articles for support teams in our document repositories.
• Effectively manage people resources across your portfolio and help foster a culture of growth and improvement, agility, and can-do attitudes.
• Documentation is maintained or developed to support QA activities, solution design and knowledge articles for support teams in our document repositories.
• Effectively manage people resources across your portfolio and help foster a culture of growth and improvement, agility, and can-do attitudes.

Requirements:

• 3+ years managing people, including building and leading teams of high-performing IT professionals.
• Experience in strategic planning and execution
• Experience managing external IT service providers and assessing the risk and cost implications of IT contracts and contract negotiations.
• Experience with onshore, nearshore, and offshore development and support processes.
• Experience in leading initiatives and teams through design, building, transforming, and managing applications in the cloud and application modernization strategies.
• Experience working with Agile development processes is strongly preferred.
• Sound knowledge of methodology and principles for systems architecture, technical design, software development and integration technology.
• Experience with systems design and development from business requirements analysis to day-to-day management.
• Strong organizational skills, the ability to perform under pressure and manage multiple priorities with competing resource demands.
• Strong understanding of human resource management principles, practices, and procedures.
• Experience within a Healthcare setting and some knowledge of Workday, MuleSoft, Azure, Salesforce, or similar applications and an EMR system such as Accuro are strongly preferred.

The Ideal Candidate Will Have:

• Positive, can-do attitude with a track record for building and maintaining relationships with executives and staff.
• Excellent oral and written communication skills.
• Exceptionally self-motivated and decisive.
• Excellent organization and prioritization skills, even when under pressure
• Track record of building high-performance teams.
• Strong internal and external negotiation skills.
• Willingness to learn and collaborate with both business and technology stakeholders.
• Keen attention to detail balanced with holistic views of the big-picture strategy.
• Excellent analytical, evaluative, and problem-solving skills.

Our Benefits:

Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive base salary, a comprehensive benefits plan, RRSP matching, bonus eligibility, and a genuine opportunity to grow supported by our Education Reimbursement program. We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s 50 Best Managed Companies

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:

Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

Established in 1987, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 150 physicians, specialists, and allied health professionals, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 800 staff sees clients physically and virtually from our downtown Toronto, Oakville, and Collingwood locations.