Senior Manager

2 weeks ago

Old Toronto, Canada Canadian Imperial Bank of Commerce Full time

Senior Manager - DI&A Production Application Support page is loaded Senior Manager - DI&A Production Application Support Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2409704

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

You’ll be joining the DI&A Production Application Support team within CIBC’s Direct Financial Services group , as a Senior Manager, Production Application Support. You will lead and manage production support team for Tier 1 Digital applications – Online Brokerage (Investor’s Edge, Imperial Service and Wood Gundy Online) and its related applications. You will participate and lead Incident management, problem management activities for incidents related to your applications. You will be proactive working with various monitoring systems to detect anomalies in the environment.

At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview

How You’ll Succeed

  • Platform Knowledge – Online Brokerage, OpenShift, MSSQL, Oracle
  • Problem Solving  – Collaborate on Incident, Problem and Change/Release Management to assist with restoring service, identifying and driving permanent corrective measures and safely & effectively managing change. In order to do this, you will be interacting with multiple different teams and occasionally vendors.
  • Relationship Building  – Build and maintain key relationships while you work to assist with client requests and deliver high levels of client experience.
  • Effective Communication  – Communicate incidents, daily/weekly/monthly through reporting or executive presentations.
  • Team Lead –You will be responsible for administrative functions on behalf of the team such as creating/maintaining the schedule, monthly incident reporting/analysis, onboarding/off boarding team members.
  • Continuous Learning – You will be expected to consistently build your knowledge of existing and new technologies.

Who You Are

  • You can demonstrate experience in managing major incidents impacting Application and Infrastructure Enterprise Contact Center Platforms.
  • You have a proven track-record in incident management and have worked previously in an ITIL/ITSM role for a financial institution (FI). This role requires 24/7 on-call support
  • You put our clients first.  You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • You understand that success is in the details.  You notice things that others don't. Your critical thinking skills help to inform your decision making.
  • You give meaning to data.  You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
  • You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
  • Values matter to you.  You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

81 Bay Street, 4th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Production Support, Business Requirements, IT Maintenance, IT Operations Support, Operational Efficiency, People Management, Service Levels, Technical Leadership, Work Collaboratively

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

#J-18808-Ljbffr

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