Current jobs related to Customer Success Manager - Island View - anessa

  • Store Manager

    1 month ago

    Island View, Canada BoxLunch & Hot Topic Full time

    At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets,...

  • Store Manager

    1 month ago

    Island View, Canada BoxLunch & Hot Topic Full time

    At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets,...

  • Parts Operations Field Manager

    1 month ago

    Island View, Canada Brandt Full time

    Parts Operations Field ManagerBrandt is actively seeking a Parts Operations Field Manager to oversee the Atlantic region. This role is pivotal in providing leadership and guidance for customer-facing parts support functions within Brandt Tractor. The Parts Operations Field Manager is responsible for executing our strategic business objectives and enhancing...

  • KFC - Restaurant Operations Manager

    3 weeks ago

    Island View, Nova Scotia, Canada FMI - Pizza Hut, KFC PFK, Taco Bell, Burger King and Panera Bread Full time

    About UsFMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread is a leading fast-food chain with a commitment to serving high-quality food and providing excellent customer service.Job SummaryWe are seeking a highly motivated and experienced Assistant General Manager to join our team. As a key member of our management team, you will be responsible...

  • KFC - Restaurant Operations Manager

    3 weeks ago

    Island View, Nova Scotia, Canada FMI - Pizza Hut, KFC PFK, Taco Bell, Burger King and Panera Bread Full time

    About UsFMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread is a leading fast-food chain with a commitment to serving high-quality food and providing excellent customer service.Job SummaryWe are seeking a highly motivated and experienced Assistant General Manager to join our team. As a key member of our management team, you will be responsible...

  • KFC - Associate General Manager

    1 month ago

    Island View, Nova Scotia, Canada FMI - Pizza Hut, KFC PFK, Taco Bell, Burger King and Panera Bread Full time

    KFC is seeking an enthusiastic Assistant General Manager to become a vital part of our team. This pivotal role supports the restaurant's operations and focuses on enhancing customer satisfaction while driving business growth.Key Responsibilities:Deliver exceptional guest service to ensure a memorable dining experience.Prepare our renowned chicken to meet...

  • KFC - Assistant General Manager

    3 months ago

    Island View, Canada FMI - Pizza Hut, KFC PFK, Taco Bell, Burger King and Panera Bread Full time

    Friday, March 17, 2023 At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with our hospitality, we make our customer’s day. So our jobs are more than a paycheck – they’re about being independent, having fun, and making new friends. Take a look at the position below and join...

  • KFC - Assistant General Manager

    3 months ago

    Island View, Canada FMI - Pizza Hut, KFC PFK, Taco Bell, Burger King and Panera Bread Full time

    Friday, March 17, 2023 At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with our hospitality, we make our customer’s day. So our jobs are more than a paycheck – they’re about being independent, having fun, and making new friends. Take a look at the position below and join...

  • Store Manager

    4 weeks ago

    Island View, Canada Narula's Full time

    Store ManagerOperational Management:- Ensure smooth day-to-day operations of the store, including opening and closing procedures.- Monitor inventory levels and place orders as needed to maintain stock levels.- Oversee food preparation and quality control to ensure adherence to brand standards.- Implement and enforce health and safety regulations to provide a...

  • Store Manager

    2 months ago

    Island View, Canada Narula's Full time

    Store ManagerOperational Management:- Ensure smooth day-to-day operations of the store, including opening and closing procedures.- Monitor inventory levels and place orders as needed to maintain stock levels.- Oversee food preparation and quality control to ensure adherence to brand standards.- Implement and enforce health and safety regulations to provide a...

  • Store Manager

    2 months ago

    Island View, Canada Narula's Full time

    Store ManagerOperational Management:- Ensure smooth day-to-day operations of the store, including opening and closing procedures.- Monitor inventory levels and place orders as needed to maintain stock levels.- Oversee food preparation and quality control to ensure adherence to brand standards.- Implement and enforce health and safety regulations to provide a...

  • Project Manager

    4 months ago

    Rocky View, Canada DSV Full time

    **CORE PURPOSE AND ESSENCE OF THE POSITION**: As a Project Manager, Customer Support, you will support the Director, Customer Support by leading key projects to the success of the business and will be responsible for the day-to-day support and success of our client. You will act as a liaison between the client and operations team. **ESSENTIAL DUTIES AND...

  • Store Operations Manager

    2 weeks ago

    Island View, Nova Scotia, Canada Narula's Full time

    Job SummaryWe are seeking a highly skilled Store Manager to lead our retail store operations at Narula's. The ideal candidate will have a proven track record of driving sales, managing store expenses, and leading a high-performing team.Key ResponsibilitiesOperational ManagementEnsure smooth day-to-day operations of the store, including opening and closing...

  • Store Operations Manager

    2 weeks ago

    Island View, Nova Scotia, Canada Narula's Full time

    Job SummaryWe are seeking a highly skilled Store Manager to lead our retail store operations at Narula's. The ideal candidate will have a proven track record of driving sales, managing store expenses, and leading a high-performing team.Key ResponsibilitiesOperational ManagementEnsure smooth day-to-day operations of the store, including opening and closing...

  • Executive Campus Operations Manager

    1 week ago

    Island View, Nova Scotia, Canada Recooty Full time

    Recooty is revolutionizing mobile food delivery with a game-changing operating strategy. Our technology-driven, campus-focused business offers an unparalleled mobile food delivery experience, empowering student professionals to gain real-world experience and kick-start their careers. Our innovative approach combines affordability with a unique opportunity...

  • Executive Campus Operations Manager

    1 week ago

    Island View, Nova Scotia, Canada Recooty Full time

    Recooty is revolutionizing mobile food delivery with a game-changing operating strategy. Our technology-driven, campus-focused business offers an unparalleled mobile food delivery experience, empowering student professionals to gain real-world experience and kick-start their careers. Our innovative approach combines affordability with a unique opportunity...

  • Department Manager

    4 weeks ago

    Island View, Canada Kent Building Supplies Inc. Full time

    p>Are you looking to grow your career and knowledge in a fast-paced, friendly, safety-oriented environment? Are you up for the challenge of elevating the customer experience through providing the best solution as a trusted partner for our customers?Department Managers are responsible for the sales results and daily management of their area. This includes...

  • Store Operations Manager

    1 week ago

    Island View, Nova Scotia, Canada Narula's Full time

    Store Manager Job DescriptionJob Summary: We are seeking a highly skilled Store Manager to lead our team and drive sales growth at Narula's.Key Responsibilities:Operational Management: Ensure seamless day-to-day store operations, including opening and closing procedures, inventory management, and food preparation quality control.Customer Service: Provide...

  • Store Operations Manager

    1 week ago

    Island View, Nova Scotia, Canada Narula's Full time

    Store Manager Job DescriptionJob Summary: We are seeking a highly skilled Store Manager to lead our team and drive sales growth at Narula's.Key Responsibilities:Operational Management: Ensure seamless day-to-day store operations, including opening and closing procedures, inventory management, and food preparation quality control.Customer Service: Provide...

  • Department Manager, Prospect St.

    3 weeks ago

    Island View, Nova Scotia, Canada Sportchek Full time

    About the RoleWe are seeking a highly motivated and experienced Department Manager to join our team at Sportchek. As a key member of our retail team, you will be responsible for leading a team of sales associates and providing exceptional customer service to our customers.Key ResponsibilitiesCustomer Service: Provide timely and effective support to...

Customer Success Manager

4 months ago

Island View, Canada anessa Full time

anessa works to improve environmental issues in Waste Management by introducing a new way of analyzing and optimizing the utilization of organic waste and agricultural leftovers to produce biogas and subsequently convert it to Renewable Natural Gas and renewable Electricity. Our goal is to help the industry to start more viable and sustainable biogas projects globally. We are looking for a talented Customer Success Manager to join our dynamic team to help us take our company to the next level.

Save the Planet, at a Profit

The Customer Success Manager is an essential role at anessa and is responsible for developing and executing nearly every aspect of customer success. This position will work closely with customers at all stages of their life cycle, from implementation and initial value to renewals and expansions. This includes user onboarding, adoption, training, and support. The Customer Success Manager functions as our customers’ trusted advisor and bridges the gap between the solution that anessa is building and the challenges the biogas industry faces. Additionally, the CSM will support in scaling our customer success team.

This role reports directly to the Chief Technical Officer and is the voice of the customer within anessa, providing feedback from our customers to our product team, ensuring timely issue resolution and value add features.

How to Apply

Please send your résumé, and a cover letter to hr@anessa.com and outline how your background is well suited for this role. All applications will be received and held in strict confidence.

Responsibilities:

  • Act as the primary point of contact for our clients, ensuring timely resolution of all inquiries and concerns.
  • Work with clients to address their project needs using the anessa software suite of platforms.
  • Closely monitor client satisfaction, taking proactive action to address any issues, and identifying areas for improvement.
  • Maintain a deep understanding of our services and offerings, identifying opportunities to upsell or cross-sell to current clients.
  • Create and maintain a growing database of client information and interactions in our CRM system.
  • Collaborate with internal teams to ensure client expectations are exceeded.
  • Develop and conduct client training sessions on our services and offerings.
  • Develop customer satisfaction and feedback strategies with monitoring customer support KPIs and metrics to track team goals.
  • Create and maintain training materials through our CRM Knowledge Base and third party software.

Requirements:

  • At least 3 years of experience in a customer-facing role, preferably in a B2B environment.
  • Bachelor’s degree in relevant Engineering discipline, Environmental Science or a related field.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong analytical and problem-solving ability.
  • Ability to interface with customers at all levels of an organization.
  • Proven track record of building and maintaining strong customer relationships.
  • Ability to work collaboratively with teams.
  • Strong understanding of customer and market dynamics.

Applicants must be Canadian citizens, permanent residents of Canada, or hold a valid Canadian work permit.

#J-18808-Ljbffr