Field Nurse Case Manager

2 weeks ago

Quebec, Canada Bayshore HealthCare Full time

The Bayshore Specialty Rx French Field Nurse Case Manager will be a single point of contact for physicians. They will work with the Reimbursement Specialist to support patients throughout the entire patient support program journey. The Field Nurse Case Manager thrives in an environment that emphasizes teamwork, accountability, processes a deep willingness to serve customers and drives positive customer and patient experience in afast pacedwork environment.

DUTIES AND RESPONSIBILITIES

  • Provideexemplary courteous professional service to all program stakeholders
  • Proactively offers support and advocacy to patients and HCP
  • Visits prescribers in their assigned area toassistwith paperwork in office asrequired
  • Review patient charts to gather all pertinent andappropriate informationto complete necessary reimbursement forms in a concise,organizedand professional manner
  • Liaise and advocate with third party providers
  • Provideongoing support andassistanceto ensure patient adherence
  • Liaise with client (Patient Experience Lead, Territory Manager, Medical Science Liaisons) asrequiredtoprovideoptimalservice to HCPS,Patientsand clinics
  • Activelyestablishand strengthen relationships with HCP within assigned region through on site and virtual visits
  • Identify, report and document Adverse Events as per Pharmacovigilance requirements
  • Participatein ongoing internal and/or external continuing education activities
  • Adhere to Bayshore Policies and Procedures
  • Participatein quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as key performance indicators for the program.
  • Participatein proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
  • Maintainconfidentiality of client and corporate information and discusses same only withappropriate Bayshorepersonnel
  • Complete other tasks asrequested.

Job Qualification

  • Registered Nurse or Registered Practical Nurse (RN/RPN) License
  • Current registration/licensing with the provincial regulating body of residence
  • Must speak French fluently but bilingual is an asset.
  • Ability to travel asrequired– own vehiclerequired
  • Experience in immunology considered an asset
  • Familiarity with PIPEDA and how it applies in a confidential patient environment.
  • Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape is considered an asset.
  • Experience inidentifyingand reporting adverse events to health Canada and Medical Information
  • Strong strategic thinking and problem-solving skills
  • Ability to multi-task, prioritize and manage time effectively
  • Strong problem-solving skills and the ability to think under pressure
  • Excellent computer skills; Microsoft Suite of products (minimum intermediate level Excel, Word, Power Point)

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

About Us

Bayshore HealthCare is one of the country's leading providers of home and community health care services and a Canadian-owned company. With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,500 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. Bayshore HealthCare has been a recipient of Canada's 50 Best Managed Companies award since 2006.

We thank all applicants who apply. Only those selected for an interview will be contacted.

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