Customer Service Agent

2 weeks ago

Sherbrooke, Canada Soucy Full time
HERE'S HOW YOU'LL CONTRIBUTE TO THE COMPANY'S SUCCESSYou'll be joining an innovative company with more than 215 employees, international reach and still growing after 50 years
WHAT WILL YOU DO WITH YOUR TIME?As a Customer Service Agent, you'll take care of all the customer requests for which you're responsible. From order entry to sales analysis, delivery follow-up, complaint recording, corrective action follow-up and customer relations. In collaboration with the planning, production, quality and business development departments, you are the voice of the customer within the company.In a nutshell, here's what you'll be doing:
  • Enter orders into the system and carry out any necessary follow-up
  • Process development requests/submissions;- Forward complaints to the quality department and follow up with customers to ensure their satisfaction
  • Monitor and analyze customer sales (volume and $) and act proactively accordingly;- Contribute actively to the business relationship established and/or to be developed
  • Represent and support customers in continuous improvement projects

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