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Associate Director of Outreach

2 months ago

Markham, Canada Evergreentreatment Full time

Title: Associate Director of Outreach

Company: REACH/evergreen Treatment Services

Location: Belltown office and all area locations

This is an exempt salaried position

The hours are 8:30-5:00 M-F

The annual salary is $105,000 to $118,000.

ETS strives to achieve pay equity and transparency as part of our goal to create an equitable workplace.

Working at Evergreen Treatment Services makes a big difference in our community

· ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.

· Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.

· Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.

REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life.

The REACH mission is to foster community health and safety through outreach, relationship, healing interventions and systems advocacy for people who use drugs.

REACH provides outreach-based care coordination, multidisciplinary clinical services, and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.

REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals’ lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren’t just surviving, but able to thrive.

REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions.

The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply.

This dynamic position plays an important role in helping ETS accomplish our mission

Job Summary:

· The Associate Director of Outreach role is part of the Outreach domain at REACH that supports ETS’ mission through engaging people who use drugs and live outside in a designated geographic area.

· This role makes a critical difference at ETS by supporting individuals in various stages of Substance Use Disorder (SUD) needs and homelessness and building connections with community-based partners.

· The position is full-time onsite, and the days and hours are typically M-F, 8:30 a.m. – 5:00 p.m. with potential need for after hours or weekend coverage.

What you contribute to this role – Responsibilities:

  1. Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.
  2. Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.
  3. Oversee communication and collaboration with the City of Seattle Unified Care Team and support coordination with the King County Regional Homelessness Authority, when needed.
  4. Manage Outreach supervisors and support day-to-day operations of Outreach team demands.
  5. Support contract management for all contracts in Outreach domain, including supporting contract renewal and application process.
  6. Oversee ETS REACH supplies and inventory process to ensure staff have supplies needed to serve clients.
  7. Train REACH milieu spaces on Outreach practices to support front desk staff in order to navigate various client needs.
  8. Provide organizational direction to Outreach related projects, including creation of By Name Lists and use of census models to provide community with useful information while protecting client privacy rights.
  9. Provide oversight regarding hiring and onboarding of new Outreach team members and coordinating shadowing across REACH domains.
  10. Help lead program coordination and REACH domain collaboration to deliver high quality continuous care to clients engaged by the Outreach team.
  11. Collaborate with community partners, including business, provider, and governmental partners, to support REACH mission and vision growth.
  12. Oversee Outreach data tracking design and training to continue evolving our database to accurately capture Outreach work and impact.
  13. Work closely with the Outreach director to plan and implement program initiatives that accomplish REACH’s mission.
  14. Take responsibility for carrying out strategic planning activities with program managers and supervisors to develop and fine-tune program goals and operations for successful services delivery.
  15. Supervise program managers and supervisors, providing them with regular direction, coaching, and evaluation support in fully supporting direct services staff.
  16. At times, may supervise direct service staff if needed to fill supervisory gaps, such as for a new project or for a specialty service.
  17. Oversee project management function for domain initiatives, ensuring that project tasks are delegated appropriately, and accountability occurs at all staff levels to see projects through to fruition.
  18. Take responsibility for initiating process improvement tools and support systems, including evaluation, so that all domain programs and projects are carried out efficiently and with a continuous process improvement focus.
  19. Provide leadership in collaboration with Quality Information Risk Management (QIRM) team to help ensure quality improvement and risk management strategies are implemented at direct service and leadership levels.
  20. Monitor all budgetary components of domain activities, with domain director, to ensure careful budget oversight and fiscally responsible and successful outcomes of utilizing all funding streams.
  21. Partner proactively with internal and external stakeholders for the domain’s success, and actively develop and sustain productive working relationships with community partner organizations for that same end.
  22. Oversee and carry out extensive data analysis activities, including comprehensive data reporting, to support and shape strategies for the domain’s focus and success.
  23. Serve in an active leadership capacity throughout the organization and help take responsibility for cultivating REACH leaders and overseeing the professional development and career path opportunities for REACH staff.
  24. Collaborate closely with HR to support leadership to resolve all personnel issues. Review all PIPs and support leadership with hiring and termination decisions.
  25. Initiate and facilitate staff training and development as needed.
  26. Help develop policies and procedures, remaining up to date on agency changes and supporting leadership and staff to carry out all processes in accordance with P & P’s.
  27. Provide expert consultation and direct support to staff during crisis situations, leading crisis response as needed.
  28. Collaborate directly with ETS’ Safety Officer and provide key leadership aimed at addressing any safety issues that arise with clients and/or staff.

Note: New and/or different duties and responsibilities may be assigned to this job at any time.

What you bring to this role – Qualifications:

  1. Bachelor’s or master’s level degree in Public Health, Social Work, or related field, or equivalent experience preferred.
  2. Minimum of 10 years working in positions related to community outreach, public health, social work, or related areas.
  3. Minimum of five years in progressively increasing leadership roles providing direct supervision.
  4. Significant direct experience serving people with behavioral health conditions living unhoused desired.

Knowledge and Skills:

  1. Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
  2. Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
  3. Expertise in how the outreach continuum in Seattle/ South King County operates and how to work within the system.
  4. Knowledge of Outreach data tracking, standards, training, and interpretation to support building out how Outreach team documents our work and communicates out to community about our impact.
  5. Skilled outreach to support a radically hospitable approach to clients who use drugs and live outside while maintaining staff and client safety.
  6. Understanding of organizational policies and safety planning skills to support staff in decision making.
  7. Ability to engage a multigenerational team with the goal of building up staff from various backgrounds.
  8. Understanding of racial equity and social justice and a commitment to help create an equitable environment for all ETS clients and patients and fellow staff.
  9. Understanding of REACH Agency database and Health Management Information Systems (HMIS) database.
  10. Outstanding strategic planning and problem-solving capabilities in complex organizational and programmatic settings.
  11. Excellent leadership and program oversight skills, including a proven track record of leading teams to achieve successful programmatic outcomes.
  12. Well-developed collaboration and consensus-building skills to help cultivate effective internal and external partnerships to best support the work of the domain and REACH division.
  13. Optimal analytical skills, including strong comfort level with generating reports to convey critical data analysis to support domain and REACH-wide strategies and objectives.
  14. Adept teamwork skills to partner seamlessly with the domain director to achieve domain outcomes in a sustained manner that consistently embodies REACH’s core values.
  15. Strong interpersonal skills and verbal/written communication skills.
  16. Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
  17. Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
  18. Flexible team player, with excellent attention to detail.
  19. Ability to maintain confidentiality and use discretion when handling highly sensitive information.
  20. Ability to set boundaries, resolve conflict and de-escalate issues.
  21. Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.

Additional Essential Information:

Physical Conditions and Requirements:

· The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.

· The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.

· The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used:

· Computer, photocopier, and phone.

· Possible use of a program vehicle, for which a valid Driver’s License and acceptable driving record would be required.

Inclusivity and Reasonable Accommodation:

· Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed.

· ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.

Check Out ETS’ Excellent Benefits - Part of Your Total Rewards Package in this Role

Key Benefits:

· Medical and Dental benefits, as well as voluntary Vision benefits.

· 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA.

· Basic Life/ADD/FSA tax saving accounts for health and dependent care.

· Employee Assistance Program (EAP).

· Voluntary long-term disability coverage.

· Vacation (2 weeks/year, access at 6 months).

· Sick leave (24 days/year, access at 30 days).

· Mental health leave (12 days/year, access at 30 days).

· Holidays (12 days/year) and one Floating Holiday per year.

Exceptional Perks:

· Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc.

· Transportation stipend or pass and mileage and parking reimbursement when traveling for work.

· License renewal reimbursement and tuition/training assistance.

· Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times.

· Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs).

· Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping.

Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term.

· To learn more about ETS, visit our website at www.evergreentreatment.org.

Evergreen Treatment Services acknowledges that we are on the traditional land of the first people of Seattle, the Duwamish People past and present and honor with gratitude the land itself and the Duwamish Tribe.

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