Burlington - Large Item Team Returns Evaluator

4 weeks ago

Burlington, Canada Bhphoto Full time
Burlington - Large Item Team Returns Evaluator

290 Daniels Way, Burlington, NJ 08016, USA

Job Description

Job Overview: The Large Item Team Returns Evaluator performs necessary steps to fulfill the customer’s return in accordance with the company’s return and exchange policies. Depending on the item’s condition and reason for return, the item is forwarded to different departments to be resold, returned to vendor, etc.

  • Reviews customer communications (i.e. RMA letter, C/S notes) to determine customer’s needs.
  • Examines returned merchandise to determine condition and checks for accessories.
  • Determines the placement of the merchandise (i.e. stock, returned to vendor, used, back to customer).
  • Processes refund, credit, restocking fee, etc. based on B&H policies.
  • Creates new order if exchange is requested.
  • Repacks merchandise to new condition, if recategorized as new.

Additional Responsibilities:

As assigned by the Supervisor.

Specific Knowledge, Skills, and Abilities:

  • Organized and detail-oriented.
  • Knowledge of computer systems (UNIX, web, email, Excel).

Preferred Education, Experience and Licenses:

  • Previous experience troubleshooting computers and cell phones is preferred but not required.

Physical Environment/Occupational Risks:

  • Must be able to lift 50lbs independently and up to 80lbs with assistance.
  • Must be able to stand for extended periods of time.

Required Schedule:
Monday - Thursday, 9am - 6pm AND Friday, 9am - 3pm.

Eligibility contingent upon background screening.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

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