Director, CEO Office

2 weeks ago

Old Toronto, Canada Greater Toronto Airports Authority Full time

Your way forward: Join Canada’s busiest airport as our next the Director, CEO Office

Do you want to help transform Toronto Pearson into the global airport of the future? We’re committed to becoming one of the most advanced, sustainable, and passenger-friendly airports in the world – and we need your help. This is your chance to play an essential role: building the story of Pearson’s transformation and engaging meaningfully with a range of critical stakeholders to build trust and support for organizational mandates and priorities.

Position Summary:

Reporting directly to the CEO, the Director, CEO Office is a pivotal role in orchestrating program coordination, interfacing and collaborating with the executive team, and providing advisory regarding the priorities of the CEO. Their role encompasses supporting executive meetings, communications, strategic planning, and serving as a conduit to boost corporate efficacy. The Director will act as a leader of the CEO office and serve as an “air traffic controller” for critical strategic initiatives and decisions required by the CEO. This role will provide guidance to the CEO office staff, spearhead strategic projects, and certify the currency of CEO's policies and protocols. Moreover, the Director collaborates with the Board office to synchronize enterprise activities with CEO's strategic imperatives. Possessing adeptness in navigating high-stakes, multifaceted priorities, the Director excels in devising innovative solutions and thrives on change and continual improvement.

As Director, CEO Office, you will:

  • Build relationships crucial to the success of the CEO office and plan and manage the flow of activities, projects, initiatives, and communication at a high volume internally and with external partners
  • Participate as an adjunct member of the Executive Team including planning, attending , meetings and retreats, scheduling and agenda development, facilitating to keep on schedule, providing meeting summaries and tracking action items
  • Communicate directly with Board Directors, industry Executives, Stakeholders, Government Officials, and others, on matters related to CEO's priorities including STRAP, business deals, personnel, and decision-making
  • Aggregate working plans from each of the business units; identifying commonality, gaps, etc. and function as an advisor/internal consultant to business units on aligning various areas of work and projects to the CEO’s priorities
  • Anticipate and advise on priorities and create roadmaps to ensure they are being addressed through follow up with action owners and stakeholders
  • Work closely and optimally with the CEO to keep her well informed on issues and concerns addressed to the CEO as well as upcoming commitments and responsibilities related to the organization’s strategic priorities
  • Act as a "barometer", having a sense for the issues taking place in the work environment and keeping the CEO updated appropriately
  • Organize CEO initiatives and appearances, including townhalls, conferences, interviews etc.
  • Support the production of presentations, briefings, and communications materials for the CEO
  • Monitor the CEO’s online/social media presence
  • Provide a bridge for smooth communication between the CEO's office and internal departments; demonstrating leadership to maintain credibility, trust, and support with Senior Leadership to front line employees
  • Model the GTAA leadership behaviours; and coach, mentor and develop individuals on their team

This is a chance to be at the forefront of history at Toronto Pearson. To do so, you will bring:

  • Post-secondary degree/diploma
  • 7+ years as a department leader, Chief of Staff or Senior Level Business Partner
  • 7+ years’ experience in a fast-paced, complex environment with multiple sub committees of the Board of Directors, and a large Executive team
  • Business degree or MBA; and Industry experience in aviation, airline and transportation are considered an asset
  • Ability to obtain and retain Transportation Security Clearance

At Toronto Pearson, we value a wide range of experience. Consider this role if you have:

  • Gravitas and emotional intelligence required to represent the President and CEO
  • Demonstrated ability to influence, collaborate and negotiate cross functionally, as well as with external stakeholders to achieve results
  • Superior verbal communication skills in a professional corporate environment
  • Highly detailed oriented with strong time management and organizational skills, and the ability to triage work from multiple sources to discern order of priority
  • Considerable judgment, tact, and discretion in preparing, disclosing and handling information of a confidential and sensitive nature
  • Demonstrated ability to lead teams, direct and coach work, including the professional development and advancement of team members
  • Ability to read complex situations, relationships and see around the corners
  • Strong interpersonal and relationship management skills coupled with a ‘can do’ attitude to provide the highest level of customer service
  • Strong project management and execution skills
  • Excellent presentation, writing and project management skills
  • Excellent communication skills to effectively reach a broad audience of internal and external key stakeholders
  • Strong and proactive interpersonal skills to develop and maintain relationships and manage conflict
  • Ability to work with diplomacy and tact and provide good judgment
  • Strong decision-making skills and the ability to influence
  • Ability to work in a fast-paced ever-changing environment
  • Ability to work additional hours (evenings and weekends)

Toronto Pearson our future is unlimited because we are building it. Our work is not just about building the foundation for the airport of tomorrow but the way to create careers in a cutting-edge work environment. Be a part of this once-in-a-lifetime chance to build our legacy.

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