I.T. Help Desk Technician

3 weeks ago

Calgary, Canada Rise People Full time

Shane Homes Group of Companies, a leading residential production home builder, constructing quality new homes in premier communities since 1979 has an opportunity for a I.T. Help Desk Technician to join its I.T. department.

Why Join our Team?

At Shane Homes, we pride ourselves on providing our employees with challenging job roles and opportunities for advancement within our growing company. We encourage our employees to continuously improve their knowledge and skill sets through empowerment in the workplace and providing additional job training as needed.

We reward our employees for their hard work and dedication towards meeting company goals with our unique profit-sharing program. Shane Homes strives to build a culture focused on family values, community involvement and continuous innovation within the home building industry.

Who are we looking for?

We are seeking a highly skilled and customer-focused I.T. Help Desk Technician to join our dynamic team. As an integral part of our support services, you will be responsible for providing technical assistance and support to field Show Homes and end-users while ensuring optimal system functionality. Additional support to the internal office team for system upgrades and new workstation prep work would also be included. The role involves working during non-traditional hours, including evenings and weekends.

Schedule: Monday to Wednesday: 2:00pm to 9:00pm, Saturday to Sunday: 12:00pm to 6:00pm

What you will be responsible for:

User Support: Provide timely and effective support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.

Troubleshooting: Diagnose and resolve technical issues related to computer systems, hardware, software, and network connectivity.

Ticket Management: Accurately log and track support requests using the help desk ticketing system, ensuring proper documentation and resolution.

Communication: Clearly communicate technical solutions to non-technical end-users, maintaining a high level of professionalism and customer service.

Remote Assistance: Offer remote assistance to users through remote desktop tools, ensuring a seamless resolution to issues.

Software Installation and Configuration: Assist users with the installation, configuration, and troubleshooting of software applications.

Hardware Maintenance: Perform basic hardware maintenance, including the replacement of faulty components and peripherals.

Collaboration: Work closely with other I.T. team members to escalate complex issues and collaborate on problem-solving.

Shift Handover: Provide comprehensive handover information at the end of each shift to ensure continuity of support.

Qualifications & Skills:

Minimum of 5 years of experience in a similar help desk or technical support role.

Technical proficiency in troubleshooting Windows, Apple iPhone / iPad, VPN configuration, Office 365. HomeFront / Sage Timberline is an asset.

Knowledge of basic networking concepts and protocols.

Strong communication and interpersonal skills.

IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Ability to work independently and collaboratively in a fast-paced environment.

Company Perks

Shane Homes offers a competitive total compensation and group benefits package including an exceptional profit-sharing program, and health spending account.

Excellent company culture

Continuous training, education, and job skill enhancement

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