Analyst, Business Intelligence

3 weeks ago

Grenfell, Canada Bell Canada Full time

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At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.


If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 


Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.  

The Business Intelligence/Business Performance Optimization team resides within Bell Business Markets and is responsible for developing, maintaining and using data to drive insights on customer experience and optimization of our back office. The team consists of data analysts for analyzing data, capacity planning management for sourcing and maintaining data, programmers for building dashboards and data scientists for building machine learning models.  

Our team partners closely with other business intelligence teams within the company and supports primarily our operational teams with impactful insights that help us continue to transform the business. In addition, the team has an active role in the change management process within Bell Business Markets, often including: automation initiatives, self serve tool development, and process engineering. We are looking for a soon-to-be or recent university graduate with an aptitude to create business impacts using data-driven approach. As part of this team you will have the opportunity to implement the latest practices in analytics, data visualization and machine learning to enable Bell Business Market team members to have faster and more insightful access to the drivers of their operations.  

How the program works: You will have the opportunity to work on projects and improve your skills in presenting to upper management, data analytics, capacity planning management, data engineering and machine learning.  

Key Responsibilities
  • Identify areas for ML/AI opportunities and demonstrate to internal clients how ML/AI can improve their business
  • Highly analytical with an understanding of the basic principles of working with large and complex data sets
  • Ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations
  • Demonstrated initiative, leadership and a passion for learning new skills
  • Strong work ethic and persistence in the face of challenges and opportunities
  • Demonstrated curiosity and ability to learn quickly, with an ability to manage multiple projects and priorities
  • Work with partners within Customer Operations and across Bell to make data-driven business decisions
Critical Qualifications
  • Undergraduate or masters degree in Engineering, Business, Computer Science, Operations Research, Physics or Mathematics
  • Experience with Machine Learning algorithms, including strong knowledge of the mathematical underpinnings behind various methods: regression techniques, neural networks, decision trees, clustering, pattern recognition, dimensionality reduction
  • Manipulating large & complex datasets Statistical software and data-mining tools and methods; such as SAS, SQL, Python, R or other statistical packages
  • Presentation skills are an asset
  • Experience in reporting and data visualization tools such as Microstrategy, Tableau is an asset
  • Experience in large data sets and machine learning techniques is an asset

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca .

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