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Vice President, Business Banking Operations

1 month ago

Old Toronto, Canada Scotiabank Full time

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Title:  Vice President, Business Banking Operations

Requisition ID: 203654 

We are committed to investing in our employees and helping you continue your career at Scotiabank. 

Purpose

The Vice President, Business Banking Operations (The VP), provides strategic direction, leadership and oversight for Business Banking Operations supporting Business Banking, Small Business, and Corporate Banking in Canada.

The VP will ensure business strategies, plans and initiatives are supported in compliance with governing regulations, internal policies and procedures while focused on delivering first in class customer service. The incumbent is also responsible for establishing strategies and plans for sustaining an effective operating model including enabling a lean environment, capacity planning, credit decision-making and quality control while maintaining the Bank’s various Risk Appetite thresholds by business segment.

Accountabilities
  • Leads and drives a client-driven culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Directs day-to-day activities in a manner consistent with the Bank's risk culture and the relevant risk appetite statement and limits. Communicates the Bank's risk culture and risk appetite statement throughout their teams.
  • Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.
  • Service & Operations Mandate:
    • Actively contribute to the Canadian Banking and Global Banking Markets strategies through leadership in customer service by:
      • Providing strategic direction in the delivery of first in class customer service exceeding customer expectations across all businesses.
      • Championing the evolution of the Operating Model and customer service framework in the Business Service Centre.
    • Champion new and innovative growth and services opportunities complementing the Bank's goal of serving our customers better while reducing structural costs, improving productivity enhancing services and re-investing in our businesses by:
      • Leading initiatives to improve productivity through cost controls and innovative solutions.
      • Enabling best-in-class customer service delivery while improving productivity and reducing costs.
      • Monitoring and analyzing operational results daily, prioritizing high-risk issues immediately
      • Identifying and directing tactical responses to negative trends.
      • Leading direct reports in the effective and efficient operations of their respective areas, while always ensuring appropriate due diligence in adherence with Operational Risk Management Framework, Anti Money Laundering, Know Your Customer and Guidelines for Business Conduct.
    • Lead the transformation of the business service functions across the Bank by:
      • Providing strategic and tactical direction in the transformation and operational sustainment of the following functions: commercial loan fulfilment, small business document centre, and commercial mortgages.
      • Ensuring the unit adheres to established service standards, audit and compliance requirements and any significant findings are addressed in a timely, effective, and efficient manner.
      • Working with business line executives to identify and understand their strategies to lead the design of business processes that support and enable business units to meet their goals.
      • Ensuring staffing levels and capabilities are in keeping with business line needs and growth projections.
      • Leading the execution of an integrated and collaborative approach to support the business strategy.
    • Oversees the development of key strategic alliances, partnerships, and third-party supplier relationships to effectively meet the needs of our customers and business partners' needs by:
      • Collaborating internally and externally to influence and support new and innovative business services affecting the Bank's customers.
      • Leveraging GBS Campus opportunities.
      • Identifying new opportunities to support business partners.
      • Representing the Bank with clients and business partners.
  • Embeds all elements of the risk appetite statement and risk appetite measures into activities to:
    • Embed prudent risk taking into the risk culture and day-to-day management of risk and ensures alignment between the approved risk appetite, planning and decision making.
    • Implement controls and processes to be able to effectively identify, monitor and report against allocated risk appetite measures; and
    • Act in a timely manner to ensure effective management, and where necessary mitigation, of material risk exposures, those that are close to or exceed the approved risk appetite statement and/or risk appetite measures, and promptly escalate, breaches in risk appetite to Global Risk Management.

Education / Experience

  • Bachelor’s degree and/or MBA with a concentration in Finance, Accounting or Business Management with a minimum 10 years of relevant industry experience.
  • Seasoned experience managing a large customer centric operation. Expert leadership skills with strong interpersonal and motivational skills to facilitate a positive and effective team environment.
  • Proven history of partnership and collaboration to build business relationships and drive change.
  • Expert knowledge of Banking industry including operations, Business services and lending, technology/ systems, procedures, financial industry products and services, project leadership & execution.
  • Experience with Small Business adjudication, including security documentation, management controls and audit disciplines.
  • Experience collaborating with dealers, branches, and alternative delivery environments.
  • Experience with credit risk adjudication policies and processes
  • Expert knowledge of regulatory compliance related to Privacy, Anti-Money Laundering/Anti-Terrorist Funding, FCAD and Know Your Customer requirements.
  • Solid grasp of loan structures, including due diligence and documentation
  • Customer-focused and results-oriented with proven analytical and financial skills.
Location(s): Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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