Field Technician IV

3 weeks ago

Toronto, Canada Fortna Canada Corp. Full time

Fortna Canada is looking to add A Field Service Technician to our team, you will have exceptional mechanical skills, specifically in the conveyor industry, along with exceptional written & communication and problem solving skills.

The Field Service Technician will be responsible for the full lifecycle support of all project and commissioning team

  • Service Calls
  • Installation
  • Preventive Maintenance
  • Repairs
  • Training
  • Troubleshooting

ESSENTIAL FUNCTIONS:

Will work efficiently under the guidance of the Field Support Supervisor for the following tasks:

  • • Technical expertise and mastery of mechanical / electrical drawings for industrial control systems. Repairs and maintains in accordance with diagrams, sketches, operation manual, and manufacturer’s specifications, machinery, and mechanical equipment, such as engines, pneumatic tools, conveyor systems, production equipment, using hand tools, power tools, end precision-measuring and testing instruments
  • Ability to work alone
  • Expert mechanical and electrical maintenance and repair skills
  • Ability to work as part of a team
  • Provide leadership, coaching, and/or mentoring to a subordinate group
  • Act as lead or first-level supervisor
  • • Readily available to go onsite for technical emergencies/ customer support at any time
  • Mastery of mechanical and electrical troubleshooting
  • Ability to meet deadlines, always.
  • Certification in various welding techniques (stick, MiG, and TIG welding) is a plus
  • Provides customer service and support for electronic equipment
  • Installs calibrate, maintain, and repair all equipment
  • Respond to calls for emergency repairs
  • Handle complex issues and problems
  • Maintain service or maintenance record
  • Use manufacturers' service manuals and documentation to provide initial troubleshooting and/or repairs
  • May be responsible for maintaining required parts inventory by ordering replacement parts as necessary and conducting inventories as required
  • Performs complex technical services at a customer site or in the field
  • Installs, adjusts, maintains, and repairs company products.
  • Maintains a parts inventory and uses a variety of small tools and follows guidelines or instructions established by the organization.

QUALIFICATIONS:

· Possesses a technical degree or 6 or more years equivalent work experience in lieu of degree.

· Possesses a technical certification in related fields or 6 or more years equivalent work experience in a skilled trade.

· Possess the training and experience to execute all phases of conveyor repair and system installation within the material handling industry

· Strong problem-solving and trouble-shooting skills

· Read and interpret equipment manifests, BOM’s, and mechanical / electrical drawings

· Logically diagnose and determine if a problem is electrical or mechanical in nature and formulate a plan of action.

· Excellent verbal communication skills

· Communicate with individuals under duress in a calm and professional manner

· Diagnose problems using plain language for complex technical terms and concepts in a logical manner, so that the individual on-site can understand and execute requests via verbal input

· Have excellent customer service / interpersonal skills and possess a logical problem-solving mindset.

· Apply common courtesies and respect always

· Understanding of industrial computer hardware and commonly used software applications (i.e.MS Office) and operating systems

· Individual must be self-motivated, detailed oriented and results focused

· Possesses comprehensive knowledge of subject matter.

· May act as a lead or first-level supervisor.

· Oral and written communication competencies.

· Performs work with a high degree of latitude.

· Handles the most complex issues.

· Possesses expert knowledge of subject matter.

· Clean driving record.

· Detail oriented.

· Leadership skills

· Independence.

TRAVEL:

Generally, this position requires up to 75% travel to various FORTNA Canada sites and may include overnight stays. Typically, travel is within the Greater Toronto Area but occasionally may require some International travel.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

Fortna Canada is fully committed to abiding by all equal opportunity employment standards. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.

Job Type: Full-time

Pay: $40.00-$65.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care

Schedule:

  • Overtime
  • Weekends as needed

Supplemental pay types:

  • Overtime pay

Work Location: On the road

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