Sr Tech Consultant

3 weeks ago

Mississauga, Canada NLB Services Full time

Please find the details of the position below:

Title: Sr Tech Consultant

Location: Mississauga, ON(Hybrid Role)

Duration: 12 months Contract Role

Responsibility:

  • Customer Enablement: Assist consumers in maximizing the value of Operational and Predictive Intelligence infrastructure products by providing guidance, training, and best practices to optimize their usage.
  • Technical Support: Proactively troubleshoot and resolve consumer issues related to infrastructure components such as operating systems, databases, storage, observability, and backup solutions.
  • Recommendations and Training: Make recommendations for enhancements or improvements to consumers' infrastructure setups, and deliver tailored training sessions to ensure consumers are proficient in utilizing our services effectively.
  • Product Optimization: Work closely with the product development team to provide feedback, identify areas for improvement, and contribute to the enhancement of our infrastructure services.
  • Strategic Guidance: Offer strategic advice to consumers regarding infrastructure best practices, and optimization opportunities to align their business objectives with our products.
  • Cross-Team Collaboration: Act as a bridge between application and infrastructure teams, fostering collaboration and alignment to ensure smooth operation of services across the different domains.
  • Stakeholder Relationship Building: Cultivate strong and trustworthy relationships with stakeholders by demonstrating unwavering commitment, proactive communication, flexibility, and leveraging your in-depth knowledge of IT infrastructure.

Your qualifications and experience:

  • 8+ years of IT experience and 4+ years of leadership experience as a project manager or as a manager within multinational environments
  • You have the capability to actively listen to your stakeholders to properly understand their needs and transmit them to other collaborators using simple words adapted for the audience.
  • Your curiosity enables you to connect the dots by using your creative thinking
  • Propose efficient solutions and improvement activities.
  • You are able to structure activities with multiple tasks while keeping the focus on the goal.
  • Your coordination and facilitation skills enable team spirit in virtual teams and promote win-win situations.
  • Strong consumer-centric and agile mindset to anticipate, recognize and meet evolving Business needs.
  • Excellent communication, influencing and negotiation skills. Demonstrated ability to collaborate and influence technical and non-technical stakeholders. Proven interpersonal skills to interact effectively with individuals in multiple countries and varying cultures.
  • Strong verbal and written English. Spanish is desirable.
  • Adaptable to change in a large organization.
  • Flexibility regarding working hours.
  • Occasional international travel might be required.
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