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Auto Claims Advisor I
2 months ago
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.
At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we’re dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential.
TD Insurance Auto Centre Teams provide a 'one stop shop' for customers by making it easy to address all their auto claim needs—they can drop off their vehicle, pick up a rental and speak to a claims professional all in one convenient location. We strive to build deep and long-lasting relationships with our customers by creating value, understanding their needs and delivering personalized, trusted advice.
If you’re a compassionate and analytical professional with strong customer service skills, we want you to join our team.
As an Auto Claims Advisor, you’ll provide advice and support to customers and ensure they feel taken care of in their time of need.
What You'll Do
- Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy.
- Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims.
- Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle.
- Contribute to team productivity objectives by maintaining a positive file count and open/close ratio.
- Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops.
Job Requirements
What You Need to Succeed
- One or more years of claims adjusting experience is preferred, but we’re excited to welcome applicants without specific claims experience; postsecondary education considered an asset.
- Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients.
- Superior time management skills and thrives in a fast-paced environment with competing priorities.
- Proven ability to negotiate positive outcomes when reasonably possible.
- Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener.
- Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports.
Who We Are
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you
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