Bilingual Senior Associate, Deposit and Payment Operations

3 weeks ago

Old Toronto, Canada BMO Full time

Application Deadline: 05/12/2024

Address: 250 Yonge Street #B2COperations

Please note this is a 6 month contract.

Job Description:

Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes, and fulfillment of business, stakeholder, and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization, and to achieve business results and deliver the intended customer and employee experience.

Deposit and Payments operations include (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc. Analyzes data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports, and dashboards. Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.

Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager. May perform quality control and training. Organizes work information to ensure accuracy and completeness. Executes routine tasks such as service requests, transactions, queries, etc. within relevant service level agreements.

Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes, and procedures. Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests. Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements (SLAs) are met. Checks and reconciles information and documentation to ensure accuracy and completeness. Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.

Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes. Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed.

Qualifications:

Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. Knowledge and experience using relevant systems and technology - Good. Knowledge and understanding of the business unit's key products and services, processes and controls - Good. Knowledge of the risk and regulatory requirements of the business - Good. Prioritization skills - Good. PC skills (MS Word, Excel, PowerPoint) - Good. Ability to multi-task in a fast-paced environment. Specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem-solving skills - Good. Bilingual (English, French) - Good.

Grade: 4

Job Category: Individual Contributor / Collaborateur

We're here to help

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities, and our people. By working together, innovating, and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team, you are valued, respected, and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience and broaden your skillset. BMO is committed to an inclusive, equitable, and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

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