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Customer experience specialist, nofrills atlantic
3 months ago
Les candidats référés ne doivent pas postuler directement pour ce poste.
Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.
L’utilisation du masculin à pour but d’alléger le texte
Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.
Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.
Title: Customer Experience Specialist NOFRILLS Atlantic
Job Description:
The Customer Experience Specialist at NOFRILLS is responsible for the delivery & execution of core divisional programs, aligning the National business initiatives and ensuring the training infrastructure is present and implemented across all departments. The role of the Specialist is to support the stores on Process and Program implementation The CES works closely with the District Manager to help deliver results influenced by process or program.
The goal of the CES is to ensure a positive and seamless customer experience in our stores by identifying any opportunities within store performance, support stores on new projects & process improvement initiatives as well as ensuring any training gaps are addressed. The Specialist will laisse with various cross-functional teams including, Merchandising, Pricing, Promotions, Allocations, Marketing, Finance and Operations teams to ensure communication & execution of the National standards for all programs and processes while sharing best practices across stores
A nofrills CES has a passion for the business, solid operational experience and a desire to make a difference helping Franchise Owners support their employees in their development and to build accountability, drive results & provide a positive customer experience.
Accountabilities:
- Subject Matter Expert for stores related to SAP, IPFR, BOSS, Planograms maintenance, Replenishment, Receiving (BDR), Perpetual Inventory & Sweda Mart.
- Support stores with product flow from receiving to point-of-sale. Ensure receiving best practices and procedures are being followed; Liaise regularly with receiving personnel, vendor resolution, DSD schedule uploads, ASN vendor review
- Identify opportunities to further develop and implement improved retail ordering and inventory management methods
- Provide stores with the required operational direction in support of ordering and replenishment systems knowledge
- Provide input into the development, testing, revision and implementation of improved processes or standards through innovation in SAP upgrades and recommendations at reducing operating costs and improving accuracy in inventory management
- Planogram Process review - up-to-date and accurate, execution, compliance, LMV assortment support, assistance with assortment/NOF issues and resolution across the total store.
- Reinforce the PACE disciplines for all store departments. Reinforce operating procedures and prepare and deliver additional instruction as required to build technical and operational knowledge
- Remain current on business systems technologies; their applications and risk observed in retail operations to General Managers
- Assist owners with understanding SAP Security Protocol by ensuring their employees are appropriately loaded into the Employee Lifecycle Manager (ELM) IT system
- Provide STAS training and Demand curve subject matter experts
- Provide Pay-Roll liaison and trainers for store input
- Provide Bookkeeper training and BDR process to customer statement input and reconciliation
- Franchisee liaison to daily operational SAP questions and troubleshooting to emailed/phone concerns. Detailed communication trail for stakeholders to rectify any items that require additional support.
Role Requirements:
- Demonstrated excellence in serving our customers
- Perpetual Inventory Management experience (system knowledge of SAP, IPFR, PI Practices, Planograms, Replenishment and Sweda Mart)
- Retail leadership & management experience
- Experienced in coaching, leading and motivating others
- Excellent problem solving, communication, organizational, facilitation, presentation, project management and interpersonal skills
- Must be able to manage multiple concurrent projects
- Demonstrated ability to make sound judgments and decisions
- Strong team player with self-discipline and motivation to work independently
- Strong diagnostic analytical skills (Root cause analysis)
- Willingness to travel
- Reflective of Loblaw Culture, Leadership Behaviours and Shared Values
Key Measures (Performance indicators):
- OSAT district vs. banner - District Manager & Franchisee support
- District and Individual Store Performance (Focus store and Operational Process Scorecard)
- Store Standards execution supporting District Manager, Franchisee & Franchise employees
- LCL Operational Dashboard (OVP Scorecard) - PI Accuracy, Hole Count, Manual Orders, Shop Floor Walks, Planogram Compliance
- P&L Performance - Sales, Shrink (scrapping), Labour Management, Controllable Expenses
- Systems Process Management - Service Now, ELM, SAP, IPFR, BOSS, Planograms maintenance, Replenishment, Receiving (BDR), Perpetual Inventory & Sweda Mart.
Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE - Engagement, Tient à coeur, Respect et Excellence - guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.
Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.
Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.
Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.
