IT Service Desk Specialist, IT
2 weeks ago
The Role: Reporting to the Supervisor, Network Operations, and the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.
Reporting To:
Supervisor, IT Service Desk
Full-Time/Part- Time:
Full-time
Posting Date:
May 28, 2024
Closing Date:
June 11, 2024
Hours of Work:
8:30 a.m. – 5:00 p.m.
Grade:
Office Location:
4.4
Downtown Montreal
Great location Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
*Eligibility for benefits is dependent on the terms of employment
What you will do:
- Providing in person and over the phone support to on site and remote employees
- Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
- Supporting Windows 10 and 11, Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.
- Timely account creation, and set up of new hires
- Creating and updating technical documentation
- Data backup administration (Intel and AS400 servers)
- Image and deploy desktop and virtual PC’s software
- Diagnose and repair PC’s from the component level
- Administer and maintain Print server and Print tracking software
- Work with the network administration team, development teams and to help implement new technology
- Provide hardware support for HP printers Kodak scanners
- Mobile device management
- Call Center support
- Adhere to policies/procedures to ensure AML requirements are met, when applicable
- Excellent analytical, problem solving and troubleshooting abilities
- Excellent verbal and written communication skills
- Ability to adapt and learn new technologies and trends
- Ability to work well in a team environment and independently
- Phone system administration experience
- Shell scripting (nice to have but not required)
- Adapt knowledge of Microsoft domain tools and software
- College Diploma in related field or 3+ years desktop/laptop support experience
- In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through our mortgage broker channel and service commercial clients through our national origination team of empowered advisors.
At First National, It’s in our Nature is our rallying cry. It underlies our values, beliefs, and how we show up for each other, our clients, our partners and the community. Our nature defines who we are and guides every decision we make.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at .
We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.
#FNUWQC #J-18808-Ljbffr
-
Help Desk Specialist
2 weeks ago
Montreal, Canada TalentWorld Full timeReady to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine. As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele. With flexible shifts and the opportunity to obtain a Protected B clearance,...
-
Help Desk Specialist
2 weeks ago
Montreal, Canada TalentWorld Full timeReady to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine. As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele. With flexible shifts and the opportunity to obtain a Protected B clearance,...
-
Service Desk Specialist
3 weeks ago
Montreal, Canada Experience AI Solutions Full timeService Desk Analyst Start Date : as soon as possible. Type of employment : 12-month contract Number of Positions: 1 Location: Montreal, Quebec (3 days per week in the office, 2 days remote) Language skills : Strong English communication skills are required. Perks: Work for a multinational, award winning, socially responsible company with an...
-
Service Desk Specialist
3 weeks ago
Montreal, Canada Experience AI Solutions Full timeService Desk Analyst Start Date: as soon as possible. Type of employment: 12-month contract Number of Positions:1 Location:Montreal, Quebec (3 days per week in the office, 2 days remote) Language skills: Strong English communication skills are required. Perks:Work for a multinational, award winning, socially responsible company with an operational presence...
-
Help Desk Specialist
2 weeks ago
Montreal, Canada TalentWorld Full timeReady to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine. As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele. With flexible shifts and the opportunity to obtain a Protected B...
-
Help Desk Specialist
2 weeks ago
Montreal, Canada TalentWorld Full timeReady to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine. As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele. With flexible shifts and the opportunity to obtain a Protected B...
-
Help Desk Specialist
2 weeks ago
Montreal, Canada TalentWorld Full timeReady to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine. As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele. With flexible shifts and the opportunity to obtain a Protected B...
-
Help Desk Specialist
2 weeks ago
Montreal, Canada TalentWorld Full timeReady to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine. As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele. With flexible shifts and the opportunity to obtain a Protected B...
-
Help Desk Specialist
2 weeks ago
Montreal, Canada TalentWorld Full timeReady to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine. As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele. With flexible shifts and the opportunity to obtain a Protected B...
-
Consultant] [Service Desk Analyst, IT Support
2 weeks ago
Montreal, Canada Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Consultant] [Service Desk Analyst, IT Support
4 weeks ago
Montreal, Canada Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Service Desk Specialist
3 weeks ago
Montreal, Canada Experience AI Solutions Full timeService Desk AnalystStart Date: as soon as possible.Type of employment: 12-month contractNumber of Positions: 1Location: Montreal, Quebec (3 days per week in the office, 2 days remote)Language skills: Strong English communication skills are required.Perks: Work for a multinational, award winning, socially responsible company with an operational presence in...
-
Service Desk Specialist
3 weeks ago
Montreal, Canada Experience AI Solutions Full timeService Desk AnalystStart Date: as soon as possible.Type of employment: 12-month contractNumber of Positions: 1Location: Montreal, Quebec (3 days per week in the office, 2 days remote)Language skills: Strong English communication skills are required.Perks: Work for a multinational, award winning, socially responsible company with an operational presence in...
-
Service Desk Specialist
4 weeks ago
Montreal, Canada Experience AI Solutions Full timeService Desk Analyst Start Date : as soon as possible. Type of employment : 12-month contract Number of Positions: 1 Location: Montreal, Quebec (3 days per week in the office, 2 days remote) Language skills : Strong English communication skills are required. Perks: Work for a multinational, awar
-
Biztalk Specialist
2 weeks ago
Montreal, Quebec, Canada DELAN - IT Head Hunters Full timeTasks/Responsibilities We are currently looking for a BizTalk Specialist for a 6-month contract with the possibility of being renewed. MANDATEProvide expertise in business process management using Microsoft BizTalk Server Contribute to systems improvement projects and healthy service connectivity Develop the N-Tiers software architecture (multi-source data...
-
Biztalk Specialist
1 month ago
Montreal, Quebec, Canada DELAN - IT Head Hunters Full timeTasks/Responsibilities We are currently looking for a BizTalk Specialist for a 6-month contract with the possibility of being renewed. MANDATEProvide expertise in business process management using Microsoft BizTalk Server Contribute to systems improvement projects and healthy service connectivity Develop the N-Tiers software architecture (multi-source data...
-
Montreal, Canada Genpact Full timeJob Description - Consultant] [Service Desk Analyst, IT Support] (ITO078307) Consultant] [Service Desk Analyst, IT Support] - ITO078307 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the...
-
Montreal, Canada Genpact Full timeJob Description - Consultant (Service Desk Analyst, IT Support) (ITO078208) Consultant (Service Desk Analyst, IT Support) - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the...
-
Montreal, Canada Genpact Full timeJob Description - Consultant [Service Desk Analyst, IT Support] (ITO078208) Consultant [Service Desk Analyst, IT Support] - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the...
-
Montreal, Canada Genpact Full timeJob Description - Consultant [Service Desk Analyst, IT Support] (ITO078208) Consultant [Service Desk Analyst, IT Support] - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the...
