Aircraft Appearance Coordinator

2 days ago

Ottawa, Canada Porter Airlines Inc. Full time
Job Summary

Reporting to the Director, Maintenance this individual is responsible for the coordination, oversight and tracking of Porter Airlines aircraft cleanliness programs.


Duties & Responsibilities

  • Provide day-to-day guidance and direction for Porter and contracted aircraft cleaning teams throughout our network, ensuring the execution of Aircraft Overnight Grooming, Interior Deep Cleaning, and Exterior Aircraft Washes.
  • Create and maintain a cabin apperance and grooming standards manual.
  • Ensuring cleaning procedures and cleaning products are aligned throughout our network.
  • Track and record all work completed.
  • Build and maintain aircraft cleaning tracking spreadsheets.
  • Schedule unforeseen/unplanned aircraft cleaning tasks.
  • Identify gaps in our cleaning frequency, and engage operational departments and aircraft cleaning personnel to service aircraft.
  • Ensure all interior and exterior stakeholders are aware and aligned with cleaning needs and plans.
  • Ensuring our aircraft cleanliness standards are met throughout our network.
  • Conduct audits and spot checks to ensure quality of work.
  • Attend procedural and document audits from various entities.
  • Resolving Porter and contractor aircraft cleaning scheduling issues.
  • Notifying management of any deficiencies, scheduling and quality of work issues.
  • Inventory checks and ordering cleaning supplies as required.
  • Ensure compliance with safety regulations and guidelines related to aircraft cleaning and appearance (PHAC - Public Health Agency of Canada)
  • Stay updated on industry trends and best practices related to aircraft cleanliness and appearance.
  • Actively participates in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
  • Other duties as assigned.

Behavioural Competencies

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork: Working collaboratively with others to achieve organizational goals.

  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.


Qualifications

  • Minimum 4 years’ experience in airline operations or business administrative settings.
  • Aircraft Maintenance background an Asset.
  • Excellent and proven organizational skills.
  • High school diploma with airline operations and/or aircraft grooming background.

Location

YOW Ottawa International Airport


Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.

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